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Reviews of Hotel Veniz Burnham

3 out of 5
Hotel Veniz Burnham
1 Abanao Street, Baguio

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 14 out of 37 reviews" "
Rating 6 - Okay. 10 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

MARCEL

Stayed 1 night in Apr 2023

10/10 Excellent

Val

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Right beside the wet market and Burnham park. We just requested for a chair because we don't have one in the room. The first attempt, it took more than 30 mins still the chair hasn't arrived yet so we called again and said to bring it later since we were to go out. Then we came back and before we went up to our room, I asked again the front desk about the chair. They kept on insisting it was for additional chair but we don't have any chair in the room. It arrived faster that time. Also the dresser table was so dirty. It didn't look like it but when we wiped it, the tissue was all black. Everything else was fine with the stay. We will definitely be back again.
Stayed 2 nights in Feb 2023

8/10 Good

Erlinda

Stayed 2 nights in Jan 2023

6/10 Okay

GARY

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It seems that at this hotel there is always some problem with the room. This time the room given to us had no TV, no phone, and no hot water kettle. Had to walk back down to front desk and was told to wait for another room! The lady at front desk was unfriendly from the very beginning and the process of moving to another room took about 30 minutes. This hotel really has many good attributes, am very hopeful that these little problems will go away soon as I do like this hotel very much.
Stayed 1 night in Nov 2022

4/10 Poor

Jacqueline

Disliked: Amenities, property conditions & facilities
The hotel overall needs an up grade. The room is out dated.
Stayed 2 nights in May 2022

2/10 Terrible

MARCIALITO, LOS ANGELES

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
worst hotel property i ever had . people are nice . but the hotel itself is a nightmare . expedia is a worst website they dont tell the truth about the condition of the property
Stayed 2 nights in May 2022

8/10 Good

Belle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff,but rooms are not that spacious.
Stayed 2 nights in Mar 2022

8/10 Good

MARCEL

Liked: Cleanliness, staff & service, room comfort
Strategically located, however…
The hotel is strategicslly located in the city. It is near the public market where you can buy fresh vegetables, fruits and locally made products like strawberries, jams and baskets. The hotel is also a stone throw away from Burnham Park where you can enjoy the day with fun filled activities like boatride, jogging, zumba, bike rentals. There is supermarket in the mezzanine level where you can buy things which you need. There is also a McDonald store. Staff in the receptions are all courteous. I was also able to check in in less than three minutes. I just showed them my reservation via Hotels.com. One thing that the hotel needs is refurbishment. Water faucet and bidet is coninuously leaking. Despite the report that we have done, nobody came to repair the leaks. The restaurant where you also eat your free breakfast is not well maintained especially the reception area. I don’t know if it was neglected due to the recent Covid pandemic. Dried leaves of thd plants were not even sorted out in the pots. The hallways do not have any CCTV for security monitoring. There is no security guard in the front door. Outsiders can freely enter the premises and hop in the elevator which is just beside the front door. I hope the management will consider inspecting the items that needs repair in the hotel since the visitors in Baguio are now starting to come back after the pandemic.
View of the hotel from Burnham Park
View from Burnham Park
Hotel Reception Area
Stayed 3 nights in Dec 2021

4/10 Poor

Barry

Stayed 1 night in Nov 2021

6/10 Okay

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
Its city center and near Burnham. Its cool. But we cant sleep well as we heard cars from the 6th floor. Its annoying. But staff is responsive.
Stayed 3 nights in Nov 2021

8/10 Good

Melchor

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Solid hotel with room for improvement.
The hotel location is the best in baguio, right in the middle of the city, right next to burnham park. The breakfast buffet was good and plenty, the response time for requests was fast, and the rooms were clean. The only problem was maintenance for utilities such as the faucets and sinks were poor. Our room has a non functioning faucet, and the sink in my son's room was leaking the entire stay, both were never fixed even when it was reported to the mintenance staff and front desk. The balconies were dirty and some fixtures inside the room such as the lights and chairs look very outdated and old. Other than those things, we recommend this hotel due to accessibility to various places in baguio. Just wished that they fixed their bathrooms regarding the faucets and leaks.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Front desk staffs are nice and helpful,I will stayed again next time I came back.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
This hotel is okay if you're not a picky person. For example: the shower looks good, but it had bad pressure so you're in the shower longer than normal. There are elevators to take you to your floor, but most times it gets stuck. Lots of infrastructure issues, like a leaky shower, but the staff are onto your issue straight away. Theres internet, but it drops often and its quite slow. There is buffet a breakfast, but there is a shortage of staff to restock food, plates and cups, and to clear the tables fast enough for the next group of peopleto sit. It is central to everything, but it is noisy from 5am. So this hotel is just okay.
Stayed 6 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

