Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews of Aloft Atlanta Downtown

4 out of 5
Aloft Atlanta Downtown
300 Ted Turner Drive NW, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 79 out of 203 reviews" "
Rating 8 - Good. 46 out of 203 reviews" "
Rating 6 - Okay. 34 out of 203 reviews" "
Rating 4 - Poor. 20 out of 203 reviews" "
Rating 2 - Terrible. 24 out of 203 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 2 nights in Mar 2024

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Stacy, Thank you for choosing Aloft Atlanta Downtown and for your kind rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Bobby ClarkGeneral Manager

10/10 Excellent

Tijana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in and clean hotel. Great experience!
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Tijana, Thank you for choosing Aloft Atlanta Downtown and for your excellent review. We're delighted that you found our check-in process easy and that you appreciated our clean accommodations. Providing a seamless and comfortable stay is our goal, and we're pleased that we could exceed your expectations. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to Atlanta.Bobby ClarkGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Last week, I stayed at ALOFT Alpharetta and had the worst experience of my life checking in. So, it was a relief that this checkin at the Downtown property was so professional. I will NEVER stay in Alpharetta ALOFT again.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Robert, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Aloft Atlanta Downtown.Bobby ClarkGeneral Manager

10/10 Excellent

Kim, brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the vibe of this hotel, the staff were so great and accommodating. Very business in the day with dim lighting, bar is fun at night vibes. A Great distance for my fellow Instacart travelers that love ordering food and things to their hotel room. My only con is the microwave was in the lobby I like room microwaves. Very walkable my destination was a block away from this hotel. Very close to the airport the Uber got there fast. 5 stars if you need a quick stay. I went to a few hotels my friends were staying in the area and I ended up liking my hotel the best is was more low key in the cut.
Stayed 3 nights in Feb 2024
Response from Bobby Clark General Manager on 5 Mar 2024
Dear Kim, We are happy you had such an excellent experience at Aloft Atlanta Downtown. Thank you for sharing your comments! Our convenient location in the heart of downtown is a guest favorite, and we are happy it worked well for you. We appreciate you letting us know we exceeded your expectations with comfortable accommodations, a bar, and devoted associates, and we are pleased you loved the vibe of our hotel. We hope your travels bring you back to Atlanta soon for another visit with us.Bobby ClarkGeneral Manager

10/10 Excellent

Nayda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Thank you for sharing your experience with us. We are happy that you had a great time. Come again.

10/10 Excellent

jasmine

Stayed 1 night in Feb 2024

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from William Fennelly - General Manager on 29 Feb 2024
Dear Leslie, Thank you for your excellent rating. We are thrilled we exceeded your expectations for a fantastic stay at Aloft Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to Atlanta.William Fennelly - General Manager

10/10 Excellent

Kimberly, ESSEX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful
Stayed 3 nights in Feb 2024
Response from General Manager on 2 Mar 2024
Thank you for your review. We are happy we met all your expectations

6/10 Okay

razvan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
clean rooms ,close to attractions, but way overpriced, parking that was supposed to be included ended up costing me 64$ more . Plenty of empty parking 20 or 30 spots, yet front desk could not see fit to make it up to me or cancel and refund so I can go somewhere else ,so I got trapped in ,with bate and switch advertising .
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear razvan, Thank you for sharing your experience with us. While we're pleased you found our rooms clean and the proximity to attractions convenient, we sincerely apologize for any frustration caused by the parking situation and the perceived overpricing. Your comments are valuable, and we assure you that we will address these concerns to improve the overall guest experience. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.William Fennelly - General Manager

