"Lovely stay overall at a beautiful hotel in a great location. Our room was very clean and spacious with great amenities, and a turn-down service. The bar was a real highlight with live music, delicious cosmopolitans, great service and a lovely atmosphere.
Unfortunately, roadworks outside hit a pipe during our stay, which affected the water supply. This meant we couldn’t shower on the last day, and by the following morning the water had run out completely so the toilet would not flush either. I appreciate this was outside of the hotel’s control, but it did impact what was otherwise a relaxing stay.
Bottled water was available, although we had to request extra rather than it being offered proactively. We did receive 15% off the bill as a goodwill gesture, which was appreciated, though only after I raised it.
Not the hotel’s fault, but it did spoil an otherwise lovely stay, hence the reduction from five stars to four."
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