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Rooms were nice and big. Did not care for the breakfast. Sausage did not taste good. No baked goods such as muffins. The pancakes were very good. No Ice machine on 2nd floor which we were on. Loved the email Al sent shortly after we checked in. Al was also very friendly when we checked in.
Dear Tibebe, Thank you for having stayed with us and thank you for saying that we are "decent", "clean" and "reasonable". We appreciate that. We hope that you had a chance to visit THE MALL OF GEORGIA, which is just up the road from us. Do come again.
The hotel served my purpose although it was confusing the distance between deluth and lawrencevillegood
Jane
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Thank you for staying with us, Jane. Duluth and Lawrenceville lie side by side. Our hotel is technically in Duluth but is only 3 traffic lights from the beginning of Lawrenceville. Thank you for having stayed with us. Do come again.
Dear Lily, Thank you for staying with us and telling us about the water. We have reported your complaint to our Maintenance department. We hope that you will stay with us again.
Dear Himanshu,We are so sorry that you weren't happy with our hotel. We researched your stay and did not see any interaction in our notes for you as to a problem. And since we don't know what the problem was, we can only wish you well in your future travels.
Dear Ahjin, Thank you for your rating of 5 out of 5. We appreciate you having stayed with us and THANK YOU for saying we are kind. We really appreciate that. Do come again.
6/10 Okay
A
6 May 2024
Liked: Cleanliness, staff & service
It's was just okay. They said we couldn't eat breakfast in our rooms?
A
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
Dear A, Thank you for staying with us. We wish you well in your fuure travels.
Dear Zili, Thank you for rating us a 5 out of 5 and more specifically, THANK YOU for having stayed with us. We hope that you had a chance to visit some of the shops around us such as Mozart's Bakery just across the way, where they are delectible treats. Do come again.
Dear Young, It was a pleasure to have you stay at our hotel and we hope that you had a chance to explore the area with its plethera of shops and restaurants. Do come again.
Great location & quiet area. Price reasonable. Great staff. Nice breakfast.
Erick
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for having stayed with us, Erick. We are delighted that you liked the location,price, staff AND breakfast. So come again.
10/10 Excellent
shannon
15 Apr 2024
Liked: Cleanliness, amenities
Location
shannon
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Shannon, Thank you for rating us 5 out of 5. You are so correct that we have a great LOCATION. Indeed, we are surrounded by shops, restaurants and malls. We are also just one block off of the interstate and just 20 minutes from Downtown Atlanta. Thank you so much for having stayed with us.
10/10 Excellent
Cindy
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Great place very clean. Great hospitality front desk great manager. John is wonderful. Help me with everything where I was saying there.
Cindy
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Cindy,Thank you for your long visit with us. We are so glad that you feel that our hotel is "very clean". We DO have a GREAT housekeeping department. We appreciate YOU.
10/10 Excellent
Sandeep
14 Apr 2024
Disliked: Cleanliness
Sandeep
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Dear Sandeep, Thank you for your kind rating of 5 out of 5. We hope that you had a chance to enjoy the many attractions very near us, such as the gorgeous BAPS Temple, made from white marble. It is just down the road.Thank you for having stayed with us.
10/10 Excellent
LaShaka
Travelled with partner
9 Apr 2024
Liked: Cleanliness, staff & service, amenities
The hotel could use a bit of an upgrade because the shower was old & kind of rusty but everything was clean
LaShaka
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Dear LaShaka,We are so glad that you felt "everything was clean". And thank you for giving us a rating of 5 out of 5. Do come again.
10/10 Excellent
Jasmine
8 Apr 2024
Jasmine
Stayed 1 night in Mar 2024
Response from Guest Services on 2 May 2024
Dear Jasmine,Thank you for having stayed with us and for rating us a five out of five. We hope that you will always consider us your home when you are in the Atlanta area. Do come again.
Easy check in and check out. Very kind employees.
Nice breakfast convenient to eat there and to go.
Very clean. Delicious Indian food nearby!
Maria
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Apr 2024
Dear Maria, Thank you for your nice rating of 5 out of 5. We are so glad that you feel that we have "very kind employees". And you are absolutely correct that there is "delicious Indian food nearby". In fact, there is a large Indian mall down the road, as well as several Indian restaurants, one just behind the hotel. We hope that you will return in the future.
Everyone was very professional and friendly! 10/10
Jennifer
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Dear Jennifer, Thank you so much for rating us a 10 out of 10. We really appreciate that and we are so happy that you feel that "everyone was very professional and friendy!". Do please consider us your home when you are in the Atlanta area.
4/10 Poor
Todd
2 Apr 2024
Disliked: Property conditions & facilities
Fairly clean but definitely old property. Needs renovating!!
Todd
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Apr 2024
Todd,Thank you for staying with us. We installed new carpet and new furniture just year before last. We are so sorry that you feel we need to renovate. But we wish you well in your future travels. Do come again.
