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Reviews of Days Inn by Wyndham Stevenage North

3 out of 5
Days Inn by Wyndham Stevenage North
Extra Services Jnctn 10 A1m, Radwell, Baldock, England

Reviews

7.6

Good

Rating 10 - Excellent. 175 out of 631 reviews" "
Rating 8 - Good. 253 out of 631 reviews" "
Rating 6 - Okay. 118 out of 631 reviews" "
Rating 4 - Poor. 51 out of 631 reviews" "
Rating 2 - Terrible. 34 out of 631 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel based in a service station. Parking was easy, room was comfortable and quiet and there were a number of options close by for eating and drinking.
Stayed 1 night in Apr 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

M

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were nice enough. The room wasn't anything to right about. Extractor in the bathroom was noisy and there were signs of mould. The TV was way too small the size of the room. The air conditioning didn't work. And it was hot. There was a fan in the wardrobe though. Parking is plentiful though
Stayed 1 night in Apr 2024

6/10 Okay

Alina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Flora

Liked: Cleanliness, staff & service
Cheap, quiet, clean and comfortable with a very good shower. The receptionist was so friendly and helpful. Highly recommended.
Stayed 1 night in Apr 2024

6/10 Okay

DARREN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was comfy but the rooms are tired and need updating
Stayed 1 night in Mar 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff , a convenient location and plenty of free parking
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price
Very good. I would like to stay more often but the price keeps going up from £40 to over £60 which i cannot afford.
Stayed 3 nights in Jan 2024

8/10 Good

Soraya

Stayed 1 night in Jan 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Hotel was clean and comfortable and near to our destination. So it fulfilled all our requirements for our journey,
Stayed 1 night in Jan 2024

6/10 Okay

Kl

Liked: Staff & service
The hotel room was basic but it was a stop off point ,
Stayed 1 night in Jan 2024
Response from Gireesh, Days Inn, Stevenage North on 26 Jan 2024
Dear Guest. Thank you for taking the time to review your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baldock
Stayed 1 night in Jan 2024
Response from Gireesh, Days Inn, Stevenage North on 26 Jan 2024
Dear Happy Guest. Thank you for giving us a perfect rating.

4/10 Poor

Natalie

Business traveller
Liked: Cleanliness
Disliked: Room comfort
I felt very vulnerable, anyone could walk into the hotel and corridors of rooms. There was no security system to lock the corridors eg you need to use your room card to access them.
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Stayed 1 night in Jan 2024

8/10 Good

Tommy

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location, friendly staff & clean room & facilities, generally good value for the price However room for improvements. The one thing I found odd & bit annoying is the hand basin being seperate from the toilet and is not enclosed. So if sharing a room with a partner or friend, you're guaranteed to be woken up if they get up in night to use toilet. Also the mattress in my room wasn't in the best of condition, I kept feeling like was going to roll out of bed where it has lost its support along sides of the mattress.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorraine

Stayed 1 night in Jan 2024

4/10 Poor

MOSTEFA

Stayed 1 night in Jan 2024

4/10 Poor

Ian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife apparently set off the fire alarm from taking a shower… yes really Steam set it off The person on duty had the audacity to ask if we were vaping in the room The bathroom is for a retirement community with a disabled “bath” and toilet We had twin rooms and our daughters room smelled bad and their curtains were falling down The hotel and rooms are beyond basic There is a wall heater that works at times and zero heat in the bathroom so using the loo and taking a shower and getting out is really cold in December and the shower soaks the floor Service was ok They don’t know what a flannel or washcloth is - literally as I had to describe it when we asked ” We will not stay here again as we don’t have what I consider big demands and zero “snobbery “ as we’ve stayed in basic Holiday Inns and so on while in the UK and US and they were like the Ritz In comparison The petrol station and services are right next door so getting coffee and a basic meal - McDonald’s, chain fish n chips, KFC and the like is easy and convenient and the A1 is right there and Baldock for Tesco, pizza and Indian food (Chilli Lounge” are five minutes away Overall it was ok at best staying there as long as you don’t expect much
Stayed 6 nights in Dec 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally clean hotel but old and dated. Bed was uncomfortable with lumps and carpets fraying a lot. Sinks located in bedroom which is off.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Amenities
Clean comfortable and warm with helpful staff
Stayed 1 night in Dec 2023

2/10 Terrible

Debi

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go here
When we walked in the room it was freezing and the window was broken so we have been freezing all night then there was only one towel to take a shower
Broken window
Stayed 1 night in Dec 2023

