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Reviews of Holiday Inn Express Bangkok Sukhumvit 11, an IHG Hotel

4 out of 5
Holiday Inn Express Bangkok Sukhumvit 11, an IHG Hotel
30 Sukhumvit Soi 11, Klongtoey-Nua, Wattana, Bangkok, Bangkok

Reviews

8.4

Very good

Rating 10 - Excellent. 301 out of 775 reviews" "
Rating 8 - Good. 335 out of 775 reviews" "
Rating 6 - Okay. 91 out of 775 reviews" "
Rating 4 - Poor. 32 out of 775 reviews" "
Rating 2 - Terrible. 16 out of 775 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in Bangkok. Right in the middle of the tourist belt, perfect location for access to tons of restaurants and entertainment venues. Easy access to all modes of public transportation including the subway and MRT, and close to Terminal 21 mall.
Stayed 1 night in Apr 2024
Response from Nathew - Nathakarn Kalaphan on 2 May 2024
Dear Michael,Thank you for the 5 star review.So pleased to read that we met your expectations and hopefully on your next visit we will be able to exceed them.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 3 nights in Apr 2024
Response from Nathew - Nathakarn Kalaphan on 2 May 2024
Dear Rodrigo, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that you found the location to be great. We appreciate your feedback and look forward to welcoming you back on your next visit.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really helpful and nice
Stayed 1 night in Feb 2024
Response from Lita on 4 Apr 2024
Dear Darryl ,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Chalita WangkhahardGuest Service Leader

10/10 Excellent

Sam Wing Yin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lita on 4 Apr 2024
Dear Sam Wing Yin, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We, thank you once again for choosing Holiday Inn Express

10/10 Excellent

Donald

Liked: Staff & service, amenities, property conditions & facilities
Staff were very friendly and very responsive when l there was an issue with the room.
Stayed 7 nights in Mar 2024
Response from Nathakarn Kalaphan on 9 Mar 2024
Dear Mr. Donald,Thank you very much for taking your valuable time writing this comment to share your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. I am glad that you have satisfaction with us and thank you for your compliments toward my team. They are motivated by providing excellent service and they will be as happy as I am reading your comment.Providing a positive and memorable experience for our guests is our top priority. Thus, we are delighted that we could contribute to your satisfaction.We appreciate your feedback and look forward to welcoming you back on your next visit.Sincerely,Nathew - Nathakarn Kalaphan Guest Service Leader

6/10 Okay

STEPHEN

Liked: Cleanliness, staff & service, amenities
The only complaint I have is the shower was only warm at the best I asked 4 times and they said they had maintenance look at it and that’s how it was. Last time I remember the shower was hotter
Stayed 2 nights in Mar 2024
Response from Nathew - Nathakarn Kalaphan on 6 Mar 2024
Dear Mr.Stephen,Thank you for your feedback on your recent stay with us.We're truly sorry for the situation with a shower room that you faced during your stays, and we understand how disappointing these experiences have been for you. Please be assured that we will address these concerns to ensure that they do not occur in the future. Your feedback is valuable, and we are committed to making improvements based on your comments. Kind regards, Nathew - Nathakarn Kalaphan Guest Service Leader

8/10 Good

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Nathew - Nathakarn Kalaphan on 6 Mar 2024
Dear Roger Thank you for the 4 star review.So pleased to read that we met your expectations and hopefully on your next visit we will be able to exceed them.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lives up to the standards of the IHG brand.
Stayed 2 nights in Feb 2024
Response from Nathakarn Kalaphan on 2 Mar 2024
Dear Mr. Donald,Thank you for the 5 star review.I am glad that you have satisfaction with us and thank you for your compliments toward my team. They are motivated by providing excellent service and they will be as happy as I am reading your comment. We looking forward to welcoming you back in the near future. Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

Leng, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place but it is a little busy street We love it
Stayed 3 nights in Feb 2024
Response from Lita on 17 Feb 2024
Dear Leng, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Chalita WangkhahardGuest Service Leader

