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Reviews of Hotel La Galeria

3 out of 5
Hotel La Galeria
7ma calle poniente # 43, Antigua Guatemala, Sacatepequez

Reviews

9.4

Exceptional

Rating 10 - Excellent. 126 out of 174 reviews" "
Rating 8 - Good. 41 out of 174 reviews" "
Rating 6 - Okay. 5 out of 174 reviews" "
Rating 4 - Poor. 1 out of 174 reviews" "
Rating 2 - Terrible. 1 out of 174 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents had a great stay at the hotel close to everything great staff very helpfull always in communication would stay here again
Stayed 3 nights in May 2024

10/10 Excellent

Laxmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights, rooms very clean and the staff was very friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Cute hotel, nice room, good breakfast.
Stayed 2 nights in Feb 2024
Response from Gerente on 7 Apr 2024
Thank you Mr. Douglas for taking the time to write a review for the hotel and so glad you had a good stay with us. It will be nice to have you again with us.Best regards

10/10 Excellent

Aaron and

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in the heart of Antigua
Such a lovely boutique hotel right in the heart of Antigua! The staff is so kind and helpful. They helped us book all of our transportation needs (from airport to Antigua and from Antigua to Lake Atitlan) and everyone was so friendly during our stay. The hotel is adorable and clean and beautifully decorated. Highly recommend to anyone visiting Antigua!
Stayed 3 nights in Jan 2024
Response from Gerente on 7 Apr 2024
Dear Mr Aaron, We appreciate taking the time to write a review for us, we love to hear that you had a nice stay at the hotel, if you come back we will be glad to having you with us again.Cheers.

10/10 Excellent

Pamela

Lovely little place in Antigua
Stayed 1 night in Feb 2024
Response from Manager on 7 Apr 2024
DeR Pamela Thank you for your review and happy to know your stay at the hotel was nice. Looking forward to your next visit.Regards

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Rie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was very helpful. Room was very clean and nice.
Stayed 3 nights in Jan 2024
Response from Manager on 18 Jan 2024
Dear Mr NikolaiThank you for taking the time to write a review for the hotel, so glad you had a good experience with us. if you come back to Antigua Guatemala stay with us again. Best regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerente on 18 Jan 2024
Dear Karen, We are glad you had a good stay at the hotel, looking forward to having you with us again

6/10 Okay

Clara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Short stay in Antigua
The hotel looks fairly clean,however we had a disgusting experience in our hotel room. There was a cockroach that apparently crawled into the cup that I left on the cupboard & also we found a centipede underneath my daughterś suitcase. The staff were nice. The beds were comfortable. Breakfast was the best part - it was delicious
Stayed 2 nights in Dec 2023
Response from Gerente on 8 Jan 2024
Dear Clara,Thank you for your feedback, We are so sorry for what happend, did you by any chance went to the volcano? because it could have come from there, I understand that any place is not exempt from those horrible creatures but we fumigate often, so we dont know where could have come from.again we are so sorry for any problem we could have coused.Sincerely

10/10 Excellent

Ryan

Liked: Amenities
Hostess at the front was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Gerente on 5 Jan 2024
Dear Mr. RyanThank you for your review, we are glad you had a good stay at the hotel. Looking forward to have you with us again.

8/10 Good

E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and comfy place. Breakfast portions were too small and the manager could be friendlier.
Stayed 2 nights in Dec 2023
Response from Gerente on 31 Dec 2023
Dear Mr E, Thank you for your review I am glad you enjoyed your stay with us.Regarding the comment about me I wish I know who you are because I don’t have any recollection of not being friendly with my guest, but if I did it, I am sorry!

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Really good stay near the city centre and amazing
Pros: - The hotel is located within the walking distance from the central park. - The breakfast was amazing - The hotel lobby and the central courtyard is beautiful. - the room is pretty and felt traditional with its decor Cons: - due to its location closer to the main street, you start hearing the vehicles and chicken bus pickup calls around 7 in the morning and those can get loud - the shower could use an upgrade. Water would seep out of the shower onto the main bathroom floor and the shower floor was dirty especially near the corners
Stayed 3 nights in Dec 2023
Response from Man on 18 Dec 2023
Dear guest, Thank you for your review, I am glad you had a good time and we are going to put more attention to details.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people. Rooms comfy & clean
Stayed 2 nights in Dec 2023
Response from Gerente on 8 Dec 2023
Dear Victoria, very glad you have a good stay at the hotel thank you for your review and looking forward to you visit next time you are in Antigua Guatemala

10/10 Excellent

Arjun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. Clean, polite and accommodating staff.
Stayed 1 night in Nov 2023
Response from Gerente on 8 Dec 2023
Dear Arjun:Thank you for your review, for us is important that our guest have a good stay at the hotel.Hoping you stay with us again. Regards

