Lobby
Check availability

Reviews of MO2 Westown Hotel Bacolod - Downtown

3 out of 5
MO2 Westown Hotel Bacolod - Downtown
Corner San Juan Luzuriaga Street, Bacolod, Negros Occidental

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 100 reviews" "
Rating 8 - Good. 42 out of 100 reviews" "
Rating 6 - Okay. 24 out of 100 reviews" "
Rating 4 - Poor. 14 out of 100 reviews" "
Rating 2 - Terrible. 3 out of 100 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Staff & service
The property is very convenient and the staff are very accommodating.
Stayed 5 nights in Mar 2024

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except the WiFi is bad
Stayed 2 nights in Feb 2024

6/10 Okay

Angel

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was a fine option for a quick stay. Aircon was great working condition but the TV was difficult to operate. We had to wait an hour for the pool to be finished being cleaned, I wish they told us or gave us a warning. The restaurant connected beneath was fine. We had to seek out staff for extra toilet paper which was a bit of a hassle.
Stayed 6 nights in Jan 2024

10/10 Excellent

RAMIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024

6/10 Okay

Adewale

Travelled with group
The hotel is located downtown. The daily change of internet password is not convenient for the customers. The food and drink offerings are limited.
Stayed 8 nights in Dec 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed and good tv.
Stayed 3 nights in Nov 2023
Response from Pat on 16 Nov 2023
Hi sir Ryan thank you so much we appreciate your good feedback to us we can't wait for your next booking to us have a great day!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Go-to place to stay
The staff is always so nice and professional. The rooms are spacious and beds are comfortable. The restaurant is just okay. The food is basic and, surprisingly, they don't seem to know how to cook rice well.
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Better than expected
Nice big room, with all the usual amenities (that are sometimes missing in the Philippines) such as good hot water, fridge and safe. Air conditioning is only an in-wall unit, but it's a good, powerful one that is up to the task and not as noisy as most. Good pool area and open until 10pm, which is great in hot weather. Kettle and cups are provided, but not tea or coffee, so BYO,
Stayed 2 nights in Aug 2023

4/10 Poor

Kong Yan

Travelled with partner
Disliked: Staff & service
Proximity to my activities. Check-in staff unfriendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Romeo, Burlington

Stayed 1 night in Feb 2023

6/10 Okay

Helen

Stayed 2 nights in May 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

6/10 Okay

David

Stayed 4 nights in May 2023

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The convenience of the restaurant on the ground floor of the hotel is a plus. It save us a few walk the mall to eat a meal
Stayed 3 nights in Mar 2023

8/10 Good

Terry

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
It proximity to everything, food, transport, SM, markets. Not too far from the airport either
Stayed 1 night in Feb 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked its location. Right near major shopping center and various places to eat. Can’t think of anything that I dislike about the hotel.
Stayed 7 nights in Feb 2023

4/10 Poor

Nicholas

Disliked: Cleanliness
Needs work for a 3 star
First night the shower leaked so much there was hardly any pressure at the head. The mirrors throughout the room appears to have not been cleaned, marks and smuges like hand prints all over . A kettle was supplied but no bottled water or tea and coffee to make anything with. The decor was tired and needed refreshing. Breakfast was small but ok, served in the coffee shop attached to the hotel. Location was good for shopping, central and only a walk away from SM about the only positive I can say.
Stayed 2 nights in Jan 2023

8/10 Good

Haidee

Stayed 2 nights in Jan 2023

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For the money it was ok. Food downstair is not bad. It is close to mall. Not the looking hotel. Not sure if there are alot of other options. Keep an very open mind.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always friendly and helpful.
Stayed 10 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was effortless and very efficient. All staff that I encountered were great. Room was clean, bed was comfortable. Pool area was nice. You could hear the music from the nightclub which is on the Northside of the building but never too loud. I will stay here again.
Stayed 1 night in Aug 2022

8/10 Good

Ronel

Stayed 2 nights in Aug 2022
Response from Glendy on 10 Aug 2022
Thank you so much. Come again!

10/10 Excellent

Rowell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so helpful and polite. Highly recommended this place.
Stayed 1 night in Jul 2022
Response from Glendy on 10 Aug 2022
Thank you so much for your positive feedback. Hope to see you again. Stay safe!

8/10 Good

Rowell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but fancy hotel. Highly Recommended
Stayed 1 night in Jul 2022
Response from Glendy on 10 Aug 2022
Thank you so much. We hope to see you again. Stay safe!

8/10 Good

Ma.Ligaya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from Glendy on 30 Apr 2022
Hi there, thank you so much for taking time and for the rating. We would like to know what else we need to improve so we can give you the better stay on your next visit here in Bacolod. Your feedback is highly appreciated.

