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Reviews of Hotel des Masques

3 out of 5
Hotel des Masques
Place du Village str 7, Ayent

Reviews

6.0
Rating 10 - Excellent. 1 out of 18 reviews" "
Rating 8 - Good. 8 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 5 out of 18 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location and service. Dated room.
Great service and great location. Room is a bit dated as are most in the resort.
Stayed 4 nights in Feb 2020
Response from Team of Hotel des Masques on 19 Feb 2020
Dear Anonymous, thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. We are also very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards,

2/10 Terrible

Barthel

Stayed 1 night in Dec 2022

2/10 Terrible

Ludivine

Stayed 1 night in Dec 2022

8/10 Good

Viktoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

2/10 Terrible

Sonia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A éviter si vous souhaitez trouver le sommeil. Les basses de la discothèque qui se trouve au sous-sol ne manqueront pas de vous réveiller en sursaut au milieu de la nuit. De tout ma vie je n’ai jamais connu une telle situation, les murs vibraient tellement les basses sont puissantes. Ceci sans oublier que vous entendrez vos voisins tellement les murs sont biens isolés. Le tout explique que le règlement des taxes de séjour et du repas du soir ce font le jour même et non le lendemain matin … nous aurions en effet refusé de payer la note.
Stayed 1 night in Feb 2022

10/10 Excellent

Jeannette

Stayed 1 night in Feb 2022

8/10 Good

Soile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upeat maisemat.
Stayed 1 night in Aug 2021
Response from Team Des Masques on 7 Sept 2021
Dear Soile, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 Terrible

chris

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport/qualité prix. Personnel d'une grande serviabilité.
Stayed 2 nights in Jul 2021
Response from L'equipe on 8 Aug 2021
Cher Anonymous, Merci infiniment pour ce commentaire très agréable à lire. Au plaisir de vous accueillir prochainement.

8/10 Good

Marc

Liked: Staff & service
Stayed 1 night in Jul 2021
Response from L'equipe on 8 Aug 2021
Cher Marc, Merci beaucoup pour votre évaluation et pour avoir partagé vos impressions ici. Nous nous réjouissons de vous accueillir bientôt à nouveau à l’Hôtel des Masques.

8/10 Good

Vincent

Liked: Staff & service, property conditions & facilities
Notre séjour était bien en general, l'hotel offre d'un ski room et un bagage room pour faciliter, l'installation de l'hotel est relativement ancienne, il n'avais pas beaucoup de bruit au tour on a pu bien dormir, le lit n'est pas très confortable, le petit déjeuner était simple mais bien avec des fruits, du pain, l'oeuf etc. On était hésitante entre des masques et lo zodiaque mais nous sommes satisfait avec notre séjour.
Stayed 3 nights in Jan 2021
Response from Hotel Des Masques on 14 Jan 2021
Bonjour Vincent, Toute l'équipe des Masques est ravie de savoir que vous avez passé un agréable séjour parmi nous. Nous nous réjouissons de vous accueillir bientôt à nouveau à l’Hôtel des Masques. Nous continuons néanmoins à veiller à améliorer notre qualité de service et nous prenons bonne note de vos remarques. Cordialement,

6/10 Okay

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Team of Hotel Des Masques on 19 Nov 2020
Dear Denis, Thank You for Your review. Regards!

4/10 Poor

Paulo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
A não repetir
Limpeza no restaurante deixa muito a desejar, sobretudo nesta época do COVID. O restaurante anuncia vários pratos na carta que na verdade não estavam disponíveis. Ao pequeno-almoço serviram pão extremamente duro em que nem a faca o abria e dificilmente o conseguia espetar... Os empregados não nos mostraram um único sorriso durante toda a nossa estadia.
Stayed 1 night in Aug 2020
Response from Team Des Masques on 22 Aug 2020
J'espère que cette note trouve bien. Nous avons envoyé vos commentaires au personnel concerné. Je m'excuse pour cette mauvaise expérience. C'est très décevant à entendre, mais nous espérons que vous nous donnez une autre chance de nous rattraper. Veuillez me faire savoir si vous souhaitez en discuter personnellement.

8/10 Good

Delia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Hotel Team Des Masques on 28 Jul 2020
Dear Delia, Thank you for your candid feedback and for choosing our hotel. We are looking forward to having you again as a guest in our hotel. Best regards,

8/10 Good

Per

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bra läge
Personalen är mycket trevlig och hjälpsam. Läget är mycket bra för skidåkare. Hotellet har en bra och lättillgänglig parkering.
Stayed 2 nights in Feb 2020
Response from Team of Hotel des Masques on 2 Mar 2020
Dear Bra läge, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sauberkeit top. Frühstück event. eine zweite Frischbrotsorte (nur Baguette vorhanden). Die Speisekarten photos sind nicht sehr einladend und erinnern an einen Massensnack. Eine einfache Menukarte wie in den anderen Restaurants hätte sicher mehr Erfolg! Preis und Qualität des Hotels sind ok.
Stayed 2 nights in Feb 2020
Response from Team of Hotel des Masques on 19 Feb 2020
Dear Anonymous, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services. Best regards,

6/10 Okay

Natacha

Stayed 2 nights in Dec 2019