2/10 Teruk
Cyndi
24 Ogo 2025
Tidak sukakan: Kakitangan & perkhidmatan
Our experience here was a nightmare. We made our reservation for a Friday night through Expedia. We decided to add Thursday night however to add a night in Expedia we had to revise and rebook however there were no rooms for Friday to do so therefore we booked a second reservation for Thursday night. At check in we advised the front desk person that we had 2 separate reservations and asked if we had to recheck in the next day. Her response was let me check the room type you have and if they are both the same, you don’t need to. She checked and rooms were same so she said no worries, you are good for 2 nights, enjoy your stay. Saturday morning at 1am we hear someone trying to come in our room. Thank goodness we had the bolt on the door. Then we get a call from front desk asking our name and who we were. We told her our name and that we had 2 nights reserved, which by the way, Friday was prepaid in full when booked. She said I don’t show you in the system and you need to come to front desk. We said it is 1am, we have a paid reservation and we could resolve in morning at checkout. As we were speaking to her, she hung up on us. We went back to sleep only to be awakened shortly after by hard knocks at the door. It was Gwinnett County police advising they were advised we were trespassing and needed to get our things and leave. As you can imagine, we were furious. When we went to desk, Keisha I believe her name was said that she did not show us on the system and that she felt threate
Cyndi
Menginap 1 malam pada Ogo 2025