"Her name escapes me at the moment, because we stayed there three months ago, but I will never forget her face, and the amazing above-and-beyond service she provided us. I believe it was something like Michele or Celine. She is a mature lady with a beautiful face and dark hair.
At first she told us that there was no room in the hotel garage because we hadn't preordered, then she told us to drive by again and she would open the door for us.
She kept our keys so that people needing to get out could do so.
I also thought I had requested a ground-floor room, but she said no problem to change, and walked us across the street to our lovely large room.
She also lent us a corkpull. Her sweet sunny disposition will always keep her in our hoteliers hall of fame!"