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Reviews of Premiere Classe Dunkerque Est - Armbouts Cappel

Premiere Classe Dunkerque Est - Armbouts Cappel
Le Lac - Sortie Armbouts Cappel - Le, Armbouts-Cappel, Nord

Reviews

6.0
Rating 10 - Excellent. 74 out of 746 reviews" "
Rating 8 - Good. 189 out of 746 reviews" "
Rating 6 - Okay. 233 out of 746 reviews" "
Rating 4 - Poor. 129 out of 746 reviews" "
Rating 2 - Terrible. 121 out of 746 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a night on the way to Germany and a night before the ferry on my return. I had the aam disgusting room on my return. I reviewed it at the time. But this time, it was worse! The heating was broken. I told the male receptionist about the heating and asked for a second bed cover. He just shrugged...'pah!' And almost threw the cover towards me. Also, I am pretty sure that the pillow cases had not been changed. DISGUSTING! EXPEDIA You should be ashamed about listing such a terrible place. I will be contacting you for a full refund for both of my stays. In short, TERRIBLE, AWFUL place and NOT worth the price.
Stayed 1 night in May 2024

4/10 Poor

Paul

Disliked: Cleanliness, amenities
I enjoyed the breakfast but otherwise.... This hotel needs a complete makeover. If the other rooms are the same as the one that was allocated to me it should he closed down until it is massively improved or better still demolished and a new Hotel built in its place. The room was dirty and quite simply worn out. The toilet seat was broken, the toilet and sink were filthy, the shower tap was broken, there was broken wordwork around the door, damp in the walls causing the wallpaper to peel, damp stains on the ceiling. The pillows felt like they were made from cotton wool balls. Simply the worst room that I have ever slept in.
Stayed 1 night in May 2024

2/10 Terrible

Gwendoline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay there again
Stayed 2 nights in Apr 2024

4/10 Poor

Lquman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Paige

Stayed 2 nights in Jan 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La réception. on 16 Jan 2024
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Alexander

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I knew we were in for something pretty poor considering how little we paid, so my expectations were very low in the first place. It was a one night stopover, and we were simply looking for somewhere to get our heads down for the night and move on. Good lord, this place surprised us - in the worst way possible! The inside of the room smelled overwhelmingly of cigarette smoke, the rest of the hotel smelled of weed. The metal door to our prison cell/room was peppered with what looked like pellet marks. There was exposed electrics on the radiator, there were bugs in the room, and a very suspicious looking white stain on the bedsheets. To add to the atmosphere, there were some quite obvious "dodgy" dealings going on from a nearby room, and I think the communal balcony/walkway looked more like a toilet than the toilet did. Needless to say, we gave our key back and got a last-minute booking elsewhere. On the plus side, the lady on reception was friendly... but didn't seem particularly surprised to get the key back!

2/10 Terrible

Vicky

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very run down mold on walls no toilet seat dirty bedding we didnt even stay had to rebook another hotel
Stayed 1 night in Nov 2023
Response from La réception. on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

6/10 Okay

Edward

Liked: Cleanliness, staff & service
No toilet seat no hot water to shave no hot water
Stayed 2 nights in Nov 2023
Response from La réception. on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Liliya

Stayed 2 nights in Oct 2023
Response from La réception. on 6 Nov 2023
Nous vous remercions pour votre partage concernant votre séjour.Nous sommes ravis que vous ayez appréciée votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

8/10 Good

murray

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from La réception. on 6 Nov 2023
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, nos salutations distinguées.

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
cheap and cheerful,easy to get to,first exit off the A25 to lille,about half hour of so from the train. not much there really but there are friturs (chip shops) pizza and kebab shops a short drive away. breakfast included,nowt special just normal.
Stayed 1 night in Sep 2023
Response from La réception. on 4 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Briege

Liked: Staff & service
Disliked: Cleanliness, room comfort
No hot water
Stayed 1 night in Aug 2023
Response from La réception. on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Andrew

