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Reviews of Wyndham Garden Hotel Austin

3.5 out of 5
Wyndham Garden Hotel Austin
3401 South I-35, Austin, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1017 reviews" "
Rating 8 - Good. 273 out of 1017 reviews" "
Rating 6 - Okay. 143 out of 1017 reviews" "
Rating 4 - Poor. 77 out of 1017 reviews" "
Rating 2 - Terrible. 50 out of 1017 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2024

6/10 Okay

William

Liked: Staff & service
Rooms are dated but food was excellent,
Stayed 4 nights in Apr 2024

4/10 Poor

Danielle

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Area was nice and walking into hotel was nice but soon as we walked in our room, we immediately smelled mold. We looked in the shower and there was the mold. The water in the shower was way to hot, it was either way to hot or ice cold, there was no in between. We had small children with us. I end up having to just wash them up in the sink.The bedding had stains on it. After a long day in town our babies was to tired for us to find another hotel. We will not be staying at this hotel again,
Stayed 1 night in May 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great . I wish the bar was open though
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I think this hotel needs a renovation. The one in San Antonio where we stayed, Hampton Inn riverwalk was TERRIBLE! Not one day did they clean our room! People wee not as nice, they were a bit rude I would say. Also the parking was also new for mi. Thankfully I have a permit for handicap but to CHARGE for the parking is a ripoff. I have gone several times to Hampton Inn in San Antonio but believe me, I do not consider staying there again. NOT 1 DAY DID THEY CLEAN OUR ROOM. Austin was only OK BUT TJEY DO NEED TO REMODEL. Also and important, we arrived in Austin and I put some waters and cokes in the fridge. In 2 hours THERE WERE TINY COCAROACHES INSIDE THE FRIDE. Disgusting! I told them in the office but they could care less. I would ask for a partial refund on BOTH hotels but I do not know I you can. Terrible experience on both hotels. Maria Elena Lahoz Torres
Stayed 1 night in Mar 2024

6/10 Okay

Maggie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Very friendly staff. Thermostat wouldn't stay at temperature. Roach in bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place.
Stayed 1 night in Apr 2024

2/10 Terrible

Shylieca Arliece

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This building smells of mold. Carpet is severely stained. Phones in room do not work “due to building upgrades” I requested a refund because it was difficult to breathe in the hallways and this hotel would only provide an email and told me to contact them or Expedia. Would not recommend staying here. Motel 6 is an better option then this hotel. Save your money.
Stayed 3 nights in Apr 2024

10/10 Excellent

Manny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very ample lobby and staff courtesy a plus
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Shaylon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this peoperty are all super helpful and just awesome! The property itself is nice too. Very clean even while work is being done.
Stayed 1 night in Apr 2024

6/10 Okay

Aleksei

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in was very long. And they checked as in into a wrong room. Air conditioning was not working. It only had cold air, very cold. Breakfast was very good, but for extra money
Stayed 1 night in Apr 2024

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness
Room smelled weird.
Stayed 2 nights in Apr 2024

6/10 Okay

Brian M

Business traveller
Liked: Cleanliness, staff & service
The staff was very nice. How about not advertising an airport shuttle when there's not one.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kenny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The lady who checked me in was amazing. She has a great sense of humor.
Stayed 1 night in Apr 2024

6/10 Okay

Debbie

Liked: Staff & service
There was no free coffee or tea in lobby and breakfast is a charge now. Plenty of hotels offer both as included in price of room
Stayed 2 nights in Apr 2024

6/10 Okay

Melinda

Liked: Cleanliness, staff & service
Smells very moldy. There was mold in the bathroom. They have good food, but nothing is provided. Also advertised free shuttle, but it isnt available to use.
Stayed 2 nights in Apr 2024

10/10 Excellent

El

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Loveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great rooms clean and reasonable. be better if breakfast was included but the staff are wonderful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomasray

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is fantastic!
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room comfortable bed. Would recommend
Stayed 1 night in Apr 2024

6/10 Okay

Leslie

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
It sounds like they are working to update the property, but it still needs a lot of work. Hallway carpets were old and dirty. Our Air Conditioning didn’t seem to work very well, we couldn’t get the room cool. The bathroom was nice, the room small but adequate. Price was high for what we have seen on our trip. Staff was great! This property was disappointing for the price we paid
Stayed 1 night in Apr 2024

4/10 Poor

Raymond

Business traveller, Travelled with partner
Liked: Staff & service
The room we were assigned in, 119, was in poor condition. Left side of the bed made creeking sound every time I move, cabinets were peeling, when you put the bathroom light on, one light keeps on blinking, the door lock was not properly placed, it made a loud noise every time you open the door. Called receptionist in the evening for maintenance guy to come, but nobody came, even in the following day.
Stayed 3 nights in Apr 2024