anne_d, QC

Travelled with family and small children
I like that the hotel is near the market to mall and to church but the building itself is old so they haven’t updated or maintain especially their bathroom. The faucet, shower head and flash of the bowl needed fixing and the hot & cold water is hard to achieved your desired temperature and ended extremely hot or cold. Overall, the hotel is safe to stay in. The staff has a good customer service. I just hope they improve their facility so that they have very good rating.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Meh.
Front desk people could be more welcoming. I walked up to the front desk and advised we were checking in, the front desk lady didn't even bother to acknowledge my presence except to raise a hand up to stop me from talking as she picked up a ringing telephone. They really could use some brushing up in the hospitality department because that kind of welcome wasn't what I was expecting after a frustrating 5-hour land trip to get to the place. Some of the amenities need some work as well. The faucet in the tub in the bathroom doesn't work, the ceramic soap holder was hanging onto dear life and I constantly feared that it would fall on my feet while I showered. There is a safe in the roos but no keys were ever provided to us. When we checked out, there wasn't even a "thank you for staying with us" or something to acknowedge we had just been their guest. The location of the hotel is really good so we let these things slide. We're not fussy people, we don't even mention any of these things at all as we were just trying to have a good time while in Baguio. The fact that we noticed these things says a lot- most hotels wouldn't treat their guests this way. These things are inconsequesntial but they leave an impression that really puts us off from staying in the same place if we ever decide to visit the city again.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like this property because it is near the night market just a cross the street and lots of food store also. The least I don't like about this property is their toilet, it need to be change to a new one. Each time you used it you will need to lift up the handle to be able the water to flow well, it was quite frustrated!
Stayed 5 nights in Oct 2019

6/10 Okay

Froilan

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Good location, center of the city. Walking distance to night market, Burnham park, public market, and restaurants.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is bit run down - could do with renovations.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Walking distance to market and Burnham park
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I like the location. There is no sufficient parking space.
Stayed 3 nights in Jun 2019

8/10 Good

Arnel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

At 6th floor, staff sorted dirty linen and chatted noisily at the hallway.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
One night stay was comfortable , staff efficient, place looks a little tired here and there. Buffet breakfast was ok, but not massive choice.
Stayed 1 night in May 2019

6/10 Okay

Judith

Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Very near in session road and market. Check in and check out was a breeze. However, the hotel was old. The bathroom sink leaks which makes the bathroom floor wet all the time. Shower knobs were loose which makes it hard for the hot water to come. Aircon and exhaust of bathroom is too noisy. Breakfast was so so.
Stayed 3 nights in May 2019

10/10 Excellent

Mohamed Bassam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good location. Staff is very friendly and helpful. Room very spacious. Breakfast buffet was a great. Sure will be back
Stayed 1 night in Apr 2019

8/10 Good

Jodee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed for a night with my brother. It was good until the AC in our room smelled like smoke and in the middle of our nap a noise wake us up, the 2 employees were fighting and they were loud, shouting with each other. This attitude ahould not be tolerated! But generally the room is clean and spacious. Breakfast is ok to start your day. And this hotel is located in the center where the tourist spots are all walking distance.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, hotel would be almost perfect, if they had WIFI in th room.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good - It served our purposes well. I've added this sentance to make up the 50 letters required as I've no more to add to what I said in my first sentance.
Stayed 7 nights in Mar 2019

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The location is good if you wanted to walk by sone establishments like sm, burham park and night market. The room is clean but our aircon is not working luckily you dont need one since you are in baguio. They left number on the table for the frontdesk but there is no phone on our room, so how can we call the frontdesk? The breakfast buffet is a nice addition, so far tge food is good
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Thier hot and cold water are not functioning proper.
Stayed 1 night in Oct 2018

10/10 Excellent

Hendrix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Whendell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scum!!!!!
Not so satisfied over all most especially in administration/reception informations during check in and check out Reservation has been paid total 2,600php But suddenly when we did our checked out they said we need to pay another 1,000php One for the extra person w/c is 500php and on the other side 500php for having queen size bed!??? Yet their toilet was not working very well.... And they didnt gave it back either our deposit! I could say they just made this only for scum! So that they dont need to give back all deposited money during checked in
Stayed 1 night in Oct 2018

8/10 Good

Elena

Stayed 9 nights in May 2023

4/10 Poor

norma

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dårlig hotell
Da jeg ringte for å bekreftet rommene som var bestil ( et for 2 pers og et for 3 pers) så var den jeg snakket med på tlf. Ikke var så service innstilt og var veldig påståelig og mente vi bestilte to rom for 4 pers selv om beløpet var trekt allerede for det rommet for 3 personer. Vi bestilte en ekstra seng for min søster som bestemte seg å være med så vi ble 6 pers. Hun booket ekstre seng for 2 netter men ble trukket for 3 netter! Og da hun gjorde de oppmerksom på det ville de trekke henne for gebyr for transaksjonen?! Hun måtte krangle seg til å få pengene tilbake. Rommet var ikke gjort klart da vi kom. Badet hadde oversvømmelse. Den ene dusjen var ødelagt. Frokosten var elendig. Og de som jobbet i resepsjon var uprofesjonelt og lite service innstilt. Ikke verdt pengene selvom det var ganske så sentralt.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
싼 가격이 비해 시설이 엄청 좋았다. 그리고 직접 짐을 다 옮겨주시고 설명도 일일이 다 해주셔서 서비스에 만족했다
Stayed 1 night in Sep 2019