Dear Mr Adam Harvey,We sincerely thank you for your review. We are very sorry that our service did not meet your expectations.We will continue to do our best to improve and meet your wishes. If you have any detailed feedback about the hotel's staff or services that you would like to share, we are happy to listen and take action to ensure that these issues do not occur in the future. We respect and always work with a progressive spirit, taking customers as goals.Sincerely thank you for your patience and hope to have the opportunity to serve you again so that we can provide the best experience for you.Best regards,Nguyen Khac Hanh (Mr.) - General Manager

Dear Mr. Nilesh TrivediWe sincerely apologize for your negative experiences at our hotel. Your feedback is a valuable source of information that helps us improve service quality.Regarding not changing bedding and not automatically refreshing drinking water in the refrigerator, we sincerely apologize for this inconvenience and have conveyed your feedback to our staff to ensure that this is done. will not happen in the future.For included services and services that require a usage fee, we have clearly stated in the policy when booking, however we would like to note that additional services will be clearly notified and transparent to avoid causing inconvenience to customers.Regarding the issue of identifying vegetarian and non-vegetarian foods in our restaurants, we will put more attention on providing complete and clear information to ensure that every customer has a pleasant experience. easy and satisfying cuisine.We appreciate your feedback and hope to have the opportunity to serve you again so we can demonstrate improvement in our service. Thank you very much for sharing this information with us.Best regards!Nguyen Khac Hanh (Mr.) - General Manager

Thank you and see you next time.

Dear Jay We would be appreciated to your feedback. We do hope to serve you again in furture Thank you so much

Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses. Best regards !

Thank you so much.

Dear NY, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our hotel. We really apologize for the problems you have suffered while staying at the hotel. These reviews are really precious to our hotel, so that we can recognize the issues that need to be overcome, the aspects that need to be further promoted. We will forward your these reviews to the relevant department to improve this issue soon. We hope that you will still be welcomed and served in the Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Best regards !

Dear Tae Ho Oh, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager

尊敬的先生。陈嘉琪我们衷心感谢您对我们酒店的积极评价。这对我们来说是一种莫大的荣幸。我们始终将保持清洁和安全作为首要任务，以确保您拥有最舒适、最安全的入住体验。我们感谢客户的积极反馈，这是我们不断努力的巨大动力。如果您还有其他意见或建议来改善您的入住体验，请分享，以便我们更好地为您服务。再次非常感谢您选择我们，并希望您在以后的旅行中继续支持和信任我们的服务。此致，Nguyen Khac Hanh（先生）- 执行董事

亲爱的尹杰林先生非常感谢您抽出宝贵时间为我们的酒店留下评论。为客户提供最好的服务始终是我们的首要任务，我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您！此致！Nguyen Khac Hanh（先生）- 执行董事

亲爱的尹杰林先生非常感谢您抽出宝贵时间为我们的酒店留下评论。为客户提供最好的服务始终是我们的首要任务，我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您!此致！Nguyen Khac Hanh（先生）- 执行董事

尊敬的顾客，非常感谢您抽出宝贵时间为我们酒店留下评论。为客户提供最好的服务始终是我们的首要任务，我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您！此致！Nguyen Khac Hanh（先生）- 执行董事

尊敬的胡先生，非常感谢您抽出宝贵时间为我们酒店留下评论！我们很高兴得知我们提供的服务让您满意、满意。为客户提供最好的服务始终是我们的首要任务，我们始终尽力提供最好的服务。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您！此致!Nguyen Khac Hanh（先生）- 执行董事

Dear Guest, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager

Dear Mr Insung, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!One more time thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager

Dear Mr Kimmin Sup, We are pleased to hear that you had a positive experience during your stay at our hotel. We take great pride in providing outstanding service and we are pleased to know that our friendly staff has contributed to your overall satisfaction. Your happiness with your stay means a lot to us. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future! Best regards!

Thank you so much.

Dear Mr JO IL HO,Greetings from Muong Thanh Luxury Bac Ninh Hotel Thanks for your valuable review of the Hotel. We regret about the problem you have encountered last time. If possible, please inform us to could improve our services the best. We look forward to welcoming you again on your business trip or travel at Muong Thanh Luxury Bac Ninh Hotel in the near future. Sincerely.

Thank you and see you next time.

Dear Mr GICHUL Greetings from Muong Thanh Luxury Bac Ninh Hotel ! Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Have a nice day ! Best regards !

Dear Sir We would be appreciated to your feedback. We do hope to serve you again in furture . Thank you so much !

Thank you so much.

Dear Sir, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses. Best regards !

친애하는 고객 Muong Thanh Luxury Bac Ninh Hotel의 서비스를 믿고 선택해 주셔서 대단히 감사합니다. 소중한 시간을내어 호텔에 리뷰를 제출해 주셔서 감사합니다. 서비스에 대한 의견을 보내 주셔서 감사합니다. 호텔에 머무르는 동안 발생한 문제에 대해 사과드립니다. 이 문제를 빨리 개선하기 위해 귀하의 리뷰를 관련 부서에 전달할 것입니다. 이 리뷰는 우리 호텔에 정말 귀중하므로 극복해야 할 문제, 추가로 홍보해야 할 측면을 식별 할 수 있습니다. 다가오는 비즈니스의 Muong Thanh Luxury Bac Ninh Hotel에서 다시 오신 것을 환영합니다. 안부! 마이클 (Mr.)

Dear Valued Guest, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses. Best regards !

Dear Mr Lee, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Best regards !

Dear Sir, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Best regards !

Dear Sir, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our hotel. We've highly appreciated about your feedback for our services. However, we still provide extra keys if required by the customer. So I'm sorry and hope you will sympathize for this. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Best regards !

Thank you so much.

Dear Sir, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Best regards !

Thank you so much.

Thank you so much.

Thank you so much.

Dear Sir, Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our Hotel. We've highly appreciated about your feedback for our services. We hope that you will still be welcomed and served at Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business. Best regards !

Thanks for staying with us. We appreciate your feedback!

谢谢!