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Reviews of Hôtel du Pont d'Ascain

2 out of 5
Hôtel du Pont d'Ascain
Route Departementale 918, Ascain, Pyrenees-Atlantiques

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 159 reviews" "
Rating 8 - Good. 67 out of 159 reviews" "
Rating 6 - Okay. 23 out of 159 reviews" "
Rating 4 - Poor. 17 out of 159 reviews" "
Rating 2 - Terrible. 6 out of 159 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Restaurant was an added bonus, local village lovely, great stop between France and southern Spain.
Stayed 1 night in Mar 2024
Response from La réception on 3 Apr 2024
Bonjour Maria , Merci beaucoup pour ce commentaire , effectivement nous avons pas encore le restaurant .Il est en travaux et dans nos projets d'ouverture prochainement.

10/10 Excellent

GABRIELLE

Comfortable bed and nice room. Excellent receptionist. But no bar or restaurant and the exterior of this beautiful property is very run down.
Stayed 1 night in Aug 2023

6/10 Okay

David

Stayed 1 night in Jul 2023

6/10 Okay

Alberto

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast was very bad, the fruits were green or battered. They only had a few slices of cheese and ham.
Stayed 2 nights in Jul 2023
Response from Hôtel du pont on 20 Jul 2023
Bonjour, C'est bien la première fois que nous recevons un commentaire mauvais concernant notre petit déjeuner... Cordialement, La réception

4/10 Poor

John

Disliked: Staff & service, room comfort
Disappointed
Picked hotel as it looked idyllic in fact it is on a very busy road junction had paid extra for comfort room which was tiny,bed very hard bed linen not hotel quality.Curtains had mould stains on back,shower gel empty.Having driven for 6 hours no bar or restaurant no facilities to make a hot drink had to walk 10 minutes into village to have an expensive meal.The whole place seemed run down and uncared for
Stayed 1 night in Jul 2023
Response from Réception on 19 Jul 2023
Good morning,Please inquire about the hotel before making any reservations. Our Bar and restaurant is currently closed since COVID. Our furniture, linen comes directly from a hotel supplier! Our beds and mattresses are normally for 4**** hotels. We are a 2** hotel and not a 5*****. The center of the village is a 5 - 10 minute walk away with several very good restaurants. The cost of living to increase here in France, which can explain a high price. Welcome in France.Regarding the shower gel, we have checked and it works. Our curtains unfortunately have some small stains indeed and will be changed as soon as possible.Cordially,The reception

4/10 Poor

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad drainage smell
Unfortunately I would have liked to say I liked this hotel however reception was hardly open and even though there is a restaurant no drink were available to buy . Our room was very small but clean , however the bathroom smelt so bad it obviously had a drainage issue and was unbearable , but due to reception always being closed no one to tell about it. Left early due to smell and won’t be returning.
Stayed 1 night in Apr 2023
Response from La réception on 1 May 2023
Good morning,We take note of your comment. We haven't been doing a restaurant for 2 years now. The reception is open from 9 a.m. to 7 p.m. In the rooms a number is available in case of problem.The reception

8/10 Good

MICHEL

Stayed 2 nights in Jan 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair priced hotel
Nice, simple little hotel in a cute small town.
Stayed 1 night in Oct 2022
Response from La réception on 22 Oct 2022
Bonjour,Merci pour votre note et votre commentaire. Au plaisir de vous revoir dans notre établissement.Cordialement,

10/10 Excellent

Jodey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair walk to restaurants and shopping. Hotel seems to only have one room with 2 twin beds. That room faces front with substantial traffic noise and is a very small room.
Stayed 1 night in Aug 2022
Response from La réception on 31 Aug 2022
Hello,Thank you for your rating and your comment.We are in the middle of the summer season and this means a lot more traffic than usual, we are aware of it.Cordially,

8/10 Good

Jodey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a walk to shopping, dining and bus. Loud traffic noise from the street. Room small, crowded but functional. Comfortable bed.
Stayed 1 night in Aug 2022
Response from La réception on 28 Aug 2022
Hello,Thank you for your rating and your comment. The hotel is located on the side of the road and in the middle of summer it is true that there is a lot of traffic so a little more noise during the day.Cordially,The reception.

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities, room comfort
Ok but…..
Hotel very poor although clean. No English spoken, no facilities such as a bar etc. rooms very hot and dated.
Stayed 1 night in Jul 2022
Response from La réception on 6 Aug 2022
Hello, We take note of your message. It's a shame to hide behind a screen........ The reception.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Christopher, leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stopover
good, lovely position

10/10 Excellent

Jennifer Gilbert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé Petit déjeuner il y a tout ce qu’il faut Personnel agréable Tout était très bien
Stayed 2 nights in Apr 2024
Response from Hôtel du pont on 28 Apr 2024
Chère Jennifer,Nous vous remercions pour votre très agréable commentaire et espérons vous recevoir à nouveau lors de votre prochain passage dans notre belle région.C'est toujours un immense plaisir que de faire plaisir.En attendant votre prochaine venue, nous vous souhaitons le meilleur.La Direction

2/10 Terrible

Jon

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cortinas llenas de moho, baño lleno de moho... olor a humedas, habitacion ascain numero 11
Stayed 1 night in Mar 2024
Response from La réception on 16 Mar 2024
Bonjour , Navrée de votre soucis dans la chambre 11 , vous auriez du nous en parler pour pouvoir faire quelque chose sur le moment .Cordialement

6/10 Okay

Martine

Business traveller
Liked: Cleanliness, room comfort
Séjour Ascain
Séjour convenable. L'hôtel est calme car j'avais une chambre côté ruisseau. À voir pour les chambres côté rue bien que la circulation ne soit dense qu'aux heures de pointe. La chambre était propre. Seul bémol il n'y a pas de restaurant à l'hôtel contrairement à ce qu'il est mentionné sur le site et ce depuis l'après covid. Ce serait bien de le corriger.
Stayed 1 night in Jan 2024
Response from La réception on 29 Jan 2024
Merci beaucoup d'avoir pris le temps de mettre un commentaire , effectivement notre restaurant est en travaux il est signalé sur notre site à la fin de la première pages.

