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Reviews of Holiday Inn Express & Suites Austin SW - Sunset Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Austin SW - Sunset Valley, an IHG Hotel
4892 W Highway 290, Sunset Valley, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 470 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

chae

Stayed 1 night in May 2024

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good place.
Stayed 1 night in May 2024

10/10 Excellent

Evelyn

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and polite
Stayed 1 night in May 2024

10/10 Excellent

Meagan

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann-Margaret

Stayed 1 night in Apr 2024

6/10 Okay

Thomas S.

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned rooms each day, good hot breakfast.
Stayed 4 nights in Apr 2024

10/10 Excellent

Revathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert, san angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

2/10 Terrible

Brandi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Clean enough, but subpar and the staff is extremely rude and lazy.
Stayed 2 nights in Mar 2024

8/10 Good

Nancy, Midlothian

Business traveller
The property was very noisy and not very clean
Stayed 3 nights in Mar 2024

8/10 Good

Alex, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property in good condition, clean. Manager very courteous and attentive to everything.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Service is consistently good at Holiday Inn Express properties, and I therefore always stay at these properties when I can.
Stayed 3 nights in Mar 2024

6/10 Okay

Cynthia

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The gym was out of order. The front desk was weird. Just sort of not put together...didnt foster a lit of confidence.

10/10 Excellent

Charles

Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in good conditions. A little bit noisy ‘cause its next to the highway. Good
Stayed 1 night in Feb 2024

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Clarisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time staying here. The hotel has been completely renovated over the last 3 stays . Rooms are clean, breakfast is great, nice upgrades! Definitely our go to anytime we have business in Austin.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the church we're going to in the morning.
Stayed 1 night in Feb 2024

8/10 Good

Sabina

Stayed 1 night in Feb 2024

10/10 Excellent

Jean-Scott, McAllen

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s a good place to stay in the city
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great Location - Clean Average
Hotel is nice but during my stay under construction. Noisy between construction and Road. The location is good for many reasons and close to the airport. No fitness center it was closed but looked like it was only a couple treadmills. Not much for fitness. Very nice breakfast Buffet. Good selection, fresh and pretty good for what it is. Good coffee.
Stayed 2 nights in Jan 2024

10/10 Excellent

vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice consistent comfortable stay
The room I was in was falling apart (toilet paper holder fell off wall, shower fixture nearly came out and didn't have a "stop" when I turned it on), but the staff is awesome and breakfast is tolerable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Afiya

Stayed 4 nights in Nov 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, or will be so when the renovations are complete.
Stayed 1 night in Dec 2023

8/10 Good

Sayantan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Thank you.
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness
stains on sheets, stains on 3 of 4 pillows, stains on towels
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Noisy
Next to the highway and extremely noisy.
Stayed 1 night in Dec 2023

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Roberto

Stayed 1 night in Nov 2023

10/10 Excellent

William

Didn’t realize it was undergoing a remodel…..
Stayed 1 night in Nov 2023

6/10 Okay

Monica, Porter

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Construction inside the hotel and for the price I paid was ridiculous. It was loud and annoying.
Stayed 1 night in Nov 2023

10/10 Excellent

Charlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; Comfortable bed/room; quiet; gracious staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tim, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel in a convenient location. Easy access to a main highway and close to a shopping and dining area. The rooms are nice and clean. The breakfast was good with both comfort and healthier options.
Stayed 2 nights in Nov 2023

8/10 Good

Heather

Stayed 1 night in Nov 2023

10/10 Excellent

alda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here 6x. Location is convenient, hotel is clean, hot free breakfast is a benefit, plus free parking. I would recommend this hotel to my friends.
Stayed 3 nights in Nov 2023

10/10 Excellent

Bala Gangadhar Thilak

Stayed 6 nights in Nov 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

john

Stayed 3 nights in Nov 2023