10/10 Excellent

Colin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, comfortable lodging, helpful and friendly staff! Highly recommend!
Stayed 2 nights in Apr 2023

10/10 Excellent

Heather or Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean, good location
Stayed 2 nights in Sep 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from manager on 2 Sept 2023
Dear Amy Thank you for the rating you gave us for your stay at the hotel.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place even better for the price!
Giid location and EXCELLENT staff. Very kind, welcoming and accomodating. We arrived at 2 am. Pickup from Guatemala city was easy. Check in even easier and convenient. So appreciated after a long day. Breakfast was homemade, delicious, and super fast. Location felt very safe ans secure, quiet, and super comfy bed.great pressure and hot water in shower. Only complaint is there is no AC and was a bit warm. There is a fan. I love whitenoise but it is loud if you dont. Normally cool weather in antigua but it was muggy and i like it cold.
Stayed 2 nights in Aug 2023
Response from manager on 26 Aug 2023
Dear Sandra,We appreciate taking the time to write a review about the Hotel, I'm glad you liked it, and about the weather, I agree that it has changed a lot and we apologize for the inconvenience of the warm weather in the room.

10/10 Excellent

Clifton T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff.
Stayed 2 nights in Jul 2023
Response from Manager on 26 Aug 2023
We are very pleased to know that you liked your stay with us Mr. Clifton, we hope to have you with us again.Best regards.

10/10 Excellent

Quintin

Stayed 1 night in Jun 2023
Response from manager on 21 Jul 2023
Dear Mr. Quintin, Im glad you had a good time staying with us, looking forward to your nex visit.Best regards,

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in several places in Antigua over the years, and this was one of the best. The rooms are very nice, the staff were super friendly, everything was clean, and the breakfast was excellent.
Stayed 2 nights in Jun 2023
Response from Manager on 18 Jun 2023
Dear AshleyWe are very happy to know that you enjoyed your stay with us, thank you for taking the time to write a review for the hotel, looking forward to your visit again.Regards

10/10 Excellent

Aida

Stayed 3 nights in Jun 2023
Response from gerente on 23 Jun 2023
Estimada Aida,Nos alegra de gran manera que haya pasado una buena estadía con nosotros.Los esperamos de nuevo.Saludos cordiales.

10/10 Excellent

Tyler, Moose Jaw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay here, the property was in a great location, walking distance from everything but just on the outskirts of the busiest areas. Breakfast was great and staff was very friendly.
Stayed 3 nights in Jun 2023
Response from Manager on 9 Jun 2023
Dear Mr. Tyler, We are glad you have enjoyed your stay, thanks for your review and looking forward to having you with us again.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place to stay in antigua - easy to get everywhere, super clean, very safe, kind staff and tasty breakfast. We also really valued the late check out time of 1pm.
Stayed 5 nights in May 2023
Response from Manager on 18 May 2023
Dear Mr. Joseph, Thank you for taking the time to write a review, and we are very glad you had a good stay in Antigua and with us. Looking forward to having you with us again.Best regards,

10/10 Excellent

JAVIER

Stayed 4 nights in Apr 2023
Response from Gerente on 8 May 2023
Estimado Javier gracias por tomarse el tiempo de calificarnos, nos alegra que haya pasado bien su estadía con nosotros, los esperamos de nuevo.

10/10 Excellent

Jason

Stayed 1 night in Apr 2023
Response from Gerente on 15 Apr 2023
Dear Jason we’re pleased to know you had a good time with us, Hoping you will visit us again.

10/10 Excellent

Todd

Liked: Property conditions & facilities, room comfort
It is an excellent choice!!!
Stayed 6 nights in Mar 2023
Response from Gerente on 26 Mar 2023
Thanks Mr. Todd,we’re glad you had a nice stay, looking forward to having you with us again.Regards

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Gerente on 8 May 2023
Dear George Thank you for staying with us.Best regards

8/10 Good

Corrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and lovely staff. Pillows and bed werent very comfortable and was noisey very earlt in the morning. Overall, pleasant
Stayed 1 night in Mar 2023
Response from manager on 7 Mar 2023
Dear Corrina Thank you for taking the time to wirte a review for the hotel, looking forward to having you with us and we are very glad you had a pleasent stay.best Regards

10/10 Excellent

Narra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay in Antigua and very personable and helpful staff. It is within easy walking distance to the central plaza as well as the market area. The rooms are comfortable and there are two small but comfortable patio areas for guests to use for relaxing.
Stayed 2 nights in Feb 2023
Response from manager on 7 Mar 2023
Dear Narra, we are glad you had a nice stay with us, thanks for taking the time to write about the service and your stay. Please come back soon, well be glad to having you with us again.