2/10 Terrible

Charmel

Travelled with family
Liked: Staff & service, property conditions & facilities
I have many complaints.1st day the housekeeper didn't leave a roll of toilet paper (the roll was emptied) 2nd day the housekeeper didn't clean my room at all 3rd it wasn't no ice on three floors that my son and I checked ( we had to go to the bar and get ice) 4th wanted to order some food young lady said we have no fries. The positive the gym room was amazing. Last but no least I have to let you know that Nahvah B. was so helpful and friendly. She helped my family with catching the train and she was very pleasant. Her energy and attitude made my stay better because I wasn't impressed with Aloft. I forgot for this to be a fancy hotel I couldn't believe it was only one roll of toilet paper in the bathroom.
Stayed 3 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Charmel, We sincerely apologize for the multiple inconveniences you faced during your stay with us. It deeply concerns us that our housekeeping services fell short of expectations, and we will address this to ensure a more thorough and consistent experience for our guests. We also apologize for the inconvenience with the ice availability and the limited food options. Your feedback is invaluable, and we are taking steps to improve these aspects of our service. On a positive note, we're pleased to read that our associate Nahvah B. had a positive impact on your stay with her helpfulness and friendly attitude. We appreciate your understanding, and we would love the opportunity to welcome you back for a more enjoyable and seamless experience.William Fennelly - General Manager

10/10 Excellent

Marlon, Lawrenceville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing James and everyone take good care of all your needs
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Marlon, Thank you for your excellent feedback. At Aloft Atlanta Downtown, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Team members like James are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.William Fennelly - General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Newly renovated, rooms and lobby were spacious and there was enough parking spots available. Will continue to solely stay at Aloft hotels for travel.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Nicholas, Thank you for staying with Aloft Atlanta Downtown and for taking the time to share your positive experience with us. We are delighted to read that you enjoyed your stay and that you loved our newly renovated accommodation. It's also great to know that our spacious rooms, lobby, and ample parking meet your expectations. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are pleased to know that we succeeded in making your stay perfect. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.William Fennelly - General Manager

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Always like staying here!
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb 2024
Dear kevin, Thank you for your loyalty and for choosing to stay with Aloft Atlanta Downtown again! We appreciate your feedback and are delighted to know that you always enjoy your time with us. Our team is dedicated to ensuring a positive and comfortable experience for our guests, and we look forward to welcoming you back on your future visits. William Fennelly - General Manager

8/10 Good

Garry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and good service
Stayed 3 nights in Jan 2024
Response from William on 19 Feb 2024
Thank you for taking the time to review your stay. We are sorry we did not meet all your expectations but that you still had a good time. We look forward to seeing you again.

4/10 Poor

Amber

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For a one night stay of $180, you would expect a lot more. Not only do you have to pay an extra $35 per day for parking (absolutely crazy) there's no vallet included in that. Breakfast was stated as "provided" but you have to pay for the few snacks at the lobby. In our room, neither of the charger ports worked, the TV didn't work, and there was a hole in the sheets... The only good thing I would say about this hotel is the staff was friendly, and it was a good location. If I wanted to pay $200 for a hotel, I would stay at the Westin.
Stayed 1 night in Jan 2024
Response from William Fennelly - General Manager on 30 Jan 2024
Dear Amber, Thank you for appreciating our convenient location and friendly associates during your stay. We follow the most rigorous industry standards and make every effort to provide clean and well-maintained accommodations for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We apologize for not meeting your expectations with the value you paid, and we will address these concerns with our respective teams for further improvements. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.William Fennelly - General Manager

8/10 Good

Diane, Canmore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an affordable option close to Atlanta’s tourist attractions.
Stayed 2 nights in Jan 2024
Response from William Fennelly - General Manager on 30 Jan 2024
Dear Diane, Thank you for choosing Aloft Atlanta Downtown and for the kind review. Our ideal location, steps away from Centennial Olympic Park, provides our guests with an effortless way to enjoy all that downtown Atlanta has to offer. We also appreciate you mentioning us of great value, and we hope to welcome you again soon.William Fennelly - General Manager

10/10 Excellent

Hollis

Travelled with family and small children
James at check in was very friendly and welcoming!
Stayed 1 night in Jan 2024
Response from William on 19 Feb 2024
Thank you for taking the time to review your stay and for personally recognizing a member of our team. We are glad you enjoyed your stay and hope to see you again.

4/10 Poor

Mary Jane

Stayed 2 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Mary Jane, Thank you for sharing your rating. We strive to offer our guests quality service and exceptional experience; therefore, it is disappointing to learn that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.William Fennelly - General Manager

10/10 Excellent

Hypnotic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Guest, Thank you for your excellent rating. We are thrilled we met your expectations for a fantastic stay at Aloft Atlanta Downtown. We hope to have the pleasure of doing so again on your next visit to Atlanta.William Fennelly - General Manager

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has Tesla charges
Stayed 2 nights in Jan 2024
Response from William on 19 Feb 2024
Thank you for your feedback. We are happy that you enjoyed your stay.

