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"Great property right next to the Hammersmith tube station, which made travel into city center of London super easy. The check-in was a bit confusing because they had a ground floor that was the main entrance and then the 1st floor where you check-in but could also access a couple of different ways. We took public transportation to the hotel from Heathrow so walked to the hotel from the tube station and couldn't find the ground floor entrance from the exit we took out of the tube station that first day. We figured out the layout pretty quickly though. The rooms were clean and updated and the restaurant was solid. We opted to have cleaning service every other day, in which they gave us some drink vouchers as compensation for being more environmentally conscious. The only complaint was that the elevators were always crowded so we opted to take the stairs nearly every time because it was hard to catch an empty one. "

"Overall we had a very good experience here. Our room was clean, quiet and a generous size. Check in was quick, the buffet breakfast was good and the staff were friendly. "

"The room was comfortable and spacious, beds were incredibly comfortable but was lacking some basic amenities like water glasses and a proper outlet in the bathroom. Runway view was worth the upgraded cost!"

"I stayed here last week. The room last week was excellent. This week - the shower was extremely poor, a trickle of water. The room was not as clean as it should have been. There were stains on the carpet. Very disappointed this time."

"Everything was ok, they meet the minimum standards, few minutes by bus 423 from T5"

"Breakfast was great. Staff was excellent, courteous and friendly. Room could of had a mini fridge and a bigger table. Bar was good. Easy access from airport to hotel. Had a great time visiting London and its surroundings. Love to stay at holiday inns. Thank you. "

"Spacious comfortable rooms, nice variety at breakfast and wonderful staff!"

"Terrible hotel Locker in our rooms not working Food was terrible"

"The WiFi worked well, all the staff were very pleasant and helpful. "