The gentleman only checked me in for 1 night however I booked for 2 nights for 2 rooms, therefore the inconvenience about this error is, I had to go to re-activate my cards as we were blocked outside of our rooms after a rainy day walking by the lake (we were all wet and tired). Also the parking card dates were written wrong (luckily nothing inconvenient occurred due to this error) . And when I tried to park underground at around 9:30 pm on Aug 2nd, the garage door did not automatically open for me, therefore, I stuck on the slope for a while, which was very dangerous, I believe the sensor of underground garage door needs to be fixed properly. Overall, the staff were very friendly and before I went to Banff, I left a message to them and they responded to me with the information that I needed. I would rate 4 stars for them if there were no two errors (checking in with wrong stays/parking cards written wrong info & underground garage door did not open automatically). But the location is just so nice and you can easily go to any stores in town.