4/10
People @ the front desk are nice in front of us (3 ) but when we left all the good stuff that we requested over the phone before we left USA, ( Microwave, robes etc.) and when we check in on the day of our arrival was forgotten. Seems like they got hit with Tornado over their head and lost their mind and memories. The woke up after 2 days
when i called them about those stuff.
BAD !!! treatment of customers. We travelled around the world, the 1st time I encountered this kind of service.
I hope this message will help the entire management to make a change/s. We don't look rich personally but we can afford to lived in America and travelled at the same time, if that was the reason why ? all their promises that we are entitled anaway has forgotten for 2 days after we got their.
I don't like to make a negative reviews but this is another way to help you guys to have more costumers.
Thank you. have a great day
Belen
BELEN
Menginap 7 malam pada Apr 2025