8/10 Good

Piotr

Liked: Staff & service, property conditions & facilities
Room impresion: old , cheap. Bed clean, bathroom clean and new.
Stayed 1 night in Apr 2024

6/10 Okay

Monique

Travelled with pets
Liked: Cleanliness, staff & service
My room was pretty clean. The downstairs was pretty clean for the most part. The hallways on the room floors were not great (carpets REALLY stained and not very clean). Elevators were so-so. The entire room and hotel needs some serious updating. It has definitely seen its share of use and seems to be in neglect at this point. The fact that it was mostly clean though, which was why I stayed. That along with the fact that the town was heavily booked when I went and I had my pug with me, which limits hotel stay opportunities. Shower had good water temp and pressure, which I definitely appreciated. The tv remote looked like someone ate a pizza and then used it - pretty gross. The bed was pretty comfortable. I appreciated having 4 pillows. The AC was horrible. It was one of the old wall units that is more like a swamp cooler and was insanely loud. I didn't realize just how loud it was until the power went out for a few hours. The staff at check in were all great - very nice. The waitress in the restaurant was horrible (I went twice because I forgot to just use door dash to get something better). She kept wiping her nose with her hand, running her hands through her hair and scratching her face, mopping the floors during closing time, and removing the cleaning pad without then washing her hands before handling silverware or people's food. Cleaning for the night's end while still serving customers, isn't the greatest idea IMO. Would I go back? Maybe if I had nowhere else to stay.
Stayed 3 nights in Apr 2024

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy traffic, hard to sleep
Stayed 2 nights in Apr 2024

10/10 Excellent

Gail

Business traveller
Liked: Cleanliness, staff & service, amenities
Hallway - dirty and hot. Otherwise OK
Stayed 1 night in Apr 2024

6/10 Okay

Amie

Travelled with family
Liked: Property conditions & facilities
Room was relatively clean except for hair balls on the floor behind the bathroom door. Room was only provided with 2 towels for 3 people staying. Had to get more towels from staff each day. Shower spray was very strong. Very hard to get right so my family could shower. Wifi in the fitness room was sketchy so difficult to watch our phones while we worked out. Glad they were close to the airport and easy to get into downtown Austin.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bonnie

Stayed 1 night in Apr 2024

8/10 Good

Loren L, Selah

Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pretty spacious for a 2 bedroom 1 bathroom. I do like how we had a back door leading us to the pool/ gym/ outside area. I do have to say that was the BEST part of the room. Super friendly staff, who helped add on an extra night to our stay and they even made it easy on us by keeping the same room! We were not too far from food which was also a plus. Can I say, if you never tried P Terrys to me it was much better than In N Out!!!! Also… only downfall was being right in front of staff closets, when they get started for work, you can definitely hear them bright and early at 6am…….. for light sleepers it did kind of suck. Made the most of it.
Stayed 1 night in Mar 2024

10/10 Excellent

Martha

Stayed 1 night in Mar 2024

10/10 Excellent

maria ernestina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Marva

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Mar 2024

8/10 Good

Jim

Stayed 3 nights in Mar 2024

8/10 Good

Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable. The restaurant just reopened and the staff wasn’t prepared for the customer
Stayed 2 nights in Mar 2024

8/10 Good

Amado

Liked: Cleanliness, staff & service
Overall the property was acceptable. On the 2nd floor, many of the room doors are missing paint or otherwise need some updating. This is not a MAJOR deal, but it does make it look/feel in need of attention. The landscaping at the entrance of the hotel is in need of a lot of attention. High grass/ weeds....needs lawn maintenance. Curb appeal is important with many hotel guests, among other things.
Stayed 1 night in Mar 2024

4/10 Poor

Nazreen

Stayed 6 nights in Mar 2024

6/10 Okay

JULIA

Travelled with family, Business traveller
Disliked: Property conditions & facilities
It was a surprise that free breakfast available because it wasn't mentioned on Expedia. Hallway carpet smell really bad (I was on 2nd floor) but the room was clean since it's laminated flooring. There was a tray but no hand soap in the bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

sandra

Stayed 1 night in Mar 2024

4/10 Poor

Robert

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Hot Water for shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Bryan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
10 day stay- no wifi in room. Staff stated it was a “dead zone”
Stayed 10 nights in Mar 2024

8/10 Good

LaTanya, Pearland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay.
Stayed 1 night in Mar 2024

6/10 Okay

Victor

Travelled with partner
Liked: Staff & service
Their in the process of remodeling.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely return to this location if and when I come back to Austin
Stayed 3 nights in Mar 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024