10/10 Excellent

Ine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Prima bed en heerlijke douche. Alle electriciteit in orde. Redelijk ontbijt. Goede prijs- kwaliteit verhouding.
Stayed 1 night in Jan 2024

8/10 Good

monique

Liked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Sean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Arrivée tardive, nous avons tout de même pu avoir accès à l’hôtel et notre chambre. La chambre ainsi que l’hôtel étaient assez propre. Attention à l’humidité dans la salle de bain cependant. Petit dej rapport qualité prix top Jolie vue et personnel agréable.
Stayed 1 night in Dec 2023

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien.Solo una noche de paso.
Stayed 1 night in Dec 2023

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Solenn

Travelled with family
Liked: Staff & service
Mitigé
Réservation pour deux lits jumeaux Au final un lit double Le réceptionniste s’est plié en quatre pour réparer l’erreur mais impossible Salle de bain moyennement propre et qui aurait besoin de réparations diverses Enfin, des personnes sont arrivées tard dans la nuit en faisait énormément de bruit Nuit très mitigée du coup
Stayed 1 night in Dec 2023

6/10 Okay

rémi

Liked: Cleanliness, property conditions & facilities, room comfort
Un hôtel en rénovation certes... Mais !
L'hôtel en cours de rénovation, ce qui peut expliquer quelques dysfonctionnements... Mais : - un petit déjeuner à 8€ avec AUCUN produit fait maison, c'est pas normal - une politique de protection de l'environnement qui incite à ne pas faire laver les serviettes tous les jours, c'est bien ! mais les voir laver tous les jours malgré le fait d'avoir respecté la consigne... c'est dommage ! - les balcons à l'arrière offrent une vue superbe sur la Rhune... mais aussi sur le jardin en cours de rénovation Le seul point positif : la literie d'excellente qualité !
Stayed 3 nights in Dec 2023

10/10 Excellent

Marie Françoise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

IDOIA ZAMORA

Stayed 1 night in Nov 2023

8/10 Good

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Nov 2023

10/10 Excellent

Nalinie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel du Pont - Ascain
Excellent accueil. La chambre et la salle de bains étaient très propres. Prix compétitifs. Parking extérieur vaste et facile d’accès.
Stayed 1 night in Nov 2023

10/10 Excellent

Sébastien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deux nuits dans une grande chambre avec balcon au calme avec vue sur la rivière Le prix est parfait... On reviendra souvent...Merci
Stayed 2 nights in Nov 2023

8/10 Good

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Bon hôtel. Personnel à l'écoute et serviable
Stayed 1 night in Nov 2023

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Parfait pour une étape. Propre et literie idéal. Grand parking et accueil au top
Stayed 1 night in Oct 2023

6/10 Okay

GULTEKIN

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

LASSARADE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Stayed 1 night in Oct 2023

10/10 Excellent

Cor

Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c'est un hôtel bon rapport qualité prix; les chambres sur rue ne sont pas grandes mais elles sont propres. le petit déjeuner est excellent. hôtel à recommander
Stayed 4 nights in Oct 2023

2/10 Terrible

annie

Stayed 2 nights in Sep 2023

8/10 Good

Adeline

Stayed 1 night in Sep 2023

4/10 Poor

CARINE

Disliked: Cleanliness, staff & service, property conditions & facilities
Pas satisfaite de la nuit
Hôtel situé à côté d’une grande avenue. Déçu par la chambre. Salle de bain ultra petite. Propreté moyenne Chambres ne sont pas insonorisées à minuit un client utilisait le sèche cheveux ….
Stayed 1 night in Sep 2023

8/10 Good

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Fabien

Stayed 1 night in Sep 2023

8/10 Good

Ander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Pascal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inadmissible
Chambre minuscule,rideaux moisis,salle d’eau minuscule et moisis pas de VMC plafond moisis porte coupe feu bloquée ouverte ,une odeur de naphtaline dans la chambre en permanence ,cette chambre numéro 19 ne devrait pas être sur le site d’hôtel point com.
Stayed 1 night in Sep 2023

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très propre et la chambre est bien équipée
Stayed 1 night in Sep 2023

8/10 Good

Laurence

Stayed 1 night in Sep 2023

6/10 Okay

Jean louis

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023

8/10 Good

denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ras
Stayed 1 night in Sep 2023

6/10 Okay

Gilles

Liked: Room comfort
Surfacturré
Stayed 2 nights in Sep 2023

6/10 Okay

besson

Liked: Cleanliness, room comfort
jardin
jardin tres mal entretenue
Stayed 3 nights in Sep 2023

8/10 Good

jean paul

Stayed 1 night in Sep 2023

10/10 Excellent

catherine

Stayed 1 night in Sep 2023