8/10 Good

LINDA

Stayed 5 nights in Jan 2024
Response from Nathew - Nathakarn Kalaphan on 31 Jan 2024
Dear Linda,Thank you for your feedback on your recent stay with us.I am glad that you have satisfaction with us.Providing a positive and memorable experience for our guests is our top priority. Thus, we are delighted that we could contribute to your satisfaction.We appreciate your feedback and look forward to welcoming you back on your next visit.Kind regards, Nathew - Nathakarn Kalaphan Guest Service Leader

6/10 Okay

Zay

Travelled with group
Liked: Staff & service, amenities
The hotel is average. The staffs are friendly and helpful. The bed sheet and cover sheet needed to be cleaned properly. Otherwise, it is a good hotel with good price.
Stayed 3 nights in Jan 2024
Response from Lita on 27 Jan 2024
Dear Zay, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We, thank you once again for choosing Holiday Inn Express, Sincerely, Chalita WangkhahardGuest Service Leader

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Jan 2024
Response from Nutchaiyut Wanjindamanee on 15 Jan 2024
Dear Raymond,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps slightly overpriced
Stayed 3 nights in Jan 2024
Response from Nathew - Nathakarn Kalaphan on 12 Jan 2024
Dear PatrickThank you for the 4 star review.So pleased to read that we met your expectations and hopefully on your next visit we will be able to exceed them.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Comfortable, but a little minimalist for the price point.
Stayed 3 nights in Jan 2024
Response from Nathew - Nathakarn Kalaphan on 12 Jan 2024
Dear Robert,Thank you for posting a review of Holiday Inn Express Bangkok Sukhumvit 11.We are so pleased that you enjoyed your stay and found our prices reasonable. We look forward to welcoming you back when your travels bring you back to Bangkok.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

Paul, Venura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Apinya Sawasdee on 10 Jan 2024
Dear Paul, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Mathieu, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nutchaiyut Wanjindamanee on 25 Jan 2024
Dear Mathieu,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

Youa

Stayed 1 night in Dec 2023
Response from Nutchaiyut Wanjindamanee on 2 Jan 2024
Dear Youa,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

6/10 Okay

John

Stayed 8 nights in Dec 2023
Response from Nutchaiyut Wanjindamanee on 21 Dec 2023
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Nathakarn Kalaphan on 15 Dec 2023
Dear Jarvis Thank you for the 5 star review.So pleased to read that we met your expectations and hopefully on your next visit we will be able to exceed them.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

4/10 Poor

Kamel

Stayed 1 night in Dec 2023
Response from Nathakarn Kalaphan on 15 Dec 2023
Dear Mr. Kamel, Thank you very much to rate our hotel, I am sorry to learn that you reservation was below expectations, With regards this booking is a no show and guest doesn't show up then the hotel don't charge any cancellation or no show charge.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

VICTOR

Stayed 10 nights in Dec 2023
Response from Nathakarn Kalaphan on 13 Dec 2023
Dear Victor,Thank you for the superb review.So pleased to read that we met your expectations and hopefully on your next visit we will be able to exceed them.Wishing you a good weekend.Kind regardsNathew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. clean and just all around comfy. the staff are amazing. I have nothing bad to report
Stayed 1 night in Dec 2023
Response from Nutchaiyut Wanjindamanee on 12 Dec 2023
Dear Christopher,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay and many thanks for the kind words on our I love this hotel. clean and just all around comfy, the staff are amazing and the service delivered by our team members. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

christopher

Stayed 1 night in Dec 2023
Response from Nutchaiyut Wanjindamanee on 2 Jan 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

Darwin

Liked: Cleanliness, staff & service
Overall hotel location for meeting our requirements was excellent, hotel breakfast was beyond my expectations and was excellent, with the multiple daily changes. The staff was very efficient, polite and accommodating. The only issue was the shower, unable to contain the water from soaking the entire outside floor. I would return for another experience, it was overall enjoyable.
Stayed 3 nights in Nov 2023
Response from Nutchaiyut Wanjindamanee on 6 Dec 2023
Dear Darwin,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay and many thanks for the kind words on our Overall hotel location for meeting our requirements was excellent, hotel breakfast was beyond my expectations and was excellent, with the multiple daily changes. The staff was very efficient, polite and accommodating and the service delivered by our team members. Your comment on in toilet has been noted which the hotel will reveiw one again.Again, thank you for choosing Holiday Inn Express and we hope to welcome you back here in a near future. Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

ernest

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and staff was great
Stayed 8 nights in Nov 2023
Response from Lita on 29 Nov 2023
Dear ernest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Chalita WangkhahardGuest Service Leader

