Interior entrance

Reviews of Horizon Inn & Suites

2.5 out of 5
Horizon Inn & Suites
6187 Dawson Blvd, Norcross, GA

Reviews

5.8
Rating 10 - Excellent. 258 out of 1006 reviews" "
Rating 8 - Good. 150 out of 1006 reviews" "
Rating 6 - Okay. 141 out of 1006 reviews" "
Rating 4 - Poor. 113 out of 1006 reviews" "
Rating 2 - Terrible. 344 out of 1006 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth, Lilburn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean swimming pool
Stayed 3 nights in Apr 2024

2/10 Terrible

HORANE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was broken into the stole all my clothes. And can’t see to get through to Expedia to file complaint. I had a horrible experience!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth, Lilburn

Liked: Amenities
It haf a swimming pool and was close to restaurants and it was inexpensive
Stayed 1 night in Apr 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Good good good good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Junko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Half of the lights in the room don’t work. There was some bugs ON the bed. Toilet leaks, we contacted the front office, they just wiped off the floor, never took care of it. The bathtub was dirty (hair in the tub). Front office stuff was NOT friendly at all. When you step out of the room, the other hotel guests tried to sell you something ( drugs, cigarettes) or asking for some change. VERY UNCOMFORTABLE to say the least. I took some pictures, wish I could post those pictures to prove what im claiming here is truth. I’m not asking for refund or anything. Just want people to aware of it! As old saying, “you get what you pay for” :(
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Rodney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money i paid. I stayed 3 days out of the 3 never had any housekeeping or anything the carpet was terribly dirty. I came to see my daughter for the weekend. Had to get my own fridge for her bottles since one wasnt provided. If you tot kids dont stay here i wish i seen the reviews beforehand and they are the reason i will look at all future reviews
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 17 Apr 2024
Dear Guest,Our heartfelt apologies for the experience you had while visiting. Our top goal is to make sure our guests are comfortable, and we apologize if we didn't live up to your expectations. We will discuss the concerns with our housekeeping staff to make sure that such occurrences don't happen again and we take your opinion seriously. We appreciate you bringing this to our notice, and we hope your future visit will provide us the chance to do even better than before.

4/10 Poor

Bryant

Roaches
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We're genuinely sorry to hear about the roach issue you encountered. This is not up to our usual standards, and we're actively addressing the problem. Your feedback is important to us in ensuring a better experience for all guests. We hope to have the chance to serve you again on your next visit.

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Travaris

Stayed 3 nights in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sean

Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

PAULINE

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old facility. Room & bath were clean, but tho "non-smoking", it reeked of smoke with cigarette burns on bathtub. Tub faucet had bad drip so it sounded like running water all night. Check-in was good however, front desk staff was pleasant and quick, very accommodating. OK if you just need cheap spot to sleep overnight. Several food options nearby.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,We are happy to hear that your check-in went well and that our front desk personnel worked hard to meet your needs in a friendly and timely manner. However, we apologize for any difficulty caused by the smell of smoke, cigarette burns in the purportedly non-smoking room, and the problem with the tub faucet. We value your feedback as we work hard to make our facilities and services even better. We hope to have the chance to welcome you again in the future and give you a better experience.

2/10 Terrible

Shamel, Brooklyn

Disliked: Cleanliness, amenities, property conditions & facilities
That place was dirt.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience in detail. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Press

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us and liked our staff. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Kaylea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But room
Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Sukeena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly bed,messed up paint and hole in the wall smells like a fish and you can see marks on the carpet
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Kaylea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. Glad to see that you liked our big rooms. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Kaylea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big rooms
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,We are truly touched by your fantastic 5-star rating! It brings us great joy to know that you enjoyed our spacious rooms. Your feedback means the world to us, and we sincerely thank you for taking the time to share your experience. Our team is eagerly anticipating the opportunity to welcome you back on your future journeys.