10/10 Excellent

Narra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good shower and coffee. Nice outdoor space. Convenient to centre of town Lot of noise from traffic in our room. Ask for room in back of hotel
Stayed 2 nights in Jan 2023
Response from Gerente on 22 Jan 2023
Dear Anna thank you for taking the time to write a review for us, looking forward to having you with us again in the future.

8/10 Good

John ANDREW

Stayed 1 night in Jan 2023
Response from Manager on 17 Feb 2023
Dear Mr. Andrew Thank you for have stayed with us at the hotelLooking forward to having you with us again. Best regardsJulia

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2022
Response from Gerente on 3 Dec 2022
Querida Mireya Nos complace que haya pasado bien su estadía en el hotel, la esperamos de nuevo y le agradezco el tiempo que se tomó para darnos su comentario. Saludos cordiales

10/10 Excellent

Darline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Julia on 31 Oct 2022
Buenos días Darline, nos alegra que su estadía con nosotros haya sido placentera.La esperamos de nuevo.Saludos

10/10 Excellent

FRANCISCO, SMYRNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in this hotel last week, after having been in other towns, we decided to end our vacation in Antigua and stay again at HOTEL LA GALERÍA, the staff is supremely professional and the rooms in excellent condition,very cozy place,with all this, the cost of the stay is very convenient, I will always highly recommend it
Stayed 1 night in Oct 2022
Response from Manager on 29 Oct 2022
Dear Francisco Hoping you have enjoyed your vacation and end your trip in Antigua Guatemala staying at La Galeria Hotel. Thank you! Regards

10/10 Excellent

FRANCISCO, SMYRNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the staff was friendly and very helpful, the hotel is very clean and the room in excellent condition. I would always return to this hotel
Stayed 2 nights in Oct 2022
Response from Manager on 29 Oct 2022
Dear FranciscoThank you for taking the time to write a review, we’re please to know you had a good stay at the hotel, looking forward to having you with us again soon

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. It was in a quiet part of Antigua but walkable distance to restaurants and bars. The only problem was that if got quite chilly at night and there was no extra blanket.
Stayed 1 night in Sep 2022
Response from Gerente on 15 Oct 2022
Dear Susan, Thank you for your review, We are glad you had a good time and we are sorry you were cold, we already took care of that inconvenience. Best regards

10/10 Excellent

Ever

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Sep 2022
Response from Manager on 15 Sept 2022
Dear Ever We are very please to know that you had a nice stay at the hotel, thank you for taking the time to post a comment for us, is highly appreciated Best regards

10/10 Excellent

Marden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Amazing Place
We had an amazing time, we stayed a week and they made our week very special. We will come back for sure.
Stayed 5 nights in Aug 2022
Response from Gerente on 17 Aug 2022
Dear Mr. and Mrs. Marden Thank you for taking the time to write a review for us, we’re glad you enjoyed your stay at the hotel, looking forward to having you with us again soon.

10/10 Excellent

George

Stayed 7 nights in Aug 2022
Response from Gerente on 14 Aug 2022
Dear George we are very happy you had a good stay looking forward to having you again with us.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Lovely stay. Beautiful hotel with a fantastic location. Very walkable but also quiet.
Stayed 2 nights in Jul 2022
Response from gerente on 5 Aug 2022
Dear Alison, Thank you much for your review and we are very pleased that you had enjoyed your stay with us, looking forward to your next visit Best Regards

10/10 Excellent

Itziar

Stayed 1 night in Jul 2022
Response from gerente on 21 Jul 2022
Dear Itziar, Nos alegramos que haya tenido buena estadía con nosotros. Lo esperamos de nuevo. Saludos

10/10 Excellent

ryan

Travelled with family
Everything was excellent
Stayed 1 night in Jul 2022
Response from gerente on 19 Jul 2022
Dear Ryan, Thank you for taking the time to write a review for us, we are glad you had a good stay. Looking forward to your next visit. Best regards.

10/10 Excellent

Taylor, Newnan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, and close to the main areas of Antigua without the horrible traffic. Also, their breakfast was perfect!
Stayed 2 nights in Jul 2022
Response from Manager on 7 Jul 2022
Dear Taylor, thank your for taking the time to write a review for us, we are glad you had a good stay. Looking forward for your next visit

8/10 Good

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Jun 2022
Response from gerente on 14 Jul 2022
Dear Dolores, We are glad you had a good stay with us and thank you for taking the time to write a review. Cheers

10/10 Excellent

pedro, Winston -Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its decor in addition to the cathedral ceiling in the room they initially gave us. The upgrade was even better !
Stayed 4 nights in Jun 2022
Response from gerente on 21 Jun 2022
Dear Pedro, We are very glad you had a good time at the hotel, thank you for taking the time to write a review for us. Best regards,