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Reviews of Hotel Portal Del Norte Armenia

3 out of 5
Hotel Portal Del Norte Armenia
CARRERA 14 # 19A NORTE 36, Armenia, QUINDIO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 61 reviews" "
Rating 8 - Good. 14 out of 61 reviews" "
Rating 6 - Okay. 1 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, all you need within walking distance: ATMs, food, shopping, liquor stores, coffee shops, convenience stores, public transportation, drugstores, etc. Easy access to the main destinations in this amazing coffee-growing region. Great authentic colombian breakfast to enjoy every morning! Excellent service and very nice staff :) Gracias !!
Stayed 2 nights in Mar 2024

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location, hotel it self it’s nice, it will get a 5 star review but, it doesn’t have a AC on the rooms.. two thumbs down.. front desk staff said to me that because the weather is so nice they don’t have it.. sorry I disagree with that. Breakfast AWESOME.. scrambled eggs two thumbs up big time!! Overall great experience!!
Stayed 5 nights in Dec 2023

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location in a commercial area with plenty of food choices. The hotel is clean and the staff very helpful and kind. The room has a good size and a nice balcony. The included breakfast was good. On the not so good size… the room was noisy because the street in front of the main avenue. The hot water was not really hot. It was just not cold. The mattress was a little hard. Overall, it was a good hotel. Just remember to bring earplugs.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shadreck

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a happy with my stay except the internet issues. Breakfast was amazing and bed was comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Portal del Norte on 27 Oct 2023
Mr. Shadreck, it is always a pleasure to have you in our establishment. We hope on your next visit to have the pleasure of helping you with the internet. It rarely has errors but we have a plan B to solve it.Good day.

10/10 Excellent

Angelina Daniela

Stayed 5 nights in Sep 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a nice hotel, great people, Alejandro at the front desk is great, friendly and eager to help. Breakfast was great and you can choose what you want from a menu, it was delicious.
Stayed 3 nights in Sep 2023
Response from Hotel Portal del Norte on 8 Sept 2023
Miss Gina, it is a pleasure for us to serve you and have you at the Hotel. Thank you very much for choosing us and Alejandro and our work team are always ready for your comfort.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio!! El personal es absolutamente amable y pendiente de las necesidades de los huéspedes.
Stayed 1 night in Aug 2023

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value option! Staff super nice, friendly and ready to serve with a positive attitude. It is SUPER convenient to use their transportation service to be picked up/drop off at the airport, and also, to go around visiting the region. I don't usually carry cash so they added all those services into my hotel account and I paid with CC at the end. An option to consider depending on what you are looking for. I went with my family (wife and two kids). There's a mall almost in front and several options to eat.
Stayed 2 nights in Jul 2023
Response from Hotel Portal del Norte on 1 Aug 2023
Mr Carlos, we are glad that you had a wonderful time during your stay in our establishment. We want to sincerely thank you for choosing to stay with us and allowing us to be a part of your experience.Our team went above and beyond to make sure you felt comfortable and well cared for during your visit. We greatly value your comments and opinions, as they help us to continually improve our services and provide an even better experience for future guests.We are glad to know that you enjoyed our facilities and services. Your satisfaction is our maximum reward and motivation to continue providing an excellent service.It will always be a pleasure to have you in our establishment.

10/10 Excellent

Alejandro José

Stayed 4 nights in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very simple property with a unique amenity: Free breakfast with room service delivery! Simple rooms, decent wifi. Hotel set us up with a driver to explore areas: have all the fees discussed beforehand and if changes happen. Otherwise, happy with the services provided!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 2 nights in Jun 2022

10/10 Excellent

Juan David

Stayed 6 nights in Jun 2022

10/10 Excellent

Jose Aquilino

Stayed 3 nights in Apr 2022

10/10 Excellent

CARLOS

Stayed 1 night in Apr 2022

8/10 Good

Johan

Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Great service. No issues whatsoever. Fully recommended.
Stayed 4 nights in Jul 2021

