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Reviews of Fernz Motel & Apartments Birkenhead

4 out of 5
Fernz Motel & Apartments Birkenhead
23 Rawene Road, Auckland, Auckland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 313 reviews" "
Rating 8 - Good. 68 out of 313 reviews" "
Rating 6 - Okay. 9 out of 313 reviews" "
Rating 4 - Poor. 7 out of 313 reviews" "
Rating 2 - Terrible. 2 out of 313 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close but not too close to Auckland city. It was likexa hotel but more roomy, less expensive, and I could cook food if I wanted. Would stay again.
Stayed 2 nights in Apr 2024
Response from FERNZ Motel on 7 May 2024
Thanks Glen! Your review is appreciated. Come back and see us again. :)

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spot on place to stay.
Stayed 1 night in Apr 2024
Response from FERNZ Motel on 7 May 2024
Thanks Shane! :) We appreciate your review and choosing to stay at FERNZ Motel.

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean and tidy rooms. Safe off street parking and handy to transport. 10 mins by bus to downtown Auckland.
Stayed 1 night in Apr 2024
Response from FERNZ Motel on 7 May 2024
Thanks Jo! We appreciate you feedback. :)

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious, well appointed, nice outlook
Stayed 1 night in Apr 2024
Response from FERNZ Motel on 7 Apr 2024
Thank you Russell

10/10 Excellent

Brendon

Stayed 2 nights in Mar 2024
Response from FERNZ Motel on 7 May 2024
Cheers Brendon. Thanks for staying with us.

10/10 Excellent

Nate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome place to stay wish we could’ve stayed longer next time we will plan a longer stay.
Stayed 1 night in Mar 2024
Response from FERNZ Motel on 10 Mar 2024
Hi Nate - definately plan to stay longer next time.Birkenhead and the surrounding areas have some amazing gems

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Amenities
Great place to stay on the north shore, clean modern and plenty of space.
Stayed 2 nights in Feb 2024
Response from FERNZ Motel on 8 Mar 2024
Thank you James - hope to see you back

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spacious and clean, staff was friendly, the location was quiet and the parking was easy. Would recommend.
Stayed 2 nights in Feb 2024
Response from FERNZ Motel on 8 Mar 2024
Appreciate your review Jeffrey - thank you

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FERNZ Motel on 10 Mar 2024
Thanks Lisa

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FERNZ Motel on 4 Mar 2024
Thanks for staying with us Stephen - we appreciate your review also. :)

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well-presented apartment. great location.
Stayed 1 night in Feb 2024
Response from FERNZ Motel on 4 Mar 2024
Thanks John! Appreciate the 5/5. :)

10/10 Excellent

Shiloh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has been very helpful with our needs during the stay. Wonderful property with very comfortable rooms.
Stayed 1 night in Feb 2024
Response from FERNZ Motel on 4 Mar 2024
Thanks Shiloh - we try our best to help where we can. Glad you had an enjoyable stay. Take care!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect location and perfect room to relax and enjoy a restfull stay
Stayed 3 nights in Feb 2024
Response from FERNZ Motel on 4 Mar 2024
Glad you were able to relax Peter - thanks for staying with us and scoring us a 10/10, we appreciate it. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and efficient checkin. Clean, quiet and modern apartments. Well run by helpful staff. Excellent location for local shops and wide choice of restaurants. 20 minute walk to ferry to Auckland centre - £4 [$8 NZ]. Bus stop nearby to take you to Auckland city centre but you need a prepaid card for it. Have re booked for another stay during our trip. Staff will book transfer to airport if required.
Stayed 5 nights in Feb 2024
Response from FERNZ Motel on 4 Mar 2024
Thank you so much for your review. Great insight for our future guests and travelers. Thanks for staying with us.

10/10 Excellent

James H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book. Good location to Auckland. Nice town nearby.
Stayed 6 nights in Jan 2024
Response from FERNZ Motel on 4 Mar 2024
Thanks James! Appreciate the 5/5 score! :)Hope to see you back again.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from FERNZ Motel on 4 Mar 2024
Thanks for the 5/5 Adrian! :) Appreciate it.

8/10 Good

Yan Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WiFi not good, very bad
Stayed 1 night in Jan 2024
Response from FERNZ Motel on 4 Mar 2024
Thank you Yan Fei. Apologies for the Wifi.

10/10 Excellent

Jannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to shops and food places and to our appointment. Unit was airconditioned and most important clean and comfortable. Modern and fresh. Beds were excellent, so was parking in the building. Would certainly stay again or recommend to others.
Stayed 2 nights in Jan 2024
Response from FERNZ Motel on 4 Mar 2024
Thanks Jannette! We look forward to accommodating your friends and family in the future. We appreciate you taking the time to review us, thank you.