4/10 Poor

Paul

Stayed 1 night in Apr 2022
Response from Glendy on 30 Apr 2022
Hi there, thank you so much for taking time and for the rating. We would like to know what else we need to improve so we can give you the better stay on your next visit here in Bacolod. Your feedback is highly appreciated.

6/10 Okay

William

The bed was comfortablr. The room cinditu8n was acceptable but needs refurbishing (like the airchairs etc).
Stayed 2 nights in Apr 2022
Response from Glendy on 30 Apr 2022
Hi there, thank you so much for taking time to write a review on our property. We will try to improve our room and other amenities so we can serve you better on your future stay here. Your feedback is highly appreciated.

10/10 Excellent

Suzette G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything, location, cleanliness and affordable ❤️
Stayed 1 night in Mar 2022
Response from Glendy on 30 Apr 2022
Hi Suzette, thank you so much for your positive write up. We hope to be of your service again on your next visit here in Bacolod. Stay safe.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The drinkingbgkededrd
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
It's very near the mall. The hotel building itself is okay but may need a bit of sprucing up to make it more attractive to clients.
Stayed 3 nights in Feb 2020

8/10 Good

Din, MT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and accommodating. The facility does not offer free breakfast. Cleanliness of swimming pool is not maintained.
Stayed 1 night in Jan 2020

8/10 Good

Larry

Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel represented excellent value for money, the staff were helpful, friendly and polite.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Convenient to all shopping malls
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was very good. A short walk to SM mall, that has lots of food and shopping. The only thing that could use improvement is the water pressure.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2019

6/10 Okay

mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Most disappointing stay
Traffic is very noisy, rooms are not cleaned properly, has cockroaches,toilet takes 4-5 goes to flush.bed is comfy is only plus and staff are mostly good. Check in couldn’t find my booking I had to search my emails and checkout was crazy after housekeeping took my key to check room ( worried I might have drunk a drink in fridge and not paid for ) after waiting 10-15 mins I just said to reception ok that’s enough I’m not waiting any longer most ,ridiculous checkout ever
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is located near the SM mall making it convenient to shop and dine
Stayed 1 night in Jan 2019
Response from Glendy on 15 Jan 2019
Thank you for taking time and by giving our property a positive review. We hope to see you again.

6/10 Okay

Chris, Chicago

Liked: Cleanliness, staff & service, room comfort
This review is for second night of same stay since booked on different reservations. Still had issues with key not opening door since they didn't get locksmith.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
I stayed for two nights. Location is great, as it is very close to the SM mall. The staff were also nice, the aircon worked well, and the shower was ok. However, the facilities and amenities didn't meet expectations. Upon arrival, I couldn't get key to open door. It was a normal key, not electronic. I went to front desk and the bellboy got the door open quickly on the first try, but then also couldn't when asked him to show me the trick to open it. I said they should have a locksmith change lock. No action, so had same troubles everytime opening it. Sometimes it took me up to 5 minutes to get it open and other hotel staff (different than first bellboy) had some problems when asked them to help me. Don't accept room 301 as this is too much to deal with. In addition, the tv is a large old style before flat screens. I didn't try breakfast.
Stayed 1 night in Dec 2018
Response from Glendy on 15 Jan 2019
Dear Sir/Madam: We apologize for the inconvenient that you have encounter with our room, especially with the door knob. We have already change it, we thank you for raising this problem to us. We hope to see you again in your next visit here in Bacolod City.

8/10 Good

JARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Shower water temperature was hard to stabilize - too hot easily. No water kettle (heater) in rooms. Hotel kitchen seemed use ham was not good, but depends what you think - maybe SPAM. Outside pool water little cold despite the hot weather. All other things seem good.
Stayed 3 nights in Dec 2018

4/10 Poor

Susan

Old air on, not cold enough, water w / musty smell, shower so slow!
Stayed 5 nights in Oct 2018

8/10 Good

editha

Liked: Cleanliness, room comfort
The place is good. Walking distance to the mall only their WIFI is very POOR
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Walking distance to the shopping mall
The rooms were great and clean but could have courtesy coffee making facilities in room . Food was great and well prepared Nice and quiet in the rooms . Well done to to Management and staff.
Stayed 7 nights in Oct 2018

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
I have been coming to Bacolod for years but this is first time I have stayed here. I was travelling with my wife and 1 year old son. We loved it. The room was very large and comfortable. It is across the street from SM mall and near to everything. The pool was great. My son loved it. The restaurant was good and reasonably priced. Hot shower was a plus as well. My only complaint was that there was no internet for last few days. I believe it was a problem with PLDT though.I would definitely stay here again. Overall, a great stay.
Stayed 5 nights in Jun 2018

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Nothing special but I think there are better places to stay with the amount we paid for staying at the hotel. Pool is good but there are molds everywhere. No kettle no free coffee no free water to drink.
Stayed 2 nights in Jun 2018