10/10 Excellent

Cory

Stayed 5 nights in Jul 2021

8/10 Good

SANTIAGO

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could hear everything happening in the rooms around me - noisy
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place
The hotel was Beyond clean and nice. The room spacious and also clean. The night and morning personal were amazing. Will be back.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I was sick and the management and staff went beyond their duties to take care of my medical needs.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Good Price
Love it
Stayed 2 nights in Oct 2018
Response from Hotel Portal Del Norte on 11 Oct 2018
Thanks Mr Kenneth, we are happy beacaus we have attended you, we always will be proud of receive you in our hotel. You always are welcome.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel i am recommend like place good services
Stayed 1 night in Jun 2018
Response from Alexandra on 11 Jul 2018
Agradecemos su apreciación, esperamos su pronto regreso. Hacemos todo lo posible por brindar la mejor atención y trabajamos cada día para mejorar nuestro servicio.

10/10 Excellent

Jeszer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy atentos en el servicio, la habitación muy cómoda y el lugar central
Stayed 1 night in Jan 2024

10/10 Excellent

CAROLINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel con calor de hogar
muy bien excelente servicio Alejandro en recepcion excelente
Stayed 2 nights in Oct 2023

10/10 Excellent

MAURICIO

Stayed 1 night in Oct 2023

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Excelente hotel, especialmente por por el trato cálido de su personal asi como por su diligencia para atender llas necesidades del huesped.
Stayed 5 nights in Jul 2023

10/10 Excellent

Corporación

Stayed 4 nights in May 2023

10/10 Excellent

Monica

Stayed 1 night in Apr 2023

10/10 Excellent

Andrés

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación
Excelente ubicación! Muy cerca del centro comercial Portal del Quindío, Parque de la Vida y otras atracciones. La zona es segura y cercana a restaurantes, heladerías y cafeterías.
Stayed 1 night in Feb 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Blanca

Stayed 1 night in Oct 2022

8/10 Good

Kamel

Stayed 1 night in Jul 2022

10/10 Excellent

Norma

Stayed 1 night in Apr 2022
Response from Hotel Portal del Norte on 17 Apr 2022
Gracias por su comentario señora Norma, la esperamos nuevamente para atenderla con gusto

2/10 Terrible

GUILLERMO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy malo, llegamos y no nos guardaron la habitación, estoy viajando con dos personas mayores de 80 años y a las 8:30pm tuvimos que buscar alojamiento
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Carlos Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amabilidad y calidez
La atenciónse sintió personalizada. Son muy amables y ofrecen bebidas como tinto y aromática. Habitaciones cómodas y el desayuno tenía buenas opciones.
Stayed 4 nights in Nov 2019
Response from Alexandra on 13 Dec 2019
Muchas gracias por su comentario señora Amparo, la esperamos nuevamente en nuestro Hotel para tener el gusto de atenderla y hacerla sentir como en casa. Saludos de todo el personal

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUEN SERVICIO Y BUENA UBICACION
El hotel se encuentra en una zona donde se puede acceder a diferentes servicios como centro comercial, restaurantes, supermercados, etc. El servicio en el hotel es muy bueno y muy buen desayuno. La relación costo beneficio es perfecta
Stayed 1 night in Nov 2019

10/10 Excellent

Nazabel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generosos
La calidad, amabilidad y generosidad, son de destacar en tan bonito hotel el desayuno es maravilloso, la habitación impecable y a pesar de que no tuvieron servicio del acueducto durante unas horas, nunca se noto. Todos los funcionarios muy queridos
Stayed 2 nights in Oct 2019

8/10 Good

Rubén I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!
Excelente hotel! Todo lo necesario para un viaje de negocios y en una excelente ubicacion!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Masno menos.
Hotel pequeño operado por sus dueños. Buen servicio aunque sin mucho que ofrecer. Habitaciones ruidosas sin aire acondicionado.
Stayed 1 night in Sep 2019
Response from antenor on 17 Sept 2019
Lamentamos su inconformidad. Ofrecemos solamente amabilidad, finas atenciones, disponibilidad permanente a los requerimientos del huésped, además de lo que se anuncia. Lo invitamos a que vuelva y seguro nos conocerá mejor. Hay ocasiones en que la Avenida tiene mucho tránsito y la verdad se puede escuchar ruido. Le sugerimos habitación interna sin terraza. infinitas gracias