10/10 Excellent

Susan, Wooster

Stayed 2 nights in Jan 2024
Response from William on 19 Feb 2024
Thank you for taking the time to review your stay. We are happy that we met all your expectations. We hope to see you again in the future.

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the early check in and check out and staff was easy to work with.
Stayed 2 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Lauren, Thank you for choosing Aloft Atlanta Downtown! We're delighted you enjoyed the convenience of our early check-in and check-out options. It's great to hear that our staff made your experience easy and pleasant. We look forward to welcoming you back for another enjoyable stay!William Fennelly - General Manager

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights, was in town for quick guys trip. The hotel was about 10 to 20 minutes from each place that we went to which was convenient. Room was clean, lobby had an area with a pool table and lounging. The bartender Jessica was very friendly and gave us ideas of where to go locally on top of providing excellent customer service.
Stayed 2 nights in Jan 2024
Response from William on 19 Feb 2024
Thank you for taking the time to review your stay with us. We are glad that you enjoyed your stay. We appreciate your recognition of our team members too. we hope to see you again.

8/10 Good

Mike

Response from William on 19 Feb 2024
Thank you for taking the time to review your stay. We hope during your next visit that we can exceed your expectation.

6/10 Okay

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The air in the room can’t be controlled. The room was so hot at night. We barely slept.
Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Kim, We appreciate your feedback about the room temperature during your stay. We understand the importance of a comfortable environment for a good night's sleep. Please accept our apologies for any inconvenience you experienced. Your comments are valuable, and we'll address this matter to ensure a more pleasant stay for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience.William Fennelly - General Manager

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is nice.
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Robert, Thank you for taking the time to review your experience; we are glad you loved our gym. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.William Fennelly - General Manager

8/10 Good

tomeka

Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Tomeka, Thank you for choosing Aloft Atlanta Downtown. We are committed to providing a comfortable and pleasing atmosphere for all our guests; therefore, we love that you had a pleasant stay. Thank you for being our guest, and we look forward to another opportunity to welcome you back soon.William Fennelly - General Manager

8/10 Good

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from William on 19 Feb 2024
Thank you for taking the time to review your stay. We appreciate the feedback and look forward to seeing you again.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
It was okay
Nahvah B. Was very helpful when it was time to check out.... Thanks Hun. I just wish that both elevators were working. And the ice machine on the 7th floor wasn't working 😕.
Stayed 1 night in Dec 2023

8/10 Good

R P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful
Hotel needs to be updated. 15 cars were broken into overnight in parking lot. No shelf of any kind in shower in room 407. Shower door not connected to the ceiling. Hotel bar has weird hours.
Stayed 2 nights in Dec 2023
Response from Aloft Atlanta Downtown on 5 Dec 2023
R P-Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your valuable insights, as they help us ensure a more enjoyable experience for all our guests.Regarding the issue with the car break-ins, please be assured that the safety and security of our guests are of utmost importance to us. We are actively cooperating with the Atlanta PD to address and resolve this unfortunate incident promptly.Regarding your specific room experience in 407, we want to clarify that the design of the showers in our rooms does not include shelves and the shower door is intentionally not connected to the ceiling. However, we understand this might differ from what some guests are accustomed to, and we will consider how we can better communicate these unique features in the future.We apologize for any inconvenience caused by the operating hours of our hotel bar. We're continuously evaluating our service hours to better accommodate the needs of our guests.Your feedback is immensely valuable to us, and we hope to have the opportunity to welcome you back for a more improved experience in the future. If there's anything further we can assist you with, please don't hesitate to contact us directly.