10/10 Excellent
Cindy
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
I feel very safe I’ve been here for a while John the manager is great. Even the lady that comes on the weekends. I forgot her name but she is great. Also very kind service with a smile room very clean cleaning service great.
Cindy
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Dear CindyWe have been happy to have you and your daughter here with us and we are so glad that you feel "safe" and that your room is "very clean". We VALUE you.
Dear James,Thank you for your rating of 5 out of 5. You are very right: We ARE in a "great location", with malls, shops and restaurants all around us. We sit right at the entrace of Little Korea so in addition to regular shops and restaurants, there are many Asian places, as well. We hope that you will consider us your home when you are in the Atlanta area.
8/10 Good
Wenny
28 Mar 2024
Wenny
Stayed 2 nights in Mar 2024
Response from Guest Services on 29 Mar 2024
Dear Wenny,Thank you for having stayed with us. We VALUE you and hope that you will return in the future.
10/10 Excellent
Malcolm
24 Mar 2024
Malcolm
Stayed 1 night in Mar 2024
Response from Guest Services on 13 Apr 2024
Dear Malcolm,Thank you for your nice rating of 5 out of 5. We hope that you had a chance to visit the two malls just down the road, while you were here. And of course, all the delicious restaurants all around the hotel, specifically the two just across the street. We hope that you will consider us your home when you are in the Atlanta area. Do come again.
Dear Michael,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at Best Western.It was our pleasure to have you as our guest, and we're delighted to know that we provided you with a comfortable and enjoyable stay. Ensuring our guests' satisfaction is our top priority, and your kind words reaffirm that we are meeting that goal.We take great pride in being a place where guests can relax and unwind, and we're glad that we could contribute to making your visit memorable. Your appreciation means the world to us, and we hope to have the pleasure of welcoming you back in the near future.If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to the opportunity to host you again soon!Warm regards,Jonathan BellangerFront Office Manager Best Western Gwinnett Center
8/10 Good
Robert
9 Mar 2024
Robert
Stayed 2 nights in Mar 2024
Response from Guest Services on 11 Mar 2024
Dear Robert, We appreciate SO MUCH, you having stayed with us. We hope that you had a chance to visit some of the shops and restaurants surrounding our hotel. Do consider us your home when you are in the Atlanta area.
Dear Mykola, Thank you for your rating of 5 out of 5. We really appreciate it but we so more appreciate you having stayed with us. We hope that while you were with us, you had a chance to have breakfast in our breakfast room and to have experienced some of the restaurants around us. Once again, thank you for being our guest.
8/10 Good
Hep Bing
Travelled with family
25 Feb 2024
Liked: Cleanliness, staff & service
Hep Bing
Stayed 1 night in Feb 2024
Response from Guest Services on 26 Feb 2024
Dear friend, Thank you for having been our guest. We VALUE you and hope that you will consider us your home when you are in the Atlanta area. Do come again.
10/10 Excellent
Daniel Thomas
24 Feb 2024
Daniel Thomas
Stayed 6 nights in Feb 2024
Response from Guest Services on 20 Mar 2024
Dear Mr Thomas, THANK YOU for your rating of 5 out of 5. We really appreciate that. We hope that you had a chance to check out some of the restaurants all around our hotel, in walking distance. Do come again.
Dear Anonymous, Thank you for your rating of 10 out of 10. We really appreciate you having stayed with us and we hope that you had a chance to try out some of the restaurants that are within walking distance of our hotel. Do come again!!
Dear Carlton, We are so glad that you felt welcomed by our front office staff and we appreciate you having stayed with us. Do please consider us your home, when you are in the Atlanta area.
8/10 Good
Yudi
Business traveller
14 Feb 2024
Liked: Cleanliness, staff & service, room comfort
OK but smelly hallway
Noise from other rooms and from I-85 traffic. There is smell in the hallway once I exit out my room 312
Yudi
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb 2024
Dear Yudi, Thank you for staying with us. We are so sorry that you feel our hallway is "smelly". Nonetheless, we wish you well in your future travels.
Breakfast wasn’t good but it was clean, quiet & safe. Staff was okay!
Christianna
Stayed 3 nights in Feb 2024
Response from Guest Services on 13 Feb 2024
Dear Christianna, Thank you for having stayed with us. We wish you well in your future travels.
6/10 Okay
Howoon
Business traveller
9 Feb 2024
Disliked: Property conditions & facilities
The location looked safe.
The facility is average not too bad.
Howoon
Stayed 1 night in Feb 2024
Response from Guest Services on 10 Feb 2024
Dear Howoon,Indeed, our location IS safe and is one block off of the interstate with stores and restaurants all around us. Thank you for having stayed with us.
10/10 Excellent
Putu Sandra
8 Feb 2024
Good
Putu Sandra
Stayed 1 night in Feb 2024
Response from Guest Services on 9 Feb 2024
Dear Putu Sandra, Thank you for your rating o 5 out of 5. We are so happy that you stayed with us and we hope that you will consider us your home when you are in the Atlanta area. We have many malls, shops and restaurants all around the hotel for you to enjoy. Do come again!!