2/10 Terrible

Tim

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting place to stay
Dirty and needs updating. Stains all over walls.
Stayed 1 night in Dec 2023

8/10 Good

Sperire

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible from the A1 and close to the town of Baldock.
Stayed 2 nights in Dec 2023

8/10 Good

Lee

2/10 Terrible

Morgan

Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the facilities and staff were helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Olayinka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tara

Stayed 1 night in Dec 2023

4/10 Poor

Lee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Windows left open in The freezing cold, no heating and no hot water!
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person on reception when I arrived was surly, unhelpful and more interested in doing something else. That was the only contact I had with staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Terry, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times and although the prices have crept up over the last couple of years it still is good value. Cosy comfortable rooms are clean and warm. Excellent for commuters.

2/10 Terrible

Kyah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Nice staff but very outdated hotel however this is reflected in the cost.
Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, room comfort
Minimal amenities but very comfortable beds!
Stayed 1 night in Oct 2023
Response from Days Inn Stevenage on 1 Nov 2023
Dear Adam,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

4/10 Poor

Randy

Travelled with family
Disliked: Staff & service
Average hotel nothing fancy
The hotel is not so new, it is quite old and would need some sort of refurbishment. It lacks an on-site restaurant or even conference facilities. The heating in my room was not working, I complained twice to reception and was ignored. She asked me to leave the heating on and eventually it will start working. I stayed in the room for 72 hours and there was no heating. Day reception would need some training, she asked for me to control my kids because there were making noise at night. She told me and I said I would have try to get them to keep down. She blurted in my face “don’t try just do it”. I felt very uncomfortable and said very few words to her after that incident. It is fair to say, I will not be going back ever again.
Stayed 2 nights in Oct 2023
Response from Days Inn Stevenage on 13 Nov 2023
Dear Randy, I appreciate you taking the time to share your experience with us, and I sincerely apologize for the inconveniences you faced during your stay. Your feedback is invaluable as it helps us identify areas for improvement.I am genuinely sorry to hear about the issues with the hotel's facilities and services. It's disappointing that the heating in your room was not addressed promptly despite your complaints, and I apologize for any discomfort this may have caused. I assure you that we are investigating this matter to ensure it doesn't happen again in the future.Furthermore, I am sorry to hear about the interaction with our day receptionist. Such behavior is unacceptable and not in line with the level of service we aim to provide. I will address this issue with the reception staff to ensure proper training and appropriate conduct in all interactions with our guests.We understand your decision not to return, but I want to assure you that we take your feedback seriously, and we are committed to making the necessary changes to enhance the overall guest experience.Warm regards,

10/10 Excellent

Annemarie

Stayed 1 night in Oct 2023
Response from Days Inn Stevenage on 1 Nov 2023
Dear Annemarie,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

10/10 Excellent

Arpad

Liked: Property conditions & facilities
Good location .clean and tidy . Friendly and helpful staff
Stayed 2 nights in Oct 2023
Response from June on 17 Oct 2023
Dear Arpad,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Nice room although carpet a bit worn in places and unusual sink outside bathroom otherwise comfortable bed and hot shower
Stayed 1 night in Oct 2023
Response from June on 17 Oct 2023
Dear Richard,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

2/10 Terrible

Snikiwe

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was stinky
The room was stinking Carpets were so dusty ,my daughter couldn’t sleep well because her hay fever was triggered by the condition of the room.we stayed for two nights ,no room service ,I had to ask for clean towels from the reception .I wouldn’t recommend anyone travelling with young kids .the only good thing was the bed
Stayed 2 nights in Oct 2023
Response from Days Inn Stevenage on 13 Nov 2023
Dear Snikiwe,I sincerely apologize for the discomfort you and your family experienced during your recent stay with us. Your feedback is incredibly important, and I deeply regret that we fell short of your expectations.I am truly sorry to hear about the issues with the cleanliness of your room, particularly the dusty carpets that triggered your daughter's hay fever. This is not the standard of service we aim to provide, and I understand the impact it had on your stay. I assure you that we will thoroughly investigate and address the housekeeping concerns to prevent such incidents from occurring in the future.The lack of room service and the need for you to request clean towels, and I apologize for any inconvenience this caused. We will be reviewing our processes to ensure a more proactive and efficient service in the future.I appreciate your acknowledgement of the comfortable bed, but I understand that it does not compensate for the overall issues you encountered. We take your feedback seriously, and we are committed to making the necessary improvements to enhance the guest experience.Thank you for bringing these matters to our attention.Kind regards,