10/10 Excellent

Nada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, shops and cafes very close by, clean room with an amazing view! 10/10
Stayed 2 nights in Jan 2024
Response from FERNZ Motel on 4 Mar 2024
We really appreciate your perfect score Nada!Thanks for staying with us and reviewing your stay.

10/10 Excellent

Marlies

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me it was walking distance to my son and family.
Stayed 15 nights in Dec 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great
Always a great stay. Friendly staff, very comfortable rooms/apartments and great location - close to shops, restaurants, etc.
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the FERNZ and always stay there when we're in Auckland. It's so easy to get onto the motorway going north or south and the restaurants in Birkenhead are fantastic.
Stayed 3 nights in Nov 2023
Response from FERNZ Mote on 28 Nov 2023
MVP Richard, thank you for your amazing Review! We love being able to accommodate you and look forward to your next visit. Take care.

10/10 Excellent

BRUCE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in Nov 2023
Response from FERNZ Motel on 24 Nov 2023
Hi Bruce, It was lovely to meet you.Thank you for reviewing us so wonderfully, we hope to see you back with us again soon.

10/10 Excellent

Rex, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay very comfortable rooms
Stayed 4 nights in Nov 2023
Response from FERNZ Motel on 24 Nov 2023
Thanks Rex! You are one of our faveys. See you next time.

10/10 Excellent

Heaving

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 booked 2. Different rooms and both had great views of the area and Auckland city. Clean and staff was very responsive.
Response from FERNZ Motel on 27 Nov 2023
Thank you for taking the time to post your review.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly on arrival. I booked two seaview apartments for 2 nights. The lovely lady on reception gave us 2 options for car parking. A code for entry after hours. The young house keeping gentleman was delightful. We were attending my son's wedding. That night I realised to my horror I didn't have the after hours code with me for my parents. Fernz has an after hours number and answered straight away with kindness in their voice to help. I rate our stay 10/10. The view of Auckland City harbour with night lights - outstanding!
Stayed 2 nights in Nov 2023
Response from FERNZ Motel on 24 Nov 2023
Hi Jacqueline - Congratulations to the newlyweds and both of their families! Thank you so much for the lovely review - we love the view from our Executive apartments, especially on a clear night. You chose 2 great apartments for your stay. :) Once Jan and I close the Office, we are also on-call for our guests until the following morning when we re-open so I'm glad we could help mum that evening. We appreciate you taking the time rate us, and we hope to see you back again soon.

10/10 Excellent

Alina

Stayed 1 night in Nov 2023
Response from FERNZ Motel on 21 Nov 2023
Thank you Alina! Its always a Pleasure to have you with us. See you next time!

8/10 Good

Christian

Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 2 nights in Nov 2023
Response from FERNZ Motel on 21 Nov 2023
We appreciate your fantastic review Debra. Take care and have a great rest of your week.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended place to stay for short or long
From arrival to the end, we mostly had no issues. The free onsite parking was easy and plenty of spaces - door from car park to the lift and then to the room - couldn't ask for better. The service from reception staff was friendly and efficient. The room was perfect for our 4 night stay - we had the aircon superior apartment. The lounge was spacious, good size table for eating, large fridge, large balcony with nice furniture to sit on, functional kitchen (does need better lighting under bench). a few more coat hangers wouldn't go astray, good storage for bags, comfy large bed, nice bedroom with slider off the lounge. The bathroom was kindy pokey but only because of the door opening up so close to the toilet that you had to close it to get around the other side to it, and the washer/dryer. A slider would have been better. The shower was a good size, plenty of cupboard space for toiletries, good size towels. Location was perfect to be able to walk into the city centre. Would definitely come again, especially for a longer than 1 or 2 night stays. Thanks!
Stayed 4 nights in Oct 2023
Response from FERNZ Motel on 22 Nov 2023
Thank you for your amazing Review Liz - we appreciate any and all feedback we get from guests and I will be passing your points onto the team. It was our pleasure to host you and hope to see you back soon. Until then.... :)

8/10 Good

Sudha

Liked: Cleanliness, staff & service, property conditions & facilities
Well furnished, good eating options nearby
Stayed 3 nights in Nov 2023
Response from FERNZ Motel on 22 Nov 2023
Lovely, thanks for your review Sudha!

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from FERNZ Motel on 5 Nov 2023
Thanks a bunch for the review Tanya! We look forward to having you with us again.

10/10 Excellent

Kim

Stayed 1 night in Oct 2023
Response from FERNZ Motel on 30 Oct 2023
Thanks so much Kim! Your review score is really appreciated.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean modern decor
We were given great parking directions and plans for after hour check in. Everything went so smoothly. Beautiful restaurants close walking distance. Clean roomy apartment. We will definitely stay here again and recommend to our friends. Best on the Northshore we have found.
Stayed 1 night in Oct 2023
Response from FERNZ Motel on 30 Oct 2023
Thank you so much for your amazing feedback Sharon. We look forward to accommodating you again, along with you friends and family as well. See you all soon!

