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Reviews of Hotel Aso no Tsukasa

3 out of 5
Hotel Aso no Tsukasa
1230, Kurokawa, Aso, Kumamoto Prefecture

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 81 reviews" "
Rating 8 - Good. 34 out of 81 reviews" "
Rating 6 - Okay. 24 out of 81 reviews" "
Rating 4 - Poor. 4 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, free spa/public bath, and nice room. We tried the dinner buffet, but we would not recommend. Selection was limited and quality was less then expected based on price.
Stayed 1 night in Mar 2024

8/10 Good

Kay Heong

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel which situation infront of the mount Aso
Stayed 2 nights in Mar 2023

6/10 Okay

Kim-Foo

Liked: Staff & service
Disliked: Amenities
There is a common area that you pick up your yugata, tooth brush, etc.
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
There were many onsens to choose from. The lobby area looks impressive. However, the staff spoke very little English. They charge 200 yen for each extra towel! We are a family of 2 adults and 2 kids and they only have 2 large towels and I was told kids don't get towels! The room looked very dated and it was dusty. I am surprised that they charge much higher price for their rooms with such poor service. The only redeeming features was the yakiniku restaurant in the hotel was quite good and reasonably priced but again very dated decor. The view of the mountains is impressive.
Stayed 1 night in Oct 2019
Response from Manager on 6 Nov 2019
Thank you for your opinion. We are reference.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben
This is a great place to stay near the National Park and Mt. Aso. Very comfortable rooms and three onsen (Japanese bath) and a personalized buffet breakfast along with three restaurants including great Korean barbecue
Stayed 2 nights in Dec 2017

4/10 Poor

Rita

Disliked: Cleanliness, staff & service
No English speakers working there. Very confusing staff people.

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best base for exploring Mt. Aso
Aso Villa is probably the best place to base yourself for exploring Mt. Aso. In the wider world of hotels, it's a Frankenstein: a sprawling hodge-podge of different buildings connected by a maze of hallways. Like most ryokans, it kicks guests out each day from 10 am until 2 pm for cleaning, but has rooms with western-style beds and with a Japanese-style tatami-sitting area. This is very convenient if you don't like having to clamber around on the floor after a day of hiking. Aso Villa also has three or four different restaurants for guests to choose from. All have pretty good food and atmosphere, though the "Viking" buffet breakfast becomes a zoo each morning when the various tour groups pile in. But having that choice is key in a town with little choice for dinner options. Aso Villa also has a few onsen to soak in. If you're lucky, your room will have a view of Mt. Aso. All in all, a perfectly convenient place if not a beautiful hotel on its own.

6/10 Okay

Anuck, Japan

Liked: Cleanliness, staff & service, room comfort
An Ok hotel to stay at
Great stay. I would recommend it if you are in the Aso area for one night. If you can get a good deal that includes the dinner buffet, go for it. Breakfast and dinner were decent. The baths were nothing special, but nothing to complain about either.

6/10 Okay

Anuck, Kumamoto, Japan

Liked: Staff & service, property conditions & facilities, room comfort
Nice place to stay for one night
Check-in was quick and painless. The hotel is big, so you have to do some walking to get to the public baths and buffet restaurant. The baths were Ok, nothing to write home about. The room was fantastic. Clean beds, nice bath. Our travel-mates got a room with tatami floor for relaxing. Ours had a nice big bath that we used in the morning. There was a mini fridge but it was moldy. A quick call to the front desk would have probably fixed that though. There is wifi in the rooms but no password is required, which made me feel a little uneasy. Not much to see outside, except the flower garden. There was also a nice soccer field with fake grass, but I don't play soccer. I didn't get a chance to check out any of the other restaurants, but the buffet was pretty good. I'd give it 3.5-4/5 stars if I could. Good food can make a mediocre hotel great.

6/10 Okay

Pak Ling, Hong Kong

Disliked: Cleanliness, room comfort
Good hub location to travel in Aso areas
Located within a scenic area, Nice buffet, electric keetle is weak, rather conjested twin room with nice lobby.The Onsen facility is acceptable.

