All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Poor sanitation poor service trying to find wher to go for checking in no one available no WiFi at all bathrooms are terrible
I am glad that I just stay only 2 night
I will not recommending this facilities
Verified traveller
Stayed 2 nights in Nov 2019
Response from Lilia on 3 Dec 2019
Sorry to hear that your stay at our 2 bedroom/1 bathroom apartment failed to meet your expectations. Had you complained during your stay our staff would have done their best to address any concerns. Wifi signal was good in the public areas during your stay, perhaps a little slow because Baguio was extremely busy during the busy weekend, this does tend to be a problem when an influx of tourists places maxium demand on the local ISPs
Thanks for your insights, Ma'am. Glad you enjoyed your stay.
6/10 Okay
Jane, Arayat
13 Apr 2018
Liked: Property conditions & facilities
Disliked: Room comfort
No internet, lousy environment, no hot water, hard to park your vehicle
Jane
Stayed 2 nights in Apr 2018
Response from Lilia on 18 Apr 2018
So sorry that your stay was less than optimum, it co-incided with a holiday weekend in Baguio when the population normally more than doubles with the influx of tourists. Internet slows down because the ISPs don't provide enough infrastructure, too many guests bringing more vehicles than is sensible so putting pressure on roads and parking, our scenic mountain top location much less tranquil than usual. We had no reports of hot water problems, perhaps you missed turning on the wall switch for the shower heaters.
Stayed two nights but lost electrical power three times and the hotel has no backup generator. No water heater for a long hours and it happened during shower hours. The place were very noisy with children playing around the building making noises. The children seems live there permanently. They were children of the staff. There were two sick and dirty dogs walking around inside the building and they were dogs of the hotel owner or by the staff. The road to the hotel is narrow and not cemented, unsafe to drive. Staff not available when you needed them.
Generally very good, though toilets and bathrooms need some repairs. Staff and people in the neighborhood are friendly, warm and very helpful. We love the design of the residence because of its local theme.
It was comfortable and has large spaces. But the water heater is somewhat of a problem, specially when there are a lot of guests.
Gene
Response from General Manager on 11 Sept 2016
Thanks for your feedback, glad you enjoyed your stay. However, our 1 bedroom apartment is intended to sleep 2, maximum 3 persons.
We do install the maximum available wattage of shower heater, but Baguio cool weather sometimes means the heater has to start off with quite cold water to heat up, inevitably there is a trade off between water flow and water temperature.
We will research possible suppliers of higher rated shower heaters. as we realize that a good hot shower is an important part of the customer experience.