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Reviews of Crystal Centro Resort - All Inclusive

Crystal Centro Resort - All Inclusive
Kundu Mevkii, Antalya, Antalya

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 123 reviews" "
Rating 8 - Good. 44 out of 123 reviews" "
Rating 6 - Okay. 11 out of 123 reviews" "
Rating 4 - Poor. 14 out of 123 reviews" "
Rating 2 - Terrible. 15 out of 123 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

GHIDA

Disliked: Staff & service, property conditions & facilities
Response from Crystal Centro Hotel on 11 Apr 2024
Dear Ghida, First of all, we would like to thank you for choosing our hotel for your holiday and for taking the time to express your opinions about our facility.We would like to express our regret that we did not meet your expectations 100%. If all our guests convey their requests and problems to the guest relations department during their holidays, we have guest relations officers who work to make their holidays more pleasant.With our management approach that prioritizes guest satisfaction above all else, we are curious about all your positive/negative opinions.Kind regards,Serdar ÇavuşoğluGeneral Manager Crystal Centro

4/10 Poor

SHAWN

Disliked: Staff & service, property conditions & facilities
Response from Crystal Centro Hotel on 19 Jan 2024
Dear SHAWN,First of all, thank you for choosing our Crystal Centro Hotel.Our goal is to provide our guests with unforgettable experiences. We apologize for any inconveniences you encountered during your stay. Please be assured that this is not indicative of our general standards. As a hotel, we have absolutely no intention of disappointing any guest's stay. Unfortunately, we do not know the reason for your dissatisfaction since there are no details you shared with us.Please give us another chance to serve you better. We will be happy to host you in our hotel.Regards,

10/10 Excellent

Tasadiq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families great food very good Wi-Fi everywhere Some rooms need a refurb but overall excellent
Stayed 7 nights in Aug 2023
Response from Crystal Centro Hotel on 5 Sept 2023
Dear Tasadiq,Thank you for your recent visit to Crystal Centro Hotel and for taking the time to leave your feedback regarding your stay with us. We are pleased to read that you were satisfied.Thank you for mentioning by name some of our team members who provided you with excellent service. We are pleased to know that our staff performed their duties well and ensured that all your needs were met.We will of course pass on your feedback to the whole team.Sincerely yours,Serdar Çavuşoğlu General Manager

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in May 2023
Response from Crystal Centro Hotel on 28 Aug 2023
Dear Ali,As the Crystal Centro family, we are very pleased to see that you were satisfied with our hotel.Thank you for your high rating. We will be glad to welcome you again in our hotel.Crystal Centro Hotel

8/10 Good

Vimal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antalya trip crystal centro resort.
Great location! Good service.. we were a large group of 18 people. Best part was the Turkish bath the resort which was much much better then the one we had outside..Need to improve service in the area were we came to the hotel early morning 5am and had to pay full occupancy charge for previous day. We had a very late night flight and requested late checkout but the resort wanted to charge an additional fee. The guest manager was not accommodative and did not come to explain, we ended only talking to the guest services staff. Overall good experience.
Stayed 6 nights in Jun 2023
Response from Crystal Centro Hotel on 22 Jun 2023
Dear Vimal,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.Your wonderful comments about our employees will motivate them even more. Your comments are very valuable for our management, and we are also pleased that you shared your satisfaction. Please enjoy your vacation and never forget us.We will be happy to welcome you again and wish you a healthy and peaceful year.Kind regards,Serdar CavusogluGeneral managerCrystal Centro Hotel

10/10 Excellent

Doris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. A lots of things to do, good food, activities for all ages. Only the rooms were not for a 5 star hotel. They are big enough but needs to be renovated. Hotel stuff is excellent.
Stayed 7 nights in Sep 2022
Response from GM on 7 Oct 2022
Dear Doris,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.We will be happy to welcome you again and wish you a healthy and peaceful year.Best regards,Serdar CavusogluGeneral ManagerCrystal Centro