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was amazing. They came in every day and made my room like it was brand new and all stocked!
Stayed 2 nights in Nov 2023
Response from Lita on 29 Nov 2023
Dear Thomas , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Chalita WangkhahardGuest Service Leader

8/10 Good

Allen Bruce Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy
Stayed 9 nights in Nov 2023
Response from Nutchaiyut Wanjindamanee on 28 Nov 2023
Dear Allen Bruce Griffin,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

4/10 Poor

janelly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The location was great and staff was very sweet but the mugs had candle wax in them and there were toe nail clippings on the chair. Because of that, unfortunately I would not recommend.
Stayed 3 nights in Nov 2023
Response from Nutchaiyut Wanjindamanee on 21 Nov 2023
Dear Janelly,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay and many thanks for the kind words on our The location was great and staff was very sweet and the service delivered by our team members. Your comment has been noted which the hotel will send department concern to ensure this will not happen again in the furture.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you.Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

8/10 Good

Ben

Business traveller
Liked: Staff & service
Staff were very helpful and attentive!
Stayed 2 nights in Nov 2023
Response from Nathakarn Kalaphan on 9 Nov 2023
Dear BenThank you for the 4 star review.So pleased to read that we met your expectations and hopefully on your next visit we will be able to exceed them.Wishing you a good weekend.Kind regardsNatthew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Friendly staff. The room was quiet.
Stayed 2 nights in Nov 2023
Response from Nutchaiyut Wanjindamanee on 9 Nov 2023
Dear Alan,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay and many thanks for the kind words on our The Friendly staff. The room was quiet and the service delivered by our team members. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

6/10 Okay

Ben

Business traveller
Liked: Staff & service
Location is deep in the heart of Soi 11. So you get background noise from restaurants and bars if you have room exposed to street side of hotel. It's a trade off between price and location.
Stayed 1 night in Nov 2023
Response from Nathakarn Kalaphan on 3 Nov 2023
Dear Mr. Ben, Thank you very much for your kind feedback and score rating online. Sincerely,Natthew - Nathakarn KalaphanGuest Service Leader

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff remembered me from previous stays. Always wonderful and welcoming. Best central location in the tourist belt of Bangkok with many diverse food choices nearby. Housekeeping was always efficient and paid attention to detail.
Stayed 2 nights in Oct 2023
Response from Nutchaiyut Wanjindamanee on 31 Oct 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay and many thanks for the kind words on ourStaff remembered me from previous stays. Always wonderful and welcoming. Best central location in the tourist belt of Bangkok with many diverse food choices nearby. Housekeeping was always efficient and paid attention to detail and the service delivered by our team members. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

Gary Keith

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with close proximity to my hospital. All amenities are nearby
Stayed 7 nights in Oct 2023
Response from Nutchaiyut Wanjindamanee on 26 Oct 2023
Dear Gary Keith,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are thrilled to read that you have had a good stay and many thanks for the kind words on our Very convenient with close proximity to my hospital. All amenities are nearby and the service delivered by our team members. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

Tadao

Stayed 3 nights in Oct 2023
Response from Chalita on 23 Oct 2023
Dear Tadao , Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We, thank you once again for choosing Holiday Inn Express.Sincerely, Chalita WangkhahardGuest Service Leader

10/10 Excellent

Hoang

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Oct 2023
Response from Lita on 14 Oct 2023
Dear Hoang, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We, thank you once again for choosing Holiday Inn Express.Sincerely, Chalita WangkhahardGuest Service Leader

8/10 Good

Peng Peng

Travelled with group
Liked: Cleanliness, staff & service
Gd Service
Stayed 2 nights in Oct 2023
Response from Lita on 14 Oct 2023
Dear Peng Peng, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We, thank you once again for choosing Holiday Inn Express. Sincerely, Chalita WangkhahardGuest Service Leader