8/10 Good

King, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good hot springs
This hotel is reasonably close to Aso Volcano. The hotel has a big hot spring facilities with both indoor and outdoor hot springs. I would probably come back to this hotel simply because of the hot springs. There are other activities guests can do in the hotel. It's a good resort for families with children. I heard friends saying that the dinner buffet was not particularly impressive. So, I tried something else. There are 4 to 5 restaurants guests can go to for dinner which is included as a package. I tried the Japanese shabu shabu. Not bad.

6/10 Okay

よしあき

Travelled with family and small children
Liked: Staff & service
阿蘇山、阿蘇神社に近くて良い
Stayed 1 night in Apr 2024

6/10 Okay

masanori

ごくごく普通のホテル
Stayed 1 night in Apr 2024

8/10 Good

Chifen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很舒服的溫泉旅館。交通有些不方便，從車站到飯店是上坡路，帶行李有些累。可以在車站前搭計程車。
Stayed 2 nights in Mar 2024

6/10 Okay

KOICHIRO

Stayed 1 night in Feb 2024

10/10 Excellent

??????

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族旅行（夫婦、6歳1歳）で阿蘇山を見にいくのに利用しました。子供は阿蘇山興味無しでしたが、こちらの設備に温水プールあり、楽しく過ごせて助かりました。浴場も3箇所あり、温泉の泉質も良かったですね。子供がぐずってるとスタッフさんがあやしてくれて助かったりもしました。また来たいなと思いました。
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Wai Wing

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Aug 2023

8/10 Good

Akiko

Travelled with family and small children
Liked: Staff & service, amenities
1歳〜6歳の子ども3人を連れての旅行で利用。 歩き回りたい1歳がいるので和室を利用しました。 広々としたお部屋で，快適に過ごせました。 夜・朝ご飯のビュッフェも美味しく，子どもたちも喜んでいました。 お風呂も露天風呂や展望風呂があり、気持ちよく楽しめました。 1泊だけで利用はしませんでしたが、プールなど充実していたので，観光しつつホテルで過ごすのもアリだなと思いました。
Stayed 1 night in Aug 2023

10/10 Excellent

Siu Keung Shoei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2023

10/10 Excellent

Luke

Stayed 1 night in Nov 2022

8/10 Good

Etsuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がとても良かったです
Stayed 2 nights in Oct 2022

6/10 Okay

????

Liked: Staff & service
チェックインで県民割引での旅行者が多く確認作業で時間で手間取りフロントも増設して対応していたが１件１０分 程度かかり、残念でした。
Stayed 2 nights in Aug 2022

4/10 Poor

Masayuki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
建物が古いせいか館内がかび臭い。 初めての利用者にエレベーターの乗り口の案内が不親切。 展望風呂と言っても大したことはない。
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ヒーターの貸出等の対応が早かった
Stayed 1 night in Jun 2022

8/10 Good

Takahiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントスタッフの方が大変親切で小さい孫連れで滞在しましたが、チェックインを早めていただけました。大変助かりました。
Stayed 1 night in May 2022

2/10 Terrible

eguchi

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
スタッフの対応が悪いです
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
阿蘇山目の前
阿蘇山を目の前に滞在できました。 車でなく列車の旅だったため、駅からはバスを使うにはたったのひとつぶん、歩くには遠いという微妙な距離です。 あいにく時短している店が多かったため、赤牛にありつくことができなかったことが残念です。
Stayed 1 night in Sep 2021

8/10 Good

Eriko

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
連休中に当日予約しました。 スタッフの方々は非常に親切、丁寧な対応で良かったです。 外観は写真どおりですが、掃除は行き届いておりましたが部屋や設備などは古かったです。 お風呂も古かったですが、綺麗にされていました。お風呂からの景色は絶景です！
Stayed 1 night in Sep 2021

8/10 Good

SHIHOKO

Travelled with family
Disliked: Cleanliness
連休の大罪
連休中で、朝食、晩御飯付きで家族3人で30,000円はコスパは良いとおもいます。
Stayed 1 night in Jul 2021

10/10 Excellent

CHIKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
赤ちゃん連れに優しいホテル！
　朝食会場で、衛生的なレトルトの離乳食等 月齢ごとに準備がされていて、世界に認められ、受賞した、高い牛乳も惜しげもなく 提供し、子供には、温めも進めてくれて 快適に、朝食を楽しむことが出来ました。
Stayed 1 night in Mar 2020

