Hotel Keluarga di Ax-les-Thermes

"Séjour agréable "

"The apartments are nice but the hotel is located at the junction of two mountain rivers which are very noisy. The internet said that the hotel had 24hr reception but it is only open for limited hours and closed on Tuesdays and Thursdays. The hotel swimming pool was also closed for the first part of our visit. Probably all this was incorporated into the price we paid but the advertising didn't state it."

"The location is great. Carpark was close by and free. But unfortunately they were the only positives. Bed linen and towels were not provided. Despite no mention of this when booking. But most disappointing was the cleanliness."

"Pas de clim. Pas d'eau dans les chambres Un torrent au pied de l'hôtel qui fait du bruit si vous laissez la fenêtre ouverte. Très difficile de dormir avec la chaleur. "

"Muy buena atención antes de nuestra llegada y a nuestra llegada. Personal muy amable. Buena relación calidad-precio. Pet friendly. Como negativo: deberian renovar los colchones y es un apartamento un poc justo para cuatro."

"Wifi was 30 Euros for the week. Bedding + towels + tax 107 Euros. Distance about 200m from the ski lifts and 125m from Supermarket and restaurants. Ample free parking outside. Sauna was hot 90 C and pool had plastic liner (though satisfactory). Always busy after 3pm. Ski passes 195 Euros / 6 days. Room could have been cleaner. Staff don't speak English. Ski lockers too small to store boots. Impressive ski area (2nd visit) but you need good snow to enjoy the most."