Exterior
Check availability

Reviews of Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Austell - Powder Springs, an IHG Hotel
3741 Tramore Pointe Pkwy, Austell, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 652 reviews" "
Rating 8 - Good. 148 out of 652 reviews" "
Rating 6 - Okay. 49 out of 652 reviews" "
Rating 4 - Poor. 20 out of 652 reviews" "
Rating 2 - Terrible. 24 out of 652 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Natasha, Charlotte

Liked: Staff & service
Ok
Stayed 1 night in May 2024
Response from NH on 16 May 2024
Hello Natasha,Thank you for taking the time to r\post a review about your stay here at the Holiday Inn Express. It is through feedback from our guests that we are able to improve upon the services we offer. I was happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging need.Kind Regards,Nicole Handel - GM

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the hospital. Plenty of dining options and places to shop nearby.
Stayed 1 night in May 2024
Response from NH on 6 May 2024
Hello Ben,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

6/10 Okay

NIKKIA

Liked: Cleanliness, staff & service
I had a view of the top of the building. Curtains let in light and the possibility of someone being able to see me as the walk inaide the building. Lovely staff. Love the layout of the bathroom and toilet area. Older bldg needs work.
Stayed 2 nights in Apr 2024
Response from NH on 2 May 2024
Hello Nikkia,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. However, I was disappointed to learn that you was not happy with the location of your room. I wish thqat you would have advised the front desk of your discomfort allowing us the opportunity to rectify your concerns during your stay. We would have been more than happy to move you to another room. I apologize for any inconvenience this may have caused you. Again, thank you for sharing your experience with us. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Akadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from NH on 6 May 2024
Hello Akadia,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Brenda

Stayed 2 nights in Apr 2024
Response from NH on 17 May 2024
Hello Brenda,Thank you for taking the time to r\post a review about your stay here at the Holiday Inn Express. It is through feedback from our guests that we are able to improve upon the services we offer. I was happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging need.Kind Regards,Nicole Handel - GM

10/10 Excellent

Akadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NH on 25 Apr 2024
Hello Akadia,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NH on 9 Apr 2024
Hello Joseph,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NH on 9 Apr 2024
Hello Mary,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NH on 8 Apr 2024
Hello Terri,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

ANTOINESE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NH on 1 Apr 2024
Hello Antoinese,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, great breakfast
Stayed 3 nights in Mar 2024
Response from NH on 12 Mar 2024
Hello Julia,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Peyton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to family and friends. Plenty of food and shopping options in the immediate area.
Stayed 2 nights in Mar 2024
Response from NH on 11 Mar 2024
Hello Peyton,Thank you for taking the time to post a review about your stay here a our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Above expectations in cleanliness, good breakfast and easy access to everything.
Stayed 4 nights in Feb 2024
Response from NH on 26 Feb 2024
Hello Lori,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Marc

Stayed 1 night in Feb 2024
Response from NH on 20 Feb 2024
Hello Marc,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Sohal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from NH on 19 Feb 2024
Hello Sohal,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

LAUREN, Flowery Branch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of the staff was welcoming and helpful. My room was immaculate, and I was on the end of a hall, so it was very quiet. Will definitely stay here again!
Response from NH on 14 Feb 2024
Hello Lauren,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

rose

Nice
Stayed 2 nights in Feb 2024
Response from NH on 12 Feb 2024
Hello Rose,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenient and it was easy to visit our family from this location and the staff is superb
Stayed 2 nights in Jan 2024
Response from NH on 5 Feb 2024
Hello Robert,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Lynnwood

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from NH on 5 Feb 2024
Hello Lynnwood,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great
Stayed 2 nights in Jan 2024
Response from NH on 29 Jan 2024
Hello Pamela,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from NH on 24 Jan 2024
Hello Judith,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Cardel

I didn’t like the feel of the entrance and the cleanliness of the carpet.
Stayed 1 night in Jan 2024
Response from NH on 15 Jan 2024
Hello Cardel,Thank you for taking the time to post a review about your stay here at our hotel. I am sorry to learn that you did not like the feel of the entrance and the carpet. Please know that I have shared your comments with the housekeeping manager so that we may look into this. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional!
Stayed 6 nights in Jan 2024
Response from NH on 12 Jan 2024
Hello Ricardo,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

huizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from NH on 24 Jan 2024
Hello Huizi,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The perfect 10 score is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Esther

Stayed 5 nights in Dec 2023
Response from NH on 24 Jan 2024
Hello Esther,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice Quiet around area. I would stay here again
Stayed 1 night in Dec 2023
Response from NH on 1 Jan 2024
Hello Mary,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Elizabeth

Liked: Amenities
Very comfortable and clean
Stayed 1 night in Dec 2023
Response from NH on 1 Jan 2024
Hello Elizabeth,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Hotel is nice, convenient to Six Flags and other parks I was visiting for trip, room was comfortable and quiet, and the amenities and breakfast options were excellent. The microwave, refrigerator, and wet bar are a plus as it’s great for dinners or heating leftovers!! Bathroom was clean, plenty of towels and shower was great after long days of visiting parks! Bed was comfortable, very soft and made (sleeping in) Heaven! AC was awesome for white noise and kept room comfortable!! Cons: little noisy from other guests, but in a place away from home, expect that (stomping, bumping the walls, etc.). Also an issue with the area: the parks I went to and certain areas inside the parks smelled like strong weed or marijuana and the odor was unpleasant. I understand no control over that, but just something to be aware of: certain smells offend!! I enjoy these mini trips, but may consider something better in future. My trip was fun, and I thank the Hotel for offering me a place for a few nights to rest and relax and for placing quality in guest comfort and safety first!!
Stayed 3 nights in Dec 2023
Response from NH on 29 Dec 2023
Hello Caleb,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Ramon