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023
Response from June on 17 Oct 2023
Dear Sharon,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Basic fail
The room was all I expected from a one night budget hotel, apart from the toilet, which hadn't been cleaned under the rim for a long time. It was horrid. I don't routinely check, but once you see something you really can't get the sight out of your mind. Does the cleaning service have a supervisor? Such a simple and basic requirement. Unhygienic in the extreme. Must remember to pack some rubber gloves next time....
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 13 Nov 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your candid remarks, as they help us improve our services and address areas that may have fallen short of our guests' expectations.I am genuinely sorry to hear about the inconvenience you experienced with the cleanliness of the toilet. Please accept our sincerest apologies for any discomfort this may have caused. I have shared your comments with our housekeeping team, including the specific issue regarding the toilet's cleanliness under the rim. We are taking immediate steps to rectify this and ensure that such oversights are not repeated in the future.To answer your question, yes, we do have a cleaning service supervisor who will be addressing this matter with the team to reinforce the importance of thorough cleanliness in all areas, including those that may not be immediately visible.We understand the importance of maintaining a clean and hygienic environment for our guests, and we are committed to learning from this experience to prevent similar incidents in the future. Your feedback is invaluable to us, and we hope you would give us another opportunity to provide you with a much-improved experience.Once again, thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to welcome you back for a much-improved experience.Kind regards,

8/10 Good

Liesa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient motorway services accommodation. Property is basic and functional. Check- in was quick and efficient.
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 4 Oct 2023
Dear Liesa,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

4/10 Poor

Nicholas

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed with Room Standard.
Didn't get there till early evening. Reception was unmanned but came within 5 minutes. Was allocated a room. Entered and it hadn't been cleaned. Dirty Cups, Used Towels in a Pile. Bed unmade. Was allocated another room. Hadn't been Hovered properly and only one set of Towels. Had to get extra. Didn't bother moving again. Room was suffering from wear and tear. Broken Tile in Bathroom. Bodged repairs around the Room. Towel Rail switch was there on wall but cable had been chopped off. Slept ok. Shower was ok.
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 14 Nov 2023
Dear Nicholas,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear that the initial room did not meet our usual standards, and we are truly sorry for the time to oversight.We appreciate your patience and cooperation in moving to another room. However, it's disappointing to learn that the second room also fell short of expectations in terms of cleanliness and maintenance. Your feedback is invaluable, and we will be conducting a thorough review with our housekeeping and maintenance teams to address the issues you've raised.Please be assured that this is not reflective of the level of service we aim to provide, and your comments will be used to implement necessary improvements. We understand the importance of a comfortable and well-maintained environment for our guests, and we will take immediate steps to rectify the shortcomings you highlighted.Once again, we apologize for any inconvenience caused and appreciate your understanding.Kind regards,

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to,
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 4 Oct 2023
Dear Debbie,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

4/10 Poor

James

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 13 Nov 2023
Dear James,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

6/10 Okay

Mark

Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 13 Nov 2023
Dear Mark,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient for our longer trip to London, lovely staff
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 4 Oct 2023
Dear Gordon,,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are happy to hear that you have had a great stay among us and that our staff’s efforts pay off. We are very much looking forward to seeing you soon again.Kind regards,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed somewhere to sleep that was nice and clean and not too noisy and this hotel fitted the brief perfectly. We will be back again :)
Stayed 1 night in Sep 2023
Response from Days Inn Stevenage on 17 Oct 2023
Dear Sandra,Thank you for choosing Days Inn Stevenage North for your stay and for taking the time to share your feedback with us. We are very much looking forward to seeing you soon again.Kind regards,

4/10 Poor

wendy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was in pretty poor condition. The mobile phone charger got very hot in the socket and doesnt at home. The tv didnt work because the airial was broken. There was something splashed all up the wall in the waredrobe and mould above the shower door. The way breakfast was advertised, it suggested there was a cooked breakfast but it was a small bag of cornflakes and lots of sugary items. If i had known this there is no way i would have booked it. The reception manager did offer me a voucher for starbucks next door and that was welcome as it had a decent coffee but im on a special diet so could eat the roll only the fruit pot. We wont be book days inn again even though the guy on the desk was trying his best and was friendly.
Stayed 2 nights in Sep 2023