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Reviews of Greenlane Motel

3.5 out of 5
Greenlane Motel
453 Great South Road Penrose, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 77 out of 274 reviews" "
Rating 8 - Good. 102 out of 274 reviews" "
Rating 6 - Okay. 51 out of 274 reviews" "
Rating 4 - Poor. 28 out of 274 reviews" "
Rating 2 - Terrible. 16 out of 274 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

silia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sharyn

Travelled with family
Liked: Staff & service
It was an ok property. When booking in i asked about breakfast which is started we get when we booked and she said restaurant is shut. While she did make and effort and get some snacks for breakfast it was no continental breakfast as stated. There was also a poo in our toilet upon check in. Place needs an update. Staff was lovely.
Stayed 1 night in Mar 2024
Response from Sandy on 10 Mar 2024
Sorry for the inconvenience, and we will improve our service.

2/10 Terrible

Donna

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was not clean. The room was too hot to sleep in even with Fan on high and windows open. Breakfast was a Banana (I'm allergic to banana's) a melted Moro bar, a muffin and foul coffee. The restaurant below, didn't speak english and were rude. That was where we were supposed to have breakfast but it was closed.
Stayed 1 night in Jan 2024

6/10 Okay

B M

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Helen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Staff very friendly and helpful. A few small extras in the room would have helped. For example, a toaster was provided, but no plates or knives. The kettle would not fit under the bathroom tap (no sink in the “kitchen” area, and there were no extra pillows. The bed was comfortable.
Stayed 1 night in Nov 2023

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enyoyed
Was an awesome stay very cheap, and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Entry to the premises abit difficult to enter, due to a busy roundabout. Toaster and microwave available but no plates or utensils. Couldn't eat my weetbix!
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Sep 2023

8/10 Good

Sima

We happy
Stayed 1 night in Sep 2023

8/10 Good

Darleen

Stayed 2 nights in Jun 2023

6/10 Okay

Richard

Travelled with partner
Next to a park ,entry and exit when road is busy
Stayed 1 night in Jun 2023

10/10 Excellent

LESLIE STANLEY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is really nice and i will come back here again
Stayed 2 nights in Jun 2023

8/10 Good

Minako

Liked: Cleanliness, staff & service, property conditions & facilities
Owner was very helpful and friendly. Thank you for looking after me during my stay. It was comfortable stay. Parking for big car is bit tricky, but I could manage though I don’t have great skills. The location was just handy for my work.
Stayed 2 nights in May 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Perfect for a one night stay.
Stayed 1 night in May 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Apr 2023

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Marama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy. We checked in late at night but Sean was great and organised our room to be ready and messaged through instructions for both check in and out.
Stayed 1 night in Feb 2023

6/10 Okay

Catharina

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Closeness to Green lane Clinical services. Didn't like the rattly sliding bathroom door. No airconditioning.
Stayed 1 night in Feb 2023

8/10 Good

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy location, tidy room, clean. Parking difficult with larger vehicle. 10 point turn required to get in or out of a car park.
Stayed 1 night in Jan 2023

6/10 Okay

Steve

Liked: Cleanliness, staff & service
No frills, could be better priced but reasonably clean and comfortable for a short stay. Access isn’t the easiest

4/10 Poor

Paige

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Bad service, room wasnt clean, just a bad experience.

8/10 Good

Sang

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Excelent staff.
Stayed 1 night in Sep 2022

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness
The room had a funny smell, I couldn't quite decide what it was. Being there were no arm chairs the angle of the tv made it quite hard for two people to watch.
Stayed 1 night in Sep 2022

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Tom

Business traveller
Disliked: Property conditions & facilities
Location was good
Stayed 1 night in Aug 2022

6/10 Okay

Shane

Stayed 1 night in Jun 2022

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Sasha De

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We cancelled the booking multiple times two weeks prior to the check in date. No one answered our calls as we were told to call Expedia and they did not refund us. No one was helpful. They did not want to help out in anyway.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this home away from home - it was well equipped with every utensil and appliance we needed. The home was so comfortable and clean with areas for the whole family to relax.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Difficult getting in and out of property as driveway right on roundabout. Shared bathroom not one per room as advertised.
Stayed 1 night in Jul 2021

6/10 Okay

Brett

Liked: Cleanliness
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is run down and my room was smelly. There was no insulation against noise and the public areas were also uninviting and smelly
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in states between 2pm and 8pm got a call at 3pm asking what time we would be there. No actual office that I saw the manager just walked out as I parked the car and showed me the room then went to deal to a tradesperson in the room next door. It was a dash check in as we had to rush to an event which was fine for us. On booking I had stated we needed a ground level room due to recent leg surgery this was missed and had to settle for a room upstairs. The towels provided are very tiny suitable for a 5 year old but not a growen adult. Breakfast is a calci yum milk, a banana and a yogurt (not ideal if lactose intolerant). (Continental is generally cereal fruit and toast but this was not the case) barely any milk for a coffee either. The worst part is the duvet has mould and stains in it peel sheets back to find stains and other people's hair laying under the sheets too. At 12.30am when we got back from event, I found we just accept that it is what it is and not call the after hours number and deal to it at check out. At check out a lousy sorry I'll sort that now was given which was to late as only stayed the one night. On top of this the bathroom wasn't clean and shower had stains in the corners. Very ran down. Would not recommend Got woken in early hours to voices through walls and people walling past the room. Would not recommend at all.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Never again
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room was very clean and spacious. Unfortunately when came back in the late evening there were no parks left on site which meant I had to park about 500m away.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was tight other than that the motel was perfect for what i needed
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly stff. The listing did day breakfast included but this was not the case
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Rooms were spotlessly clean. Breakfast room had a good selection of food to choose from. Restaurant on site. Only unhelpful thing was the restaurant sign was easier to see than the hotel sign and it is just off a busy roundabout so we actually missed it on arrival and had to find somewhere to turn around and go back to roundabout :)
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Did not end staying here due to thus motel not being suitable for a person with disabilities. Had the nerve to charge us for the night.
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Good Tv in room, with sky, large fridge, fan, bed was comfortable.
Stayed 1 night in Dec 2020

4/10 Poor

Jennifer

Travelled with family
Disliked: Property conditions & facilities, room comfort
, We were actually paid for a deluxe room wasn’t
Didn’t get the room we were offered, got wheelchair access room instead, We actually paid for a deluxe room wasn’t happy at all
Stayed 1 night in Dec 2020
Response from Sean on 13 Dec 2020
Please read your message to me. Special request Prefer a non-shared bathroom, I believe this booking is for $156.28 in New Zealand dollars, my husband and I are staying for one night only.*** Accessible bathroom,In-room accessibility,Wheelchair accessible (may have limitations)

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Dec 2020

4/10 Poor

Gpc

Business traveller
Disliked: Staff & service, room comfort
Definately not my favorite. Was clean but very basic. Parking designed for small vehicles. Shared bathroom in my instance. Ok but way down my list. In fairness price reflected what you got. So should not be dissapointed. Nice resturant in the front.
Stayed 1 night in Nov 2020

4/10 Poor

Dennis

Travelled with family
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to motorway . Friendly owners and very helpful
Stayed 1 night in Oct 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Its clean but 1thing we found a blood stain in the white blanket we used
Stayed 1 night in Sep 2020