Balapitiya Spa Hotels

"What a fantastic experience, the staff where wonderful extra clean entertainment and food was delicious definitely going again"

"The rooms were clean and staff were great. Unfortunately the driver accommodations were fully booked upon arrival. "

"Loved the stay at Crystal Sands."

"Staff were lovely always saying hello and keen to help in any way. "

"Excellent "

"The website really doesn’t do the hotel justice - we would have stayed longer had we known how amazing it is. The whole experience from start to finish was stunning - we loved this hotel."

"Check in time 2pm up to 3.30pm room not ready after I arrived they said cleaner clean the room. Checked in floor and bathrooms are wet. And lift out of service use the stairs all the time. No responsible for anything. When checked out time the keep asking what time going to check out. Resultant and bars are expensive "

"The bedsheets and mattress were wet and some moist smell was coming. One half of the bathroom sliding door was broken. The beds are very small for twin beds’ size. There was no proper process/queue for check-in. It was not managed properly and anyone was coming in between and was checking in. The hotel seems to be overcrowded. The beach was not accessible. There were stones and fisherman boats were there which made the water smell oily and bad. The only good thing in hotel was swimming pool and food. I tried calling reception to get my room upgraded or changed but the number call was transferred and disconnected eventually. Not sure how it is rated as 5 star. Overall we had a really bad experience, not at all worth the money we spent. "

"Beautiful place, Beautiful People and amazing beach"