10/10 Excellent

Senad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was excellent,but the rooms.Rooms are outdated .
Stayed 6 nights in Aug 2022
Response from GM on 13 Aug 2022
Dear Senad, First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro

6/10 Okay

Americo Rojas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There is a big problen in the rooms. The air conditioner doesn't work well.i think it is too little..so.the room is always hot.the food was good,but at nights you will have a nightmare.even in the hallway was very hot.so,if you like to sleep well go to another hotel.
Stayed 7 nights in Jun 2022
Response from GM on 5 Aug 2022
Dear Noor, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

10/10 Excellent

Arafat

Stayed 2 nights in Jul 2022
Response from GM on 28 Jul 2022
Dear Arafat, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

8/10 Good

Farzad

Stayed 2 nights in Jul 2022
Response from Crystal Centro Hotel on 11 Apr 2024
Dear Farzad,First of all, we would like to thank you for staying our Crystal Centro Hotel for your holiday.Thank you very much for taking the time to write such nice and positive feedback about your experience at our Hotel.Your feedback is extremely motivating for our team and will ensure that we strive to provide the highest quality service for you and all our guests! Kind regards,Serdar ÇavuşoğluGeneral ManagerCrystal Centro

2/10 Terrible

Amir

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing rude employees old smelly rooms
Stayed 2 nights in Oct 2021
Response from GM on 5 Nov 2021
Dear Amir, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

8/10 Good

Hasab Elrasoul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from GM on 22 Oct 2021
Dear Hasab Elrasoul, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

8/10 Good

Danar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a very good service, friendly staff and multi language speakers. The building is old and needs renovation.
Stayed 4 nights in Oct 2021
Response from GM on 22 Oct 2021
Dear Danar, First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro

4/10 Poor

ABDELRAHMAN

Stayed 2 nights in Oct 2021
Response from Crystal Centro Hotel on 11 Apr 2024
Dear Abdelrahman,First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience.With our best regards,Serdar ÇavuşoğluGeneral Manager

8/10 Good

Kurmazhan

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2021
Response from Crystal Centro Hotel on 11 Apr 2024
Herr Kurmazhan,Zunächst einmal möchten wir uns dafür bedanken, dass Sie unser Haus für Ihren Urlaub gewählt haben, sich die Zeit genommen haben und unser Hotel bewertet haben.Wir sind stets bemüht, unseren geschätzten Gästen einen würdigen Service zu bieten. Es freut uns sehr zu hören, dass Ihr Urlaub angenehm war und dass Sie unsere Dienstleistungen und Einrichtungen zu schätzen wissen. Wir wünschen Ihnen ein gesundes und friedliches Jahr mit Ihrer Familie.Mit freundlichen Grüßen,Serdar ÇAVUŞOĞLUGeneral ManagerCrystal Centro

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2021
Response from GM on 13 Oct 2021
Dear Guest, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

2/10 Terrible

Seyed Navid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Crystal Centro Hotel on 11 Apr 2024
Dear Seyed Navid,First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience. With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from GM on 4 Oct 2021
Dear Nora, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place to stay In this hotel you have everything you want Pools beach best coffee and tea and entertainment all the time in addition to the amazing food I reallllyyy enjoyed my stay and I would repeat it no doubt
Stayed 5 nights in Sep 2021
Response from GM on 2 Oct 2021
Dear Lara, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

6/10 Okay

Mamadou

Travelled with family
Disliked: Cleanliness, staff & service
My stay at Crystal centro
Really the stay was good but the personnel in the morning are not welcoming those one who do the check in it’s like they have angry face not patient and also the food were terrible really the room are not cleaned properly and they even didn’t change our bed sheet for four days the night personnel instead are very good friendly and happy I really liked them and hope they were at the morning
Stayed 1 night in Sep 2021
Response from GM on 27 Sept 2021
Dear Mamadou, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