8/10 Good

ANJU

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Willy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店有點舊，有三個溫泉，3樓的溫泉比較細，地下的溫泉環境及大細比樓上的溫泉好得多，酒店對面有間24小時的便利店連食堂，但味道一般。有大量車位，自駕幾分鐘車程有其他食店。
Stayed 2 nights in Jan 2020
Response from 支配人 on 17 Feb 2020
ご利用有難うございます。 またのご利用をお待ちしております。

6/10 Okay

MAKIKO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの案内が悪く、何を聞いてもあとからの連絡でイライラした
Stayed 1 night in Jan 2020
Response from 支配人 on 23 Jan 2020
この度はご利用いただき感謝申し上げます。 また、ご意見をいただきましたこと社員一同共有し改善してまいります。またのご利用をお待ち申し上げます。

8/10 Good

みっとん, 福岡県

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
チェックイン時、寝てる子供を抱っこし 待っているのにこちらから話しかけるまで 何も無く。早口で淡々とした説明に頭には何も入ってこず。 焼肉都でご飯を食べさせて頂きましたが 愛想悪すぎてびっくりしました。 部屋からの景色は良く清潔さもあり 十分に過ごせました。 プールには子供達も大喜びでした！ 朝食バイキングのスタッフの方々の 気遣いは素晴らしいなと思いました。
Stayed 1 night in Dec 2019
Response from 支配人 on 23 Jan 2020
この度はご利用いただき感謝申し上げます。 ご意見を社員一同共有し今後の改善に努めてまいります。またのご利用をお待ち申し上げます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビュッフェが品数も多くて、ドラマとても美味しかった！
Stayed 1 night in Nov 2019
Response from 支配人 on 29 Nov 2019
ご利用ありがとうございます。 次回も素敵なご滞在ができますよう努めてまいります。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
スパ施設ですがもう少し清潔にしていただけたら嬉しかったです
Stayed 1 night in Nov 2019
Response from 支配人 on 29 Nov 2019
ご意見ありがとうございます。 注意して清掃します。

6/10 Okay

Aruczo, 東京

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
朝食付き宿泊プランで宿泊。 温泉、露天風呂付きでえらびましたが、お風呂施設が古く、大浴場以外は狭くガッカリでした。 一方、朝食は地元料理が並び美味しく満足しました。
Stayed 1 night in Nov 2019
Response from 支配人 on 25 Nov 2019
ご利用ありがとうございます。 また、貴重なご意見参考にさせていただきます。

10/10 Excellent

makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
☆
ドライヤーがダイソンな事にびっくりしました！ 朝食も美味しく 帰りにはプレゼントまで いただいてとても 満足でした！！ ただ、営業時間がまだ45分あったのに ホテル内の居酒屋にいくと 嫌な顔をされたのは 少し嫌でした。でも味は美味しかったです！
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
附近只有3間餐廳，極不方便，建議先到阿蘇站前便利店購買乾糧再入住。
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
如有免費穿梭巴士往來阿蘇駅就100分。晚餐的牛扒，天婦羅及魚生超晒班，温泉稍舊。
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

bell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
対応の良さ
　従業員の方がバスの時間やお風呂の場所等、笑顔で事細かに教えてくれました。お風呂も沢山あり堪能出来ました。元旦の朝ご飯でご当地雑煮が嬉しかったです。また来たいと思います。

8/10 Good

Astrid, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel vlakbij Mount Aso
Comfortabel hotel met een goed yakiniku restaurant, vriendelijk personeel en een hele leuke 'fusion' kamer: een deel Westers en een deel Japans. Prettige onsen ook.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
窩心之選
房內有咖啡機可以沖咖啡，而且退房時還有小禮物，真窩心。
Stayed 1 night in Nov 2017

4/10 Poor

JAEHOON

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
두번은 힘들다
직원들이 친절하였으나 객실내 담배냄새와 세면대에서 조금 악취가 났습니다. 별관 대욕정은 일부러 창을 열어 놓았는지 조금 추웠다고 합니다.
Stayed 1 night in Nov 2017