2/10 Terrible
Shannon
Travelled with family
8 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Roach motel! This property is disgusting & located in the ‘hood! Everything is filthy, has a terrible odor & no customer service. We had to move rooms because our original room had no air conditioner and the tv didn’t work (when we arrived the first room had both windows up on an 85 degree day, assuming to attempt to air out the funky smell that permeated the entire building). Both rooms were terribly dirty (hadn’t even been vacuumed)- even the lampshades had stains on them! Then the second room we had to call for service 10 times (no one answering phone at desk) because our bathroom door was jammed shut upon our arrival!
We only received one washcloth & hand towel for two guests. When we asked for more they were “out”.
We had to park in a very sketchy lot up the street. The neighborhood is not safe at all- walking back from Camden Yards one evening we were taunted and leered at- we felt like sitting ducks as we were very obviously “tourists” in a neighborhood that was NOT “tour worthy”.
We reached out to Wyndham customer service and they said that it was not their problem because this property was an “independently owned” franchise.
Filthy, unsafe, staff did not care whatsoever about our experience. 0/10- by far the worst hotel experience of our lives!!
Shannon
Stayed 3 nights in Apr 2024