2/10 Terrible

Johnny

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Joji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big rooms and nice stuff
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,A hearty thanks for your review. I am glad you liked our Big rooms and friendly staff. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

LUIS

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for choosing to stay with us. Since you have rated us below; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

6/10 Okay

Tiphanie

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Its close to alot of stores and good restaurants i.e cracker barrell right next door
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you appreciated our convenient location near various stores and restaurants, including Cracker Barrel. We strive to provide a comfortable experience for all our guests. If there are any specific aspects you feel we could improve upon to elevate your stay to a higher rating, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Joji

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love you
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could post pictures i would put the bugs i found on the bed and pillows. The room smelled awful amd there was no wifi, no answer when i called the front desk. A bunch of men walking up and down the halls at all hours.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Our entire team deeply regrets that your experience at our property fell short of expectations. We sincerely apologize for the various issues you encountered. Your feedback has been communicated to the relevant staff, who are addressing the pest problem promptly. We hope you might consider giving us another opportunity when you're in the area. Thank you for sharing your experience; your input is invaluable and will guide us in making necessary improvements.

10/10 Excellent

Qixiang

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,We appreciate your perfect 5 -ratings! Our commitment is to consistently provide excellent facilities and services that delight you. If you have additional feedback or suggestions about your experience, feel free to share. Our team values and welcomes guest ideas, assuring you of our ongoing dedication to delivering the best services.

4/10 Poor

Jocqui

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall a great place to stay for a low price. Issues were the door frames appear weak and damaged. Depending on room location the wifi is unreliability. Which is my main issue, but besides that the staff were great and accommodating.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,We appreciate your feedback and thank you for highlighting the positive aspects of our budget-friendly accommodations and the exceptional service provided by our staff. We sincerely apologize for any inconvenience caused by the door frame issues and the unreliable wifi and want to assure you that we are actively working to resolve these concerns. Your insights are invaluable to us, and we look forward to the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWSome love it
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5 star review! We hope to hear more from you on your next visit.

4/10 Poor

Olaide

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Morris, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Ricky

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was trash
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Effrem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucked
This place sucked, never coming here again
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,It is our utmost priority to ensure that our guests leave with a positive impression, and we apologize for falling short of your expectations on this occasion. To assist us in addressing your concerns more effectively, we kindly request that you provide us with further details about what specifically disappointed you. Your feedback is invaluable to us, as it will guide us in making the necessary adjustments and improvements. We are fully committed to enhancing our services, and we hope for the opportunity to serve you better in the future.

8/10 Good

Bi Thoma Jean-Rodrigue

Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Eldred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It was a good night, safe, quiet one and good place to stay for a few days
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Dear Guest,We're thrilled about your outstanding 8-star review! It's wonderful to know you had a great night, found our place safe and quiet, and felt it was a suitable spot for a short stay. Your positive feedback means a lot to us, and we eagerly anticipate the opportunity to host you again in the future!

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 Good

Kyle

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Melisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I like that the room is clean and tidy. But i dont like the over flowing stinking garbage right outside the elevator and stairs.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 3 Feb 2024
Dear Guest,Thank you for your 5-star rating and positive feedback on the clean and tidy room. We appreciate your valuable input regarding the overflowing garbage outside the elevator and stairs. We will address this issue promptly to ensure a more pleasant experience for our guests. We look forward to welcoming you again soon!

8/10 Good

Bi Thoma Jean-Rodrigue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We appreciate the 8-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good fining
Stayed 1 night in Feb 2024
Response from Sophia CSR on 3 Feb 2024
Dear Guest,We're grateful for your positive feedback! It's wonderful to know you had a great dining experience, appreciated our friendly staff, and awarded us a 5-star rating. We look forward to the pleasure of serving you again in the future!

8/10 Good

Daniel

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 3 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Kristina

Stayed 1 night in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Your business is very important to us and we value your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Kyle

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Jan 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 14 Jan 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Yschell

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Ti-Mara

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,We are sad to see this rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Cattam

Travelled with group
Liked: Cleanliness
This property is close to a place i came to visit
Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

Lucille

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 29 Dec 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.