Stayed 1 night in Aug 2023
Response from La réception. on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST STAY EVER!
The hotel was dirty and in a very poor state of repair. There were many rats in the car park and the doors and lights did not work properly. The photos on your website were in no way representative of the place we stayed and there were absolutely no facilities on site. I would NEVER recommend this hotel or stay here again in the future!
Stayed 1 night in Aug 2023
Response from La réception. on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Roger

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thiis hotel is filthy. We changed room.s twice before we found one clean enough to sleep in. Water leakin bathroom. RATS running around in the carpark. Rooms smeled of cigarettes. Rooms very small. This place should be condemned!!
Stayed 2 nights in Aug 2023
Response from La réception. on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Nicola

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understand it’s a budget hotel but…..
I think it’s important that people don’t think the pictures that this hotel has advertised are realistic. They must have been taken when this hotel was first built. I have included many photos (it won’t let me upload them all) but I forgot to get any of the many rats running around the car park - yes the rats didn’t affect us but to see that many running around was a little disturbing. Although I understand the price I paid for this hotel and I certainly wasn’t expecting the Ritz, the rooms are disgusting. Mould on the ceiling, paint on the duvet cover, light fittings, switches and soap dispensers hanging off, I hate to think what might have been on the walls. It looked like the door had been smashed open, you could actually see day light when the door was closed. We were actually concerned about our safety and barely slept as a result. Seeing several people just sitting in their cars for long periods and then just leaving made us a little nervous. As an English equivalent I was expecting a Travelodge standard but this is miles away from that. This hotel needs some serious work done to it, money invested and some painting done!!
Stayed 1 night in Aug 2023
Response from La réception. on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from La réception. on 4 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from La réception. on 15 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Jowita

Travelled with family and small children
Liked: Cleanliness, staff & service
Value for money
Stayed 1 night in Jul 2023
Response from La réception. on 2 Aug 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Nicholas

works as a budget hotel with links to road network
this is a budget hotel with a useful nature park just across the road.does what it says on the box
the lake and walks
Stayed 5 nights in Jun 2023
Response from La réception. on 2 Aug 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Campanile restaurant was closed so drove to Dunkirk for a meal--cheap hotel I have used several times before and will again
Stayed 1 night in Jul 2023
Response from La réception. on 2 Aug 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 star but for the money what do you expect! Stayed there before and will again
Stayed 1 night in Jun 2023
Response from La réception. on 2 Aug 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Many thanks.Veuillez agréer, Monsieur, nos salutations distinguées.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were booked for 3 nights here and had to leave after the first as i was so bad. Luckily, expedia came to the rescue. Was SO SO noisy. We didnt sleep. Very uncomfortable beds. We were in pain the next day. The one pillow you got seemed to just be filled with cotton balls. Not safe. Doors wouldnt close properly and not clean
Stayed 3 nights in Jun 2023
Response from La réception. on 2 Aug 2023
Madame,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, nos salutations distinguées.

8/10 Good

Dariusz

Travelled with family
Liked: Cleanliness, staff & service, room comfort
All you need for one night stay
Stayed 1 night in Jun 2023
Response from La réception. on 2 Aug 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

Martin

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dated room. In need of renovation. Information on door was out of date as it shows breakfast being €5 when it has been increased to €6.20. Shower was very cramped.
Stayed 1 night in May 2023

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities
Oh dear
I am disappointed that I have to stay here again in a couple of weeks, I'm on a non-refundable booking. The room was beyond basic & I don't appreciate the old spider web on the corner. The room was cold & I had to fight the heater to get it it work, thank goodness it was only for an overnight. Surprisingly the bed was comfortable & thankfully clean but the pillows hardly merited the name. Have to wonder if anything has been updated sine it was built. Having said that the staff were friendly & helpful
Stayed 1 night in May 2023

6/10 Okay

Stephen

Stayed 1 night in Apr 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look forward to our next visit!
We spent 7 nights here, very nice, very quiet, lovely, friendly staff. It's a cheap and cheerful way of having a holiday in France! Not even comparable to the TERRIBLE Premier Classe in Saint Pol Sur Mer which we wouldn't stay in again if it was free!
Stayed 7 nights in Apr 2023

2/10 Terrible

Jordan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

kim

Stayed 1 night in Feb 2023
Response from La réception. on 21 Feb 2023
Bonjour,Nous vous remercions d'avoir pris le temps de noter votre séjour sur notre établissement.Merci et au plaisir de vous recevoir!

