Outdoor pool, pool loungers
Check availability

Reviews of Residence Inn by Marriott Austin Northwest/The Domain Area

3 out of 5
Residence Inn by Marriott Austin Northwest/The Domain Area
11301 Burnet Road, Austin, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 263 out of 338 reviews" "
Rating 8 - Good. 48 out of 338 reviews" "
Rating 6 - Okay. 6 out of 338 reviews" "
Rating 4 - Poor. 12 out of 338 reviews" "
Rating 2 - Terrible. 9 out of 338 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs better parking otherwise a great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I =t was very safe and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

visdeanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Site said No staff at front desk. However, there was always friendly & smiling staff at the desk each time we passed. Breakfast was plentiful, hot & tasty. We didn't utilize room cleaning services. But, the room was clean & meant all our expectations.
Stayed 2 nights in May 2024

10/10 Excellent

Evelia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant experience at this hotel. Front desk clerk during check in time was friendly. Our room was quiet and very comfortable. I will highly recommend to anyone.
Stayed 1 night in May 2024

8/10 Good

Soncy

Good
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at, not too far away from Downtown but not too close from all the crazy things in Downtown, it was perfect!
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with spacious rooms!
Stayed 2 nights in Apr 2024

4/10 Poor

Stacey J

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I couldn't sleep peacefully because I kept hearing knocking on the door which had me staying up all night. I was very tired the next day. I don't think that I would be using this particular hotel ever again
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe place to stay will come back on our next visit to Austin
Stayed 2 nights in Apr 2024

4/10 Poor

Lesly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ia my favorite hotel to stay at every time! Definitely recommend have never been let down!
Stayed 1 night in Mar 2024

10/10 Excellent

Donny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here! We will return on our next trip to Austin. Nothing negative with our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Very clean and staff was fantastic.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Reasonable room rate and great location! Clean rooms too!
Stayed 1 night in Feb 2024

4/10 Poor

Marcel

Travelled with family
Disliked: Staff & service, amenities
We had to get up at 1:30am and change rooms. The person at the desk said this would be in the notes and the manager should compensate us. Spoke with the manager and she claimed there was nothing she could do. This was unsatisfactory to us being that it was Residence Inn. Plan to contact the Marriott headquarters about this property.
Stayed 3 nights in Dec 2023

10/10 Excellent

Candra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Love Marriiotts but issues.
Nice except parking and sofa bed.
Stayed 2 nights in Oct 2023

4/10 Poor

Katie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The plumbing for bath tub and commode was really bad. Elevator was inoperable when I left property and it was not fun finding staircase and going down stairs with heels. I probably wouldn't stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HHanno on 6 Oct 2023
Thank you so much for taking the time and providing your best feedback, we are looking forward to seeing you and serve more times when you are back to Austin area.

10/10 Excellent

TRACY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel clerk was welcoming and helpful. Great location with definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding. Everything was very clean.
Stayed 1 night in Aug 2023
Response from HanaaH on 27 Aug 2023
Thank you so much for taking the time and sharing your feedback about your recent stay. Its always a pleasure hearing from our guest and sharing your thoughts with all the team.We hope to be able to see you and serve you every time you are back in Austin Area.HanaaDirector of Operations at Residence Inn by Marriott Austin NW/The Domain

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice joint
Clean, quite and friendly. Great location close to everything.
Stayed 1 night in Jul 2023
Response from HHanno on 2 Aug 2023
Thank you for taking the time and providing your honest feedback about your recent stay in our hotel , we hope to be able to see you and serve you more times when you are back in Austin!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing and it was walking distance to venue.
Stayed 1 night in Jul 2023
Response from HHanno on 2 Aug 2023
Thank you so much for taking the time and sharing your honest feedback about your recent stay in our hotel. we wish to be able to see you and serve you every time you are back in Austin.Have a great day.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centralized location, friendly staff, and nice rooms.
Stayed 1 night in Jun 2023
Response from HHanno on 20 Jun 2023
Thank you so much for taking the time and providing your honest feedback about your recent stay, we hope to be able to see you and serve you again every time you are back in Austin area.

10/10 Excellent

Nadda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from HHanno on 11 Jun 2023
Thank you for taking the time and providing your feedback about your stay, we hope we are able to see you and serve you anytime you are back in Austin.

10/10 Excellent

Carson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Great Price
I was very impressed with my stay. The location was perfect, there is a nice parking lot with plenty of room to park, room was very clean and spacious, and breakfast was fantastic. I will definitely stay there next time! :)
Stayed 2 nights in Apr 2023
Response from HHanno on 18 Apr 2023
Dear CarsonThank you for taking the time and sharing your honest feedback, we will be waiting to see you and serve you anytime your travel plan brings you to Austin Area.

2/10 Terrible

Bailea

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and friendly staff.
Stayed 12 nights in Mar 2023
Response from HHanno on 18 Apr 2023
Dear DavidThank you for taking the time and sharing your honest feedback, we will be looking forward to seeing you and serve you anytime you are back in Austin area.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in North Austin. Staff friendly and accommodating. Clean and comfortable. Would stay here again.
Stayed 2 nights in Mar 2023
Response from H. Hanno on 31 Mar 2023
Dear Kathy,thank you so much for sharing your honest feedback about your recent stay in our hotel. we hope we are able to welcome you and serve you more anytime your plans bring you to Austin area.

10/10 Excellent

Delane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, comfy beds, friendly staff.
Stayed 1 night in Mar 2023
Response from H. Hanno on 31 Mar 2023
Dear Delane,Thank you so much for sharing your honest feedback, we truly hope to see you and be able to serve you again when your plans bring you to Austin area.