6/10 Okay

Mamadou

Travelled with family
Disliked: Cleanliness, staff & service
My stay at crystal centro antalya
The trip was good but the hotel reception is not really welcoming specially those one at the day they always have the angry face not smile always in bad mood I really was disappointed by them but the one at night they were really good welcoming with the smile and everything
Stayed 2 nights in Sep 2021
Response from GM on 27 Sept 2021
Dear Mamadou, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

8/10 Good

Sabaoun

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Rooms are old for the rest is the best hotel felt really safe good swimming good food and really a lot of opportunity
Stayed 3 nights in Sep 2021
Response from GM on 18 Sept 2021
Dear Sabaoun, First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro

6/10 Okay

Sherzad

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Just need more room cleaning and new manager
The resort facilities were very good but the rooms were very small and not as clean as a resort must be, I paid for an extra bed for my 6y daughter but barely we could manage the space in the family two bed room suit to accommodate it, the reception were not very friendly, they argued too much about my son and daughter's age, despite I mentioned on the web site there ages (12y and 15y) they were saying that way it mentioned they are children and not adults, which is an automatic measure from (Hotels.com) as they are under 18y. on the website the suit is to accommodate 4 persons + 1 child for free. But finally, they understood and stopped arguing about my 12y son & 15y daughter after making too much headache for me and my family.
Stayed 4 nights in Sep 2021
Response from GM on 17 Sept 2021
Dear Sherzad, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

8/10 Good

SANGAR

Stayed 4 nights in Aug 2021
Response from GM on 17 Sept 2021
Dear Sangar, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

10/10 Excellent

Alen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly family place
The stuf at the hotel where so helpful especially animation team I have to mention Omer he was so nice and they had different show every night , Alen , Enita , Dzenita , Kenan ⭐️⭐️⭐️⭐️⭐️
Stayed 9 nights in Aug 2021
Response from GM on 6 Sept 2021
Dear Alen, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

8/10 Good

Mohannad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from GM on 17 Sept 2021
Dear Mohannad, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Layout, arrangement and size of hotel and facilities were excellent. Plenty of space, especially in these Covid times
Stayed 4 nights in Aug 2021
Response from GM on 1 Sept 2021
Dear Duncan, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Hotel in Antalya
Great Hotel, nice staff. Perfect food Amazing! Modern room, included great all inclusive, helpful staff. They have parking on the back of the hotel. Great great great Price Will come definitely back
Stayed 7 nights in Aug 2021
Response from GM on 9 Sept 2021
Dear Jamil, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

10/10 Excellent

OSMAN

Travelled with family
Disliked: Cleanliness
Stayed 7 nights in Aug 2021
Response from GM on 28 Aug 2021
Dear Osman, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

10/10 Excellent

Ranj

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Its amazing place with friendly staff and very good service
Stayed 5 nights in Aug 2021
Response from GM on 27 Aug 2021
Dear Ranj, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty disappointed with the stay
The food standard is pretty poor. The alcohol is watered down. We found ourselves eating and drinking out for all meals. The family room is very small. Very cramped for 4 family members. It would have been better to take 2 rooms instead of family room.
Stayed 4 nights in Aug 2021
Response from GM on 23 Aug 2021
Dear Omar, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

2/10 Terrible

sameer

Stayed 2 nights in Jul 2021
Response from GM on 17 Sept 2021
Dear Sameer, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager

8/10 Good

Maha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from GM on 10 Aug 2021
Dear Maha, Thank you very much for your good rating. It is very important for us that you are satisfied with our hotel. We will be glad to see you again at our hotel. Best regards, Serdar Çavuşoğlu General Manager, Crystal Centro

10/10 Excellent

Nargisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Crystal Centro Hotel on 11 Apr 2024
Dear Nargisa,First of all, we would like to thank you for staying our Crystal Centro Hotel for your holiday.Thank you very much for taking the time to write such nice and positive feedback about your experience at our Hotel.Your feedback is extremely motivating for our team and will ensure that we strive to provide the highest quality service for you and all our guests! Kind regards,Serdar ÇavuşoğluGeneral ManagerCrystal Centro