8/10 Good

Ali riza

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean as were sheets, pillows not so. Bottom of toilet bowl needed a thorough clean. Outside light not working so difficult to see how to open door. Second lock on inside not working.
Stayed 1 night in Dec 2022
Response from Cyril. on 26 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Michael

Stayed 1 night in Dec 2022
Response from Cyril. on 14 Dec 2022
Bonjour,Merci d'avoir pris le temps de noter notre établissement.Nous sommes ravis que vous ayez passer un agréable séjour chez nous et nous serons heureux de vous accueillir à nouveau.A bientôt!

10/10 Excellent

Michael

Stayed 1 night in Nov 2022
Response from Cyril. on 14 Dec 2022
Bonjour,Je vous remercie d'avoir pris le temps de noter notre établissement.Je constate que vous avez passé un agréable séjour parmi nous.Au plaisir de vous revoir rapidement!Cordialement.

4/10 Poor

MICHAEL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

K

Stayed 1 night in Aug 2022

4/10 Poor

Beatrix, Stirling

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Neil

Liked: Cleanliness
Disliked: Property conditions & facilities
Very basic, but ok if traveling on your own for one night.
Stayed 1 night in May 2022

2/10 Terrible

Graham

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and filthy
The room had stains on the bed cover, on the walls, the light switch was hanging off the wall, the bed smelled of urine. There was a couple screaming at each other in the room next door, no-one addressing it. Just awful! I want expecting posh, but I was expecting habitable! Disgusting place! Wouldn’t be allowed to remain open in uk. Grim
Stayed 1 night in May 2022

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient stopover
This was convenient (close to the ferry port, with easy parking, you seem to be able to arrive at any time of night) and cost-effective. The guy at reception was friendly. However, for a hotel which is close enough to a Travelodge or a Premier Inn in price, expect a much lower standard. We had cigarette burns on the quilts and a bathroom door which would not stay closed, let alone lock. The beds are nowhere near Premier Inn or Travelodge standard, and there was no kettle or facility for making your own drinks. The cleanliness itself didn't seem too bad, but the room and en-suite have seen better days, with broken bits and stains, and it smelled of cigarette smoke. I would definitely prefer this to a Formule 1, the main difference being that the toilets and showers are shared in a Formule 1. I would stay again as there is not a lot of competition unless you pay a lot more money.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022
Response from La réception on 8 Apr 2022
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Paul

Stayed 1 night in Mar 2022
Response from La réception on 8 Apr 2022
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Peter

Liked: Cleanliness, room comfort
Nothing but a sheet on the bed, we had to ask for a blanket - also for a second towel. The WC was not evacuating properly. We reported this, but it was not rectified during our visit.
Stayed 1 night in Dec 2021
Response from Julien on 28 Dec 2021
Hello, Thank you for taking the time to leave us a comment. this is an area of ​​improvement for our teams. cordially Julian Deputy

6/10 Okay

Yihenew Misasew

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from Julien on 28 Sept 2021
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un commentaire qui est pour nous une source d'amélioration constante. A bientôt chez 1er classe pour une nouvelle expérience. Cordialement

8/10 Good

mauro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
Great service at the reception
Stayed 1 night in Aug 2021
Response from Julien on 28 Sept 2021
Hello, We are delighted to have been able to meet your expectations. Hope to see you soon at 1st class. Regards

10/10 Excellent

ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
premiere hotel dunkerque
clean and tidy with a comfortable bed,a big enough room for a single night,check in was good and friendly and the price was very good.
Stayed 1 night in Oct 2020

8/10 Good

Lucian

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very efficient staff quick and painless check in, local taxes to pay which were negligible, the room was very basic but for a budget hotel didn’t expect anything more, however the accommodation was in disrepair and required some updating.
Stayed 1 night in Oct 2019
Response from Eric on 17 Oct 2019
Bonjour, Nous vous remercions pour votre commentaire sur notre établissement et sommes ravis de constater que vote séjour fut des plus agréable