Stayed 7 nights in Dec 2023
Response from NH on 15 Jan 2024
Hello Ramon,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Keith

Travelled with family
Liked: Amenities
Response from NH on 12 Feb 2024
Hello Keith,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Pamela

Stayed 2 nights in Dec 2023
Response from NH on 12 Jan 2024
Hello Pamela,Thank you for taking the time to post a review about your stay here at our hotel. I am happy to learn that the hotel and staff interaction was to your liking. The 5 star rating is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Don

Stayed 1 night in Dec 2023
Response from NH on 19 Dec 2023
Hello Don,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Just wow. Above and beyond.
Stayed 4 nights in Dec 2023
Response from NH on 19 Dec 2023
Hello Catherine,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NH on 5 Dec 2023
Hello Mike,Thank you for taking the time to post a review about your stay at our hotel. I am happy to learn that the hotel and staff interactions was to your liking. The perfect score is greatly appreciated. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Michael Samuel, Golden Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from NH on 29 Nov 2023
Hello Mr. Michael Samuel,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back soon!
Stayed 2 nights in Nov 2023
Response from NH on 29 Nov 2023
Hello Antonio,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to learn that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Clark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great staff every time we stay.
Stayed 4 nights in Nov 2023
Response from NH on 20 Nov 2023
Hello Clark,Thank you for taking the time to post a review about your stay at our hotel. The perfect score is greatly appreciated. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from NH on 20 Nov 2023
Hello Matt,Thank you for taking the time to post a review about your stay at our hotel. The 10 out of 10 rating is greatly appreciated. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Damon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful with our check-in and allowed to check in early which was very helpful. Room is clean and comfortable
Stayed 1 night in Nov 2023
Response from NH on 15 Nov 2023
Hello Damon,Thank you for taking the time to post a review about your stay at our hotel. The 5 star rating is greatly appreciated. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Kiere

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from NH on 1 Nov 2023
Hello Kiere,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

2/10 Terrible

Casey

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
I felt discriminated against for my disability I have an emotional support animal and before I could show any of my documents the the female at the counter immediately told me my pet was not allowed even though the state allows reasonable accommodations for emotional support. when I tried to let her know that I had papers and was willing to provide them even though laws state I do not have to she continued to turn me away. Never once looked at my paperwork. I had to put my pet in boarding which was very difficult for me because I was in town for a wedding and had already paid my hotel fair. she offered to refund my money but was not good for me because it would not have been available for me to go purchase another hotel. These experience has scarred me and I have been a loyal customer with IHG but I will never stay at another IHG again.
Response from NH on 16 Oct 2023
Hello Casey,Thank you for posting a review about your experience at our hotel. It was disappointing to learn that we did not meet your expectations. Unfortunately, our hotel is not a pet friendly hotel and we do not accept emotional support animals/pets. I was happy to learn that the agent at the desk was willing to cancel your reservation for free, waive all charges that would have occurred of this late cancellation and refund all of your monies for this stay so that you may seek accommodations at another hotel that will allow pets/emotional support animals. I am sorry that I cannot do more for you at this time and for any inconvenience you experienced. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from NH on 16 Oct 2023
Hello Sonia,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have one minor complaint they should let you know of the deposit you have to pay ahead of time it's $10 per day. But everything else was great. Breakfast you have a young Lady named Taneika she was great fantastic she greeted us with so much love and welcoming. She was very helpful. Kudos to Ms. Taneika...
Stayed 2 nights in Oct 2023
Response from NH on 10 Oct 2023
Hello Ms. Priscilla,Thank you for taking the time to post a review about your stay with us. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs. Kind Regards, Nicole Handel - GM

10/10 Excellent

Jim

Stayed 1 night in Sep 2023
Response from NH on 16 Oct 2023
Hi Jim,Thank you for the 5 stars!! I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Robert John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The counter person was extremely friendly and helpful.
Stayed 1 night in Sep 2023
Response from NH on 19 Sept 2023
Hello Mr. Robert John,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

8/10 Good

Robert, Middlebury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from NH on 20 Sept 2023
Hello Robert,Thank you for taking the time to post a review about your stay. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and friendly staff
Stayed 1 night in Sep 2023
Response from NH on 18 Sept 2023
Hello Amanda,Thank you for taking the time to post a review of your stay. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from NH on 13 Sept 2023
Hello Jennifer,Thank you for taking the time to post a review of your stay. It is through feedback from our guest that we able to improve upon the services we offer. I am happy to hear that the hotel and staff interaction was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM

10/10 Excellent

Jeremy, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had amazing staff that was extremely friendly. Even the ladies working the breakfast area was nice and not rude like other places we have stayed. The pool was like a private oasis which was really nice.
Stayed 1 night in Sep 2023
Response from NH on 5 Sept 2023
Hello Jeremy,Thank you for taking the time to post a review on your stay at our hotel. I am happy to learn that the hotel and staff interactions was to your liking. We look forward to your future lodging needs.Kind Regards,Nicole Handel - GM