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Reviews of The Plaza Lodge Baguio

3 out of 5
The Plaza Lodge Baguio
32 South Dr, Baguio, CAR

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 3 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Manong

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go else where
Unfortunately I wanted to love this place as I enjoy discovering boutique hotels all over the world. Upon arriving to our hallway of our room there was a musty strong odor but I realized it was just probably the hallway carpet as there is alot of traffic in and out. We dropped off our belongings and came back in the evening and the bathroom reeked with some odor that I felt was coming in from the pipes. The sink water was was not going down. We had someone fix it. The following day the smell was worse and the shower water was not draining well as well. We had a night manager come in and review it himself and he moved us to better accommodation. Unfortunatel the executive suite they transferred us to also had plumbing problems. The following morning our toilet was plugged ( we know not to place tissues and toilet paper in the toilets in the philippines) we called customer service and no one came to look at it. I think this hotel has potential but they need to fix their smelly carpets, plumbing issues and customer service. Upon sharing our experience to one of the front desk attendants we asked for the day manager. Another attendant raised his hand who was standing by the female attendant listening to us. He stood there but never even acknowledge he was a manager or did anything about it. The previous evening manager, Kristopher, was way more accommodating despite the circumstances. Save your money. Go else where for better service and value. This is a hotel in training.
Stayed 2 nights in Nov 2023

8/10 Good

Marcelino

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not their practice cleaning the room unless customer requested. It should be the other way around, customer plug a note not to clean their room. That’s a practice we notice in every hotel we check in. No other tissue except a toilet paper.

10/10 Excellent

Dorothea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good and ample breakfast. Clean rooms.
Response from The Plaza Lodge Baguio on 31 Dec 2022
Good day, Ms. Dorothea!We are delighted that you enjoyed your stay with us during your travel here in the City of Pines! Thank you for choosing The Plaza Lodge Baguio as a part of your experience. We hope to serve you again!Happy Holidays!

6/10 Okay

Kendall

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and Good food
Stayed for a week for business meetings. The property has a good location, in the middle of other places in Baguio. There’s no convenient stores around like 7-11 but if you’re the type of traveler who brings their own tumbler, they can assist you to fill it up. The breakfast is until 10am, wide spread of breakfast items. They also have room service if you opt to dine inside the room. The room doesn’t have aircon however there’s ceiling fan, i stayed this October so expect the weather is cool, no need for aircon. I tried their gym and heated pool, the pool closes at 5pm, the gym closes at 8pm The must try is their Japanese restaurant on the 9th floor, it has indoor and outdoor dining. If you need your caffeine fix, the coffee shop at the lobby serves good coffee! Will definitely come back
Stayed 6 nights in Oct 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Marilou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and neat. The staff is very accommodating and friendly. We will surely come back for another staycation.
Stayed 1 night in Sep 2022
Response from Clyde on 22 Sept 2022
Dear Marilou,Thank you for taking the time to leave a positive review about your recent stay at one of our hotels. We appreciate your support, and we hope to see you again at some point in the future when you are in the City of Pines!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
청결하였슴. 종업원들이 친절했슴.
Stayed 3 nights in Dec 2023