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the quality we were expecting!!!! Expected a normal hotel style room, but instead got a suite with oodles of room. Unfortunately we could only stay 2 nights before moving out further west, but would have stayed longer and travelled now we are at our next accomodation. Definately staying here again next time in Auckland.
Stayed 2 nights in Oct 2023
Response from FERNZ Motel on 24 Oct 2023
Hi ShaneThank you - certainly glad we meet your expectations and look forward to you staying with us again. Enjoy your travels

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The after hours check-in process was straight forward with very easy to follow instructions. Room was very spacious and facilities complete and functioning. The only thing to complain about was when it rained, the rain from the balcony above would drip on a metal trim on my balcony and it would sound like someone was typing on a really loud keyboard (would have been fine except it was bed time 😔😔😔😔😔😔) Otherwise, very happy with my stay and would definitely return.
Stayed 9 nights in Oct 2023
Response from FERNZ Motel on 21 Oct 2023
Thank you Eva and also for bringing the rain noise to our attention as we would not be aware otherwise. Much appreciation and we look forward to your return

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Everything was perfect & the view of the city was amazing
Stayed 2 nights in Oct 2023
Response from FERNZ Motel on 10 Oct 2023
Thanks Alison! The Executives are great aren't they? :)Look forward to seeing you again.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2023
Response from FERNZ Motel on 24 Sept 2023
Thank you Lisa

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, amenities
It was a nice modern motel but let down by the parking the owners were charming and the motel was in the Centre of Birkenhead, so very convenient. However for the nightly price I expected to get access to the streaming services and have our beds made daily…none of which happened. The bathroom sink was dirty and it appears just a cursory wipe of the kitchen bench amounted to a “serviced room”. Will NEVER stay there again.
Stayed 2 nights in Sep 2023
Response from FERNZ Motel on 6 Sept 2023
Hi John, Oh no! That is disappointing to hear! We have 3 Car Park areas - enough onsite spaces for 1 vehicle per apartment so if there were no available spaces, it meant other guests had bought in secondary vehicles without us knowing. We are very specific about the parking to ensure all guests have one. So sorry for this! I also apologize for the Servicing you received - that is not our normal "service" and will be speaking to each of my floor staff to re-enforce this. We would still love to have you back with us, to experience FERNZ the right way.

10/10 Excellent

Despina

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located near the shops and easy commute to CBD
Stayed 1 night in Sep 2023
Response from FERNZ Motel on 6 Sept 2023
Thank you Despina. :) Hope to see you back with us soon!

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from FERNZ Motel on 6 Sept 2023
Thanks Carolyn! :) Always a pleasure having you with us - see you soon.

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, it was close to different dining options plus a few other shops and supermarket. Staff were very friendly absolutely lovely. I would definitely stay again. A A A
Stayed 1 night in Aug 2023
Response from FERNZ Motel on 26 Aug 2023
Thank you Patricia - truly appreciate your post stay review.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great facility, well looked after and clean supported by great local restaurants 😁
Stayed 3 nights in Aug 2023
Response from FERNZ Motel on 11 Aug 2023
Thanks Bruce - will certainly pass your comments on to our Team who definately take pride in our FERNZ Motel.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FERNZ Motel on 4 Aug 2023
Thank you Mike - you are a favourite with our Housekeeping Team as well.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & great veiws
Stayed 1 night in Jul 2023
Response from FERNZ Motel on 25 Jul 2023
Thanks Shane! :) Appreciate your review and choosing to stay with us.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On arrival I felt welcomed. The art work, care in the landscaping and overall meticulous presentation exceeded our expectations. 2 bedroom self contained apartment was fresh modern, with a feeling of luxury. That night we booked another stay for 2 apartments for 2 nights to attend my son's wedding.
Stayed 1 night in Jul 2023
Response from FERNZ Motel on 23 Jul 2023
Awww - thank you Jacqueline. We are very privileged to manage such a beautiful facility and we are certainly very discerning with our guests. I will definately pass on your comments to our amazing staff who are the unsung heroes in the Hospitality sector.w

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from FERNZ Motel on 14 Jul 2023
Thank you - much appreciated

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved staying here. It’s close to the city, has some great little cafes around and the ferry terminal is down the end of the street. The staff were very accommodating and lovely. The only complaint we had was that a couple of nights we were there, we had a very strong sulphur smell from the laundry.
Stayed 5 nights in Jun 2023
Response from FERNZ Motel on 3 Jul 2023
Thanks Vicki - must say you made the most of your stay & loved the friends/family visiting.Appreciate you letting us know about the laundry area - our hot water cylinder must have been working overtime in your Apartment and needed a little water in the base - all fixed.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant service , very clean apartment
Stayed 1 night in Jun 2023
Response from FERNZ Motel on 3 Jul 2023
Thanks Mark - appreciate you taking the time to post your review