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location if visiting museums and sports stadium Walkable
Stayed 3 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Mathieu, Thank you for posting your generous review of Aloft Atlanta Downtown. We are happy that we were only minutes away from everything you wanted to do and see on your visit to our great city. It was a pleasure having you, and we look forward to hosting you again soon.William Fennelly - General Manager

6/10 Okay

Maggie

Travelled with partner
Liked: Cleanliness, staff & service
Extra blankets because the weather was cold would have been nice. The soap dispenser was also empty.
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Maggie, We appreciate you taking the time to leave your feedback. We regret any difficulties you experienced during your stay. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you once for choosing us during your visit to the city, and we hope to have another opportunity to welcome you back soon. William Fennelly - General Manager

10/10 Excellent

Arvind

Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec 2023
Dear Arvind, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Aloft Atlanta Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.William Fennelly - General Manager

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Tiffany, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.William Fennelly - General Manager

10/10 Excellent

Sung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for taking the time to share your review. We are happy that we met all your expectations. We hop to see you agian

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The hotel itself was nice and accommodating, but I got to the hotel at 6pm and my room wasn’t ready til 8pm. I believe housekeeping was running behind but that
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for reviewing your stay. We are sorry for the delay in your check-in process. Our team was working very hard to provide rooms for a day of hectic check-in. We appreciate your understanding.

10/10 Excellent

Melissa

Stayed 3 nights in Nov 2023
Response from Sam Carlton - General Manager on 17 Nov 2023
Dear Melissa, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Our team will be delighted to hear your feedback!Thank you again for sharing your experience with others, and we look forward to many more visits with you at Aloft Atlanta Downtown.Sam Carlton - General Manager

2/10 Terrible

Peter

Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for taking the time to review your stay. We are sorry that we did not meet your expectations. Our goal is to have every guest enjoy their stay with us, though we seem to have fallen short here. We hope you will give us another chance.

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, room comfort
Third stay at this location. Staff is always super friendly,helpful.Hotel is clean and near walking distant to market and sight seeing downtown. I will say that one if not both elavators are always down when I am here. Next time I will request second floor room not the seventh floor. One was fixed by the next day and was informed there is a service lift that you could use. But we all need the excerise right?
Stayed 3 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for sharing your experience during your stay with us. We understand the frustration with the elevator system. We have been able to finally correct the issue, so your next stay should be flawless. Please come again.

10/10 Excellent

Carlos

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check in to the check out the experience was great !
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Thank you for taking the time to review your stay. It appears that you had a wonderful experience. We are so happy to have met all your needs. Come see us again.

6/10 Okay

Kailee

Travelled with partner
Liked: Amenities, property conditions & facilities
Really liked the hotel - cool lobby and lounge area as well as a nice outdoor seating area. Appreciated the front desk staff and how helpful they were, but did not appreciate the cleaning staff - they were often yelling in the hallways to the point that we were bothered by them when in our room. They also did not come to service the room at consistent or appropriate times. I should also add that we had a cockroach in the room (that I was able to successfully kill after a bit of a struggle) and there were also other little bugs in the room. Not sure if this is normal in Atlanta hotels. Last thing: option of a pool table is great…but be sure to BYO chalk!
Stayed 3 nights in Nov 2023
Response from General Manager on 7 Nov 2023
Thank you for taking the time to review your stay. I am sorry that things did not go as planned. We have addressed the noise issue with our teams while in the hallways and have taken appropriate measures to deal with the pests. FYI chalk is available at the front desk.

10/10 Excellent

Virginie de

Travelled with family
Liked: Property conditions & facilities
Nice, clean, easy
Stayed 1 night in Nov 2023
Response from General Manager on 3 Nov 2023
Dear Virginie de, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Our ideal location, combined with great amenities and service, makes Aloft Atlanta Downtown an excellent choice when visiting Atlanta! We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Sam Carlton - General Manager

4/10 Poor

Cory

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on 1 Nov 2023
Dear Cory, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sam Carlton - General Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Me encanto el hotel. Muy limpio el establecimiento y agradable personal.
Stayed 4 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for reviewing your stay. We are happy that we met your expectations. We hop to see you again.

2/10 Terrible

layah

Stayed 1 night in Oct 2023
Response from General Manager on 20 Nov 2023
Thankyou for taking the time to share your thoughts.

2/10 Terrible

Jamie

Travelled with group
Disliked: Staff & service
The overall service was terrible couldn’t get any requests fulfilled by housekeeping front desk was extremely unhelpful I will never go back
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
We are sorry to hear that your stay did not go as planned. We will look into the issues that you encountered so that we can set a plan to improve.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for sharing your review. We are happy to hear that we met all our expectations. We look forward to seeing you again.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for taking the time to share thoughts. We are delighted that you enjoyed your stay and we met your expectations. See you again soon.