10/10 Excellent

Somporn

Stayed 1 night in Oct 2023
Response from Nutchaiyut Wanjindamanee on 13 Oct 2023
Dear Somporn,Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

8/10 Good

Colin

Stayed 4 nights in Sep 2023
Response from Chalita on 12 Sept 2023
Dear Colin, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Heysaraj

Disliked: Property conditions & facilities
The internet is erratic and unreliable. The hotel does not inspect the rooms to see if everything is OK. The hotel waits for the customer to find a problem and to report it. The repairs which the room may need can be time-consuming and bother the guest when he is in the room.
Stayed 2 nights in Sep 2023
Response from Natthew on 11 Sept 2023
Dear Mr. Heysaraj,Thank you for the review and feedback of the Holiday Inn Express Bangkok Sukhumvit.We are sorry to read you have not enjoyed your stay with ourselves and should you have any further comments or feedback we would be delighted to hear this. Only then can we improve ourselves with your feedback.Sincerely,Natthew - Nathakarn KalaphanDuty Manager

10/10 Excellent

Galya

Stayed 2 nights in Sep 2023
Response from Nutchaiyut Wanjindamanee on 9 Sept 2023
Dear Galya, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

ALISON

Stayed 7 nights in Aug 2023
Response from Nutchaiyut Wanjindamanee on 9 Sept 2023
Dear Alison, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

8/10 Good

CHONGNAN

Stayed 3 nights in Aug 2023
Response from Chalita on 21 Aug 2023
Dear CHONGNAN, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Chalita WangkhahardGuest Service Leader

4/10 Poor

Heysaraj

Disliked: Staff & service, property conditions & facilities
The hotel needs a good renovation. The room looks dated and need to be made sound-proof. The hotel is close to some bars making very loud noise until the early hours of the morning and that can be very annoying. The rooms need some upgrading in terms of sound proof. The staff also needs to learn that it is rude to interrupt a customer when he is speaking.
Stayed 2 nights in Aug 2023
Response from Nutchaiyut Wanjindamanee on 31 Aug 2023
Dear Heysaraj, Thank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SUKHUMVIT 11. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, Sincerely, Nutchaiyut Wanjindamanee Mr. Operation Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Nutchaiyut Wanjindamanee on 15 Aug 2023
Dear Philip, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nutchaiyut WanjindamaneeOperation Manager

8/10 Good

John

Good location, friendly staff. Breakfast not so good. The eggs, chicken sausage, anything that should have been hot was cold. Coffee is very weak.
Stayed 4 nights in Aug 2023

10/10 Excellent

Herleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nutchaiyut Wanjindamanee on 15 Aug 2023
Dear Herleen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nutchaiyut WanjindamaneeOperation Manager

10/10 Excellent

Rousseau

Stayed 2 nights in Jul 2023
Response from Nutchaiyut Wanjindamanee on 24 Jul 2023
Dear Rousseau, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nutchaiyut WanjindamaneeOperation Manager

10/10 Excellent

dheeraj, El Dorado hills

Liked: Cleanliness, staff & service, property conditions & facilities
Crowded but close to everything. Would not book the location with kids.
Stayed 2 nights in Jul 2023
Response from Nutchaiyut Wanjindamanee on 24 Jul 2023
Dear Dheeraj, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nutchaiyut WanjindamaneeOperation Manager

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Easy check in. Clean rooms. Very close to all the facilities.
Stayed 5 nights in Jun 2023
Response from Natthew on 3 Jul 2023
Dear Valued guest, Thank you very much for your kind feedback and score rating online. We are delighted to hear that you had a pleasant stay with us. Best regards,NatthewGuest Service Leader

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
First class
Stayed 1 night in May 2023
Response from Tony on 30 May 2023
Dear Mr. Jame,First of all, we are really delighted to learn that you have had a great stay at our property. Your comment has given us a proof that what we did was on the right track. This is also a big encouragement to our team to continue great service for all other guests. Thank you once again for your valued feedback. I am hoping to welcome you back again in the nearest future by my own.Best regards,Piti Tiraronkornkul, Mr.General Manager