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Reviews of Banff Ptarmigan Inn

3 out of 5
Banff Ptarmigan Inn
337 Banff Ave, Banff, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 927 out of 1793 reviews" "
Rating 8 - Good. 544 out of 1793 reviews" "
Rating 6 - Okay. 209 out of 1793 reviews" "
Rating 4 - Poor. 72 out of 1793 reviews" "
Rating 2 - Terrible. 41 out of 1793 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location makes walking around after a long day easy
Stayed 2 nights in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback!

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Thank you for your feedback!

6/10 Okay

Sandra

Travelled with group
Liked: Cleanliness
We were placed next to the elevator which was very noisy all night. Also heard street noise as well. Beds very comfortable. We ate at the restaurant . Cheese allergy yet they put cheese in the soup even though requested not to. All that was done was the soup was taken off the bill. Not a good experience and would not eat there again
Stayed 1 night in May 2024

10/10 Excellent

Deborah, fredericton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall an excellent stay! Loved the staff and hot tubs!
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Thank you for your feedback!

4/10 Poor

Wendy R

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dim, dark experience. We got a Superior King room, which boasted a view…of the parking lot. Our window was waist height for everyone who walked by our window and looked in. As a result, we were always visible to passers-by. And as soon as we needed a light on (early evening to morning), the sun shade didn’t suffice (you can see right through them) and we were forced to use the blackout blind - for most of our time in the room. Had we had decent lighting, it would have been less of an issue but the wall lights (only ones in room) were behind tinted plastic, so it was nearly impossible to read due to the low lighting. We were very disappointed with our three-day stay and will probably not return.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean. Staff were very helpful
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

6/10 Okay

Staci, North Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking did not offer enough space for the number of guests at the hotel. The view from our room was disappointing.
Stayed 1 night in Apr 2024
Response from General Manager on 4 May 2024
Thank you for your feedback!

10/10 Excellent

Kulwinder

Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Thank you.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Ruixiu, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walk to shops and restaurants, only the air conditioning way too noisy, woke up many time as it made huge sound from blowing air
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Deborah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were really nice. I would recommend this hotel. The room was clean and comfortable. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your feedback!

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, comfortable and easy walking distance to hikes and all the downtown things! 10/10 recommend. The staff were all very nice too!
Stayed 2 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Thank you for your feedback!

8/10 Good

Harmandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in banff Alberta
Stayed 1 night in Apr 2024
Response from Front Office Manager on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

MARITES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant 3night stay. Staff are helpful, accomodating and courteous
Stayed 1 night in Apr 2024
Response from Front Office Manager on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
The hotel is an older hotel but it is well kept and the locations was great. Great value for the cost.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 27 Apr 2024
Thank you for your feedback!

8/10 Good

KyuHee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are quite kind and the hotel is near from grocery store so that it can easily buy some stuffs.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 27 Apr 2024
Thank you for your feedback!

10/10 Excellent

MARITES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are accomodating and helpful. The room we got is clean and roomy for 4 people. I would recommend this to friends who plan to visit Banff. The thing that I love is it’s location. There is a nearby IGA supermarket.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for your feedback!

10/10 Excellent

Maria Milissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms; accommodating staff
Stayed 4 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kelly-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your feedback!

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your feedback!

6/10 Okay

april

Liked: Cleanliness, staff & service
I hope they have even a microwave in the room.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 21 Apr 2024
Thank you for your feedback.

8/10 Good

huishu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place except for the price.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Apr 2024
Thank you for your feedback!

4/10 Poor

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location of this hotel. Did not like that our room was not ready until 4:30.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Thank you for your feedback!

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance from everything in Banff. Underground parking. Friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Thank you for your feedback!

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is walkable and spacious hotel room with fridge
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you could want when you are on a ski vacation such as heated parking, large room, walk to restaurants and bars, hot tub/steam room/sauna and transportation to the slopes at your door step.
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

Aronne John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here for our ski trip. We had a blast. The front desk was 10 out of 10 and was always willing to give us a hand. Staff were all amazing and very timely. Would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all things on the main strip. Underground parking and restaurant on site.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback!

4/10 Poor

Nikhil

Disliked: Property conditions & facilities
Property was average. There was smell in the corridor.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leah Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay! Upgraded to the mountain view king room and it was a great decision. The room was so cozy and the view was spectacular. Wonderful place to stay, not one complaint !
Stayed 4 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at classic mountain inn! So much character and fantastic location. Could walk anywhere downtown! Would definatey recommend it!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 13 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room in a great location.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jheonnel, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

10/10 Excellent

INGRID

Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Thank you for your feedback!

8/10 Good

Jason

Travelled with pets, Travelled with partner
Liked: Staff & service
Staff were very pleasant and helpful. Location was great. Bed and bedding was very comfortable. Fairly clean but could be improved.
Stayed 3 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven, Red Deer

Stayed 3 nights in Apr 2024
Response from Front Office Manager on 27 Apr 2024
Thank you for your feedback.

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Front Office Manager on 9 Apr 2024
Thank you for your feedback.

8/10 Good

David, Cold Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 9 Apr 2024
Thank you for your feedback.

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Francia

Travelled with family and small children
Rooms are clean and cozy
Stayed 1 night in Apr 2024
Response from Front Office Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bruce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how the building is laid out. We didn't like that the kitchen was closed during the day
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Prakhar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and a very comfortable property in the heart of Banff
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!