Dear Blanca,Thank you for your rating of 5 out of 5. We really appreciate it and we are so glad you liked our coffee!! Perhaps you liked our pancakes as well. Do come again.
The overall stay was good. Unfortunately you could hear hallway noise too easily. We were by the ice maker and could hear when people used it. We also could hear housekeeping in the morning. We even heard people in the halls all night.
Allen
Stayed 1 night in Jan 2024
Response from Guest Services on 26 Jan 2024
Dear Allen,Thank you for staying with us. We appreciate you patronage. Sorry about the other loud happy guests. We wish you well in your future travels.
The location was excellent. We wanted to visit Korean restaurants near the place, and it was convenient to go there during our stay. The hotel was clean, and the staff were all kind. Nothing unsatisfactory.
Jaeseok
Response from Guest Services on 22 Jan 2024
Dear Jaeseok, Thank you for your rating of 5 out of 5. You are absolutely correct that our location is excellent. We have many Korean guests at our hotel precisely because we are in "Little Korea" and have so many restaurants and shops around us. We value your communitiy and hope that you will consider us your home when you are in the Atlanta area.
8/10 Good
Jeffrey
Travelled with partner
21 Jan 2024
Liked: Cleanliness, staff & service, amenities
Jeffrey
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Dear Jeffrey, Thank you for having stayed with us. We appreciate it so much and we hoped that you had a chance to visit one of the many restaurants surrounding our hotel and that you had our breakfast buffet in the morning. Do come again.
I really enjoy staying here
2nd time and its a great place !
Aydee
Stayed 6 nights in Jan 2024
Response from Guest Services on 15 Jan 2024
Dear Aydee, Thank you for your rating of 5 out of 5. We really appreciate that and we are so happy that you feel that our hotel is "a great place". Do please consider us your home when you are in the Atlanta area.
I couldn't have asked for a nicer place with excellent front desk help. I was running late, but I called about my reservation and was quickly relieved to find my room would be held. Everything was excellent.
Earline
Stayed 1 night in Jan 2024
Response from Guest Services on 15 Jan 2024
Dear Earline, Thank you so much for your rating of 10 out of 10 and for having stayed with us. We are so glad that you felt that "everything was excellent" and that we have "excellent front desk help". DO please consider us your home when you are in the Atlana area.
6/10 Okay
Thomas
Travelled with family
14 Jan 2024
Thomas
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Dear Thomas, Thank you for staying with us. We appreciate you so much. We hope that while you were here, you had time to visit Georgia's LARGEST mall, which is just down the road from us. And of course, we hope that you enjoyed our breakfast buffet each morning. Do come again.
4/10 Poor
Liza
Business traveller, Travelled with partner
10 Jan 2024
Disliked: Amenities
I’m still waiting for $150 deposit back
Liza
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
Dear Liza, Upon arrival, we do not ACTUALLY charge a 150.00 deposit. The only time you will be charged is AFTER check out, if you SMOKED. Otherwise, we just keep your card on file IN LIEU of a deposit. So unless you smoked, there was no charge to your card.
Mr Pontbriand, We appreciate that you stayed with us twice this month, once on your way to Florida and once on your way back.It was a great pleasure to meet you and to talk about French with us. Please consider us your home when you are in the Atlanta area.
I highly recommend this BW; I would stay again; staff and accommodations were just what I needed for my stay. Thank you!
Rosa
Stayed 2 nights in Jan 2024
Response from Guest Services on 10 Jan 2024
Dear Rosa, Thank you for your review and for having stayed with us. We are so glad that you felt like our property was just what you "needed". Do come again!!
Very centralized location. Many entertainment, dining and shopping options nearby. Staff is always helpful and pleasant.
Charles
Stayed 5 nights in Dec 2023
Response from Guest Services on 10 Jan 2024
Dear Charles, You are correct when you say that there are "many entertainment, dining and shopping options neaby". There certainly are. Thank you so much for having stayed with us.
Misleading rating
Worse hotel experience
Welfare queens and thugs
Alan
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Jan 2024
Our only hope is that others here reading this review will read the many positive reviews surrounding it and take into account the choice of words used and take the review for what it is . . .
Dear Fitzroy, Than you for your rating of 5 out of 5. We really appreciate that and we were so glad to have you with us. I hope that while you were here, you had a chance to visit one of the many restaurants all around the hotel and within walking distance. DO come again!
6/10 Okay
Verified traveller
Travelled with family
29 Dec 2023
Liked: Cleanliness
Breakfast not served well.
The hotel seldom refills food for breakfast, often resulting in a lack of options.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Guest Services on 30 Dec 2023
We sorry you weren't happy with our breakfast. When you said that we "seldom" refill the food, you must have meant in the few days of your stay. Indeed, we were waiting on a shipment of food because we did get low. And we apologize to you for that.. We wish you well in your future travels.