Egyptian cotton sheets, premium bedding, in-room safe, desk

Reviews of Sonesta Select Atlanta Duluth

3 out of 5
Sonesta Select Atlanta Duluth
3530 Venture Pkwy, Duluth, GA

Reviews

6.0
Rating 10 - Excellent. 376 out of 1426 reviews" "
Rating 8 - Good. 217 out of 1426 reviews" "
Rating 6 - Okay. 235 out of 1426 reviews" "
Rating 4 - Poor. 217 out of 1426 reviews" "
Rating 2 - Terrible. 381 out of 1426 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Elfina

Stayed 3 nights in Apr 2024

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Need to be cleaner... roach in the first room on the bed. Second room big red stain on floor and curtains had stains... police every night....
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Karen,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Smell like mariguana everywhere! They don’t clean the room daily
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Nikki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was absolutely horrible! The condition of the hotel was very poor. Bleach stained furniture, stains on the carpet, elevator panels needed replaced. Everything was old and poorly maintained. I will never stay there again. If you’re considering it, and like a run down Days Inn or a Motel 6, then this is good for you. If not, this is definitely not the place for you.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Nikki,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

lisa

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Lisa,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

Anthony

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Nice rooms
Stayed 14 nights in Mar 2024
Response from Sophia CSR on 30 Apr 2024
Hi Anthony,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Sam

Business traveller
Liked: Staff & service, amenities
I had what I needed like a good sleep and bathroom with shower. However, this facility deserves a deep cleaning and remodeling. Smokey smell everywhere especially in the elevator and halls. Fixtures and wallpaper are loose or coming off. Staff was very kind and attentive. Breakfast was very meager.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Sam,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

6/10 Okay

Brianna

Business traveller
Disliked: Amenities, property conditions & facilities
Clean for the most part
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Displeased
Stayed 1 night in Mar 2024
Response from Sophia CSR on 23 Apr 2024
Hi Jessica,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Diondria

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures do not match. Had to which rooms. First room couldn’t even walk in when I opened door was hit with a hot mildew smell and carpet was dirty with black stains red spots that look like blood. And a large blue spot. The second room had red stains that look like blood on them I had to end up buying new sheets and cleaning products to clean bathroom. Rust in the shower tv didn’t work. And ended killing roach
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,I'm truly sorry to hear about the discrepancies between the pictures and the actual conditions of the rooms you encountered. This is not the experience we want for our guests, and I assure you that we take your feedback seriously. I'll investigate these issues thoroughly and take immediate steps to address them. Please allow me to follow up on your concerns promptly. Thank you for bringing these matters to our attention, and once again, I apologize for the subpar experience you had.

2/10 Terrible

Cham

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First, hotel staffs were kind and had no problem talking with them. The problem is with the owner/management. Hotel needs some renovation/upgrade. The pictures of the room are deceiving because it looked different. When I arrived at the room, it smelled weird. The bathroom had hairs, indicating it wasn’t cleaned. Since none of the phones were working, I had to pack all my stuff and went to the front lobby to change the room. Second room didn’t have significant faults but the room still smelled weird. The overall feeling in the room was uncomfortable due to uncleanliness. Breakfast was complete disappointment. Owner was definitely being stingy with no protein (egg, sausage/bacon). Just waffles, fruits, breads, oatmeal, cereals, coffee, and juice. I had to get “another” breakfast. There were group of people snooping around the parking lot and bushes (who knows what they were doing). I would pay little more for cleaner, safer, and peace of mind.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,I'm sorry to hear about the disappointing aspects of your stay. Your feedback is crucial for us to address. I'll ensure that your concerns are shared with the management team for immediate action. Providing a comfortable and clean environment is our priority, and we apologize for falling short during your visit. Thank you for bringing these issues to our attention.

6/10 Okay

Marcio, TUCKER

Disliked: Staff & service, amenities, property conditions & facilities
internet so so. apparently no the same company as sonesta down the street. why have a name identical to next door to confuse customers
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,I'm sorry for any confusion caused by the similarity in the name between our hotel and the one down the street. While we may share a similar name, we are separate entities with different ownership and management. We strive to provide the best service and amenities possible. If there's anything else we can do to improve your stay or assist you further, please don't hesitate to let us know.

4/10 Poor

Kristy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the room was poor. The carpet is filthy, the walls are dirty- gives you an uneasy dirty feeling.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the smell of the room when coming in. It was clean and felt safe.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Saroeut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
People sleeping in the lobby, elevator didn’t work properly, door to our room had been left propped open and room was a mess when walked into
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Henry,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 Poor

David Hartley

Business traveller
Disliked: Staff & service
Not very professional with handing property in rooms no communication I had a horrible experience 🙁🙁
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi David,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Alegina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
I had to be switched 3 times with my children
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Dear Guest,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Marlene, bronx

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clening
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Hi Marlene,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Linh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No flushing toilet, dirty expired soap, clogged sink, no blankets
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service
Poor customer service
Stayed 9 nights in Mar 2024
Response from Sophia CSR on 27 Mar 2024
Hi Manuel,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Kimalah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving at the location, we were unable to unload under the awning due to heavy traffic caused by the rain. Cars were sitting idling, and some were parked. Later, I discovered that one of the vehicles belonged to a staff member. When I entered the lobby, I saw a "potential" guest sitting with a full-grown pit bull in the dining area. Although the lobby appeared to be nice, the smell of marijuana was strong and potent. The elevator wait was long, almost minutes, due to only one elevator (left side) working the entire weekend. The inside of the elevator was dirty, with graffiti scratches on the inside. The room I stayed in was dingy, with a dirty tub/tile, broken light switch in the bathroom, mold on the ceiling, dirty hygiene bottles, no toilet paper holders, wallpaper peeling from the wall, and burn marks on the rugs. The actual shower handle broke off when my son tried to take a shower. The odor of cigarettes was present throughout the room. On more than one occasion, I asked for towels and was denied, being told there weren't any available. I had to use my own bleach cleaner and disinfectant to clean everything enough for my own comfort. I chose this property based on my great experience at a Sonesta Suites in Jacksonville a few years ago. However, this experience was an EPIC FAIL, and I would never choose or recommend this location. Should management care to see them, I am more than willing to share pictures.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Terrible