10/10 Excellent

Byron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were great
Stayed 1 night in Mar 2023
Response from H. Hanno on 31 Mar 2023
Dear ByronThank you for sharing your feedback and we hope we can see you and serve you again when you are in our area.

8/10 Good

Sarah

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice Austin Hotel, Small Cleanliness Issue
This was a nice pet-friendly hotel in a good area of Austin (the Domain was fun to walk around). The staff was very nice and the meeting room for business was great. Our room was very nice and the bed very comfortable. Our only issue was that there was a lot of garbage underneath the bed that our dog found and my husband had to clean out (used water bottles, juice bottles, napkins, batteries, etc) and the couch cushion cover was ripped open upon arrival.
Stayed 2 nights in Mar 2023
Response from H.Hanno on 31 Mar 2023
Dear SarahThank you so much for sharing your feedback, we truly apologize for that bad experience, we still hope we can see again in Austin and be able to make it a nicer one.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
Weather was bad so we didnt get to use the pool......overall pretty nice property, and GREAT location
Stayed 4 nights in Mar 2023
Response from H.Hanno on 31 Mar 2023
Dear DavidThank you so much for sharing your experience in our hotel, we appreciate your time and we hope we can see you when you are back in Austin.

10/10 Excellent

Atul, Lubbock

Stayed 1 night in Mar 2023
Response from HHanno on 18 Apr 2023
Dear AtulThank you for taking the time and sharing your feedback, we wish to be able to see you back soon in Austin..

10/10 Excellent

Tamami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. You can walk to Kramer Station and take Red line to downtown.
Stayed 5 nights in Mar 2023
Response from H.Hanno on 31 Mar 2023
Thank you Tamami for sharing your honest feedback, I hope we can see you and serve you anytime your plans bring you to Austin area.

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hana was great. Very professional and pleasant. Property great location. Needs minor improvents to AC
Stayed 2 nights in Feb 2023
Response from H.Hanno on 27 Feb 2023
Thank you Jasmine for taking the time and sharing your honest feedback, it is always our pleasure to serve you.Have a beautiful week.Hanaa

2/10 Terrible

Bala Krishna, Guntur

Business traveller
Disliked: Staff & service, property conditions & facilities
I had a terrible experience due to the reservation being cancelled without refund inspite of me calling them to make sure I will come late. Poor communication. No notification of cancellation nor action needed from me.
Stayed 5 nights in Jan 2023
Response from HHanno on 6 Feb 2023
We are so sorry for your negative experience, your reservation was confirmed for the 22nd of January since you show up the 24th and it is a third party prepaid reservation we were not able to keep the room. we hope to be able to see you again and change your experience to a super delightful one. Have a very good rest of your day.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff on check in
Stayed 1 night in Dec 2022
Response from HHanno on 6 Feb 2023
Thank you for taking the time and sharing your feedback, we hope we are able to serve you again soon.

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean and comfortable.
Stayed 1 night in Dec 2022
Response from hhanno on 7 Dec 2022
Thank you for taking the time and sharing your honest feedback, we appreciate your time, and we are so honored to give our best service to a wonderful guest which is you.

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here and liked the size of the room along with the kitchenette. Staff were kind, attentive, and knowledgeable.
Stayed 5 nights in Nov 2022
Response from HHanno on 19 Nov 2022
Thank you so much for taking the time and providing your feedback, we are sharing your comment with our entire team to celebrate the great guest experience that we delivered.I Hope we are able to see you and to serve you when your travels brings you back to Austin.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in a great location, safe area,close to shopping and restaurants.
Stayed 1 night in Nov 2022
Response from Melissa A. on 17 Nov 2022
We are glad to hear you enjoyed your stay with us here at the RI Austin NW Domain. It was a pleasure to serve you and we hope you choose to stay with us again if your future travels bring you to Austin again.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our staying here and will be using this facility again, when we visit Austin in the near future!
Stayed 1 night in Nov 2022
Response from HHanno on 8 Nov 2022
Dear Lisa, thank you for taking the time and sharing your feedback about your recent stay in our hotel, It's a pleasure to serve and assist you anytime you are in Austin! we hope we can see you back soon!

4/10 Poor

Kevin

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2022
Response from Hanaa on 30 Oct 2022
Thank you for taking the time and sharing your feedback, we would like to hear more details about your recent stay.Hopefully we are able to see back again when you are in Austin

2/10 Terrible

Caroline

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I left behind 2 items of clothing with a sentimental coin that cannot be replaced. I realized a few hours after checkout and went there. Checked back in again the day after and somehow my clothes and coin have gone missing and house cleaning has no idea where it went. It's extremely shady. My experience was fine other than this. Really upsetting that they can't be honest with me about it. Whether they threw it out or someone took it.
Stayed 1 night in Oct 2022
Response from HHanno on 8 Nov 2022
Thank you for sharing your feedback, this experience is so unusual for our standards and we truly apologize for that.We hope we are able to serve you again when you are in Austin and we wish you a very pleasant holidays!

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly!
Stayed 1 night in Oct 2022
Response from Hanaa on 30 Oct 2022
Thank you for sharing your feedback, we will be waiting to see you soon anytime you are back in Austin!

10/10 Excellent

Colleen

Stayed 1 night in Sep 2022
Response from HHanno on 8 Nov 2022
Thank you so much for taking the time and sharing your feedback, we hope we can see you and serve you when you are back in Austin!

10/10 Excellent

Charles A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from HHanno on 8 Nov 2022
Thank you for taking the time and sharing your feedback about your stay in our hotel, we hope we are able to welcome and serve you when you are back in Austin!