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"No english language, no flexibility in rules, good staff but bad manager, good pool and clean"

"Dear Expedia Regarding your feedback request; Riva Plaza Hotel was under construction and hadn't any door to the street! we entered from a small door and reception was on the second floor! no one was in front of the door to the street too and we were confused that is it a correct address for this hotel or no finally we found the name of the hotel on the wall at the middle of the corridor near the elevator. finally, they received us as some new guests and showed us three rooms and none of them...

"Reza was the best guide for us when in the property, though he was the one securing the place. The entire staff was great, but Reza stood out amongst all. Probably they can work around their room service or cleanliness, in general. We had to ask for ‘clean my room’ service. A bit far from the happening spots of the city but still not exactly a quiet place. The Ataturk Park was perfectly placed in the middle of the road. Won’t mind staying there again."

"Apartments are fantastic, spotlessly clean, staff are very friendly and helpful. apartments are outside the city by about 15 mins but there is a free shuttle several times a day or taxis are cheap and the service bus which stops outside is even cheaper. I would recommend a visit and loved Baku. "