In chan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They kind and friendly but hotel is really smell of weed and smoke its really hard to breath
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Kayla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated everything about it, no tv . No rags to bath just HORRIBLE
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Kayla,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Aqueashia

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Janie

Had booked and arrived only to tell us overbooked and cancelled our reservation Did not call us ahead of time for thjs
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Janie,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Colin

Liked: Staff & service
It was cool
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Colin,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Amber

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Unfortunately, this hotel wasn’t even stay-able. Broken mirror. Stained floors and couches. Bugs. Absolute and immediate no. Unacceptable. Full maintenance needed immediately.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Amber,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Percy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is not up to date renovation wise. We had two hotel telephones provided for our room and they both did not work. When we need more towel, wash cloths and blankets or anything from the front desk we had to use our OWN phones or go down to the front desk. We called for the items stated previously and a WHOLE DAY went by before getting them but we had to walk to the front desk in order to get those items them. Why do guests have to come hunt down front desk agents in order to get something???!!!!! Then when we told them they just walked off and not tell us to follow them or that they will be right back. The worker goes into a close room and comes back out with the items and hands them to us! So we had to make our OWN BEDS! I never in my life had to make my own bed at a hotel, this experience was completely unprofessional!!!!!!! They had two elevators but only ONE was working and the one moved SO SLOW! Sometimes we would take the stairs (we were on the 4th floor) just because it took forever. The beds were worn in and uncomfortable, we woke up with back aches. The staff was unwelcoming and mute! We could tell that the staff did not want to be present and we saw them constantly lounging around and on their phones as if they were paying guests! I am currently waiting on corporate to get back to me. I don’t think I will ever go to a Sonesta select again!
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

6/10 Okay

Gregory

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Elevator, room. All smelled musty and like smoke. Horrible
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Gregory,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

William

Disliked: Cleanliness
It was decent for the price but the whole floor I was on and my room smelled like drugs
Stayed 1 night in Feb 2024
Response from Sophia CSR on 18 Mar 2024
Hi William,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Numeri

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Minh Thu

Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place for a night stay! Mostly if you’re traveling!
Stayed 1 night in Dec 2023
Response from Sophia CSR on 15 Mar 2024
Hi Judith,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Edgar,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Corey

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled strongly of cigarette smoke, had a greasy bathroom floor, loud neighbors, no remote or working phone, broken room divider. After asking, we were moved to a new room that was better, but not great. People were smoking weed outside the side door, guests were very loud and the elevator didn’t work. Absolutely will not be back.
Response from Sophia CSR on 12 Mar 2024
Hi Corey,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 Poor

Litza

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

jose l

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel in very bad condition. The room is in very poor condition, dirty floors, broken walls, bad looking bathroom.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okay

Solomon

Stayed 2 nights in Feb 2024
Response from Sophia CSR on 22 Mar 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Liam,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Aydee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff is nice. Rooms have great space just a bit run down our bathroom vanity light did not work. Pillows are terrible. Rooms have musky smell. Asked for extra pillow stayed a week and still no pillow. Hallway stinks of smoke and weed. Elevator is unappealing and unkept. Breakfast was decent. No ice machine on our floor. Would be better if better kept. Decent if just sleeping there.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Dear Guest,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay

2/10 Terrible

Roszanna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms dirty, dried blood on couch and floor. Customer service nonexistent!
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The help of the person who attended us and helping us change rooms since the air conditioning did not work, in addition, the smell of week was always present, otherwise, a good place and attention.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Hi Julian,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Mrs.

Disliked: Cleanliness, property conditions & facilities
The hallway on the 4th floor smells like mildew. The police was in the lobby looking for someone. People were working on their vehicles in the parking lot. It was a whole lot going on, will not stay here again!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Dear Guest, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

4/10 Poor

Tana

Travelled with family
Disliked: Staff & service
My stay here was fine. The place was clean, there was breakfast, And even a small snack bar up front to buy from. However on the app it mentions that they are pet friendly. My family only had money for the two nights so we could stay there, They mention nothing about a pet fee and once I bring my dog in one of the workers tells me their will be a pet fee so we took him to my aunt’s. The next morning when we tried paying the pet fee another employee told us to not worry about the fee as if it was on the house. Later that night I then see the employee that agreed to charge me (this time with my dog) I explain that his co-worker gave us an “Okay” to bring the dog in and have to pay the fee. He proceeds to tell me that he is on the verge of getting fired and it does not matter what his co-worker told us. Then adds on that if the $75 pet fee was not paid by 11pm then it would turn into a $250 fee. We later spoke to the manager and got things sorted out. The place is nice and convenient but the customer service is HORRIBLE. I do not recommend.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Hi Tana,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

Tranay

Stayed 6 nights in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Jared

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stairwell door to outside broken open, room window broken open from inside, pubic hair in shower, soaps torn off the wall, large wine stains on floor, tv broken, arrests in parking lot etc
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Jared,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Tien

Liked: Staff & service
Friendly staff, quick checkin/ out
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Property has a lot of potentials, needs cleaning and some of the people who are there, looks like they stay in the hotel and it feels like they don't maintain the property. Smells and feels like a motel. Nice location, cleaners are doing poor job on cleaning the property.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi David,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.