8/10 Good

yousef

Travelled with family
The worst part of the hotel is the reception service. They don’t provide you with any information regarding restaurants, meals time or any activities at the resort or what time pools open. In addition I called them regarding the air condition two times but wasn’t fixed. One night the circuit breaker’s tripped and we lost the electricity in the room it took at least 1 1/2 to send someone to fix it. Opposite to that is the restaurant staff is so helpful and friendly and they extra steps to help you. Food is very good and there is a lot of varieties.
Stayed 4 nights in Aug 2021
Response from GM on 9 Aug 2021
Dear Yousef, First of all we want to thank you for choosing Crystal Hotels. Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith With our best regards, Serdar Çavuşoğlu General Manager Crystal Centro

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from GM on 4 Aug 2021
Dear Guest, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

2/10 Terrible

Ugurcan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Personeller ne kadar iyiyse otel o kadar kötü
Otel 5 yıldızı haketmiyordu, barlarda limon, tekila, buz dahi bulunmuyordu. Personeller ne kadar iyi olsa da gerçekten fiyat/performans olarak hiç iyi değildi, personellerin iyiliği de genellikle güler yüzlü ve yardımcı olmalarıydı ancak profesyonel değillerdi genel olarak stajyerler çalışıyordu, 5 yıldızlı bir otel için üzücü bir durum. Klimalar merkezi sistem ayarlanamıyor, gece yorganla yatıp yine de üşüyüp kalkıp klimayı kapatmamız gerekiyordu. Yemekler mezeler hariç vasat altıydı. Snack bar denen kavram 2 çeşit makarna, hamburger ve tosttan ibaret. Menüde var olduğu savunulan şeylerin bulunma olasılığı, buz bulma olasılığınızla aynı. Bir daha asla tercih etmeyeceğim ve fikrim sorulursa kesinlikle önermeyeceğim bir otel.
Stayed 6 nights in Jul 2021

8/10 Good

Shahram

Stayed 2 nights in Jul 2021
Response from GM on 29 Jul 2021
Dear Shahram, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort hotel, friendly staff, not crowded, bed in the room is to hard, they need to put memory foam. Food served at hotel is average, they need to improve it asap.
Stayed 2 nights in Jul 2021
Response from GM on 24 Jul 2021
Dear Guest ! Thank you for taking the time to write a comment. We take all reviews seriously and regret that we, the CRYSTAL GROUP, were not able to provide you with a comfortable stay. All your complaints and comments will be discussed at a meeting of our department in order to avoid mistakes and ensure you much more comfort in the future. We regret not being able to provide you with the level of service you expect, but we look forward to seeing you among us again in the future and giving you a wonderful holiday. Sincerely, SERDAR CAVUSOGLU General Manager Crystal centro

10/10 Excellent

Syrin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, the place was very clean, very organised, everyone was very helpful and the food was amazing. The pool was perfect temperature and clean. It was endless, you feel that you have your own pool, don’t forget about the spa it’s a must I would like to thank everyone that works there
Room service
By the beach
From my balcony
Stayed 5 nights in Jul 2021
Response from GM on 22 Jul 2021
Dear Syrin,  We would like to express our sincere thanks and appreciation for your wonderful review! We are so honored to know you experienced great vocation and were not disappointed with your choice.  Thank you for your feedback again, as well as for recommending us. We'd be extremely happy to host you in the near future and remain you with our warm wishes!  Sincerely yours,  Serdar Çavuşoğlu General Manager Crystal Centro

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect deal
Its was amazing in general Only the AC was not working that much but besides that food and service is amazing specially with the price and comparing to other over price resorts beside him
Stayed 2 nights in Jul 2021
Response from GM on 9 Sept 2021
Dear Amjad, We are very happy with your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good thank you
Stayed 2 nights in Jul 2021
Response from GM on 22 Jul 2021
Dear Guests, Thank you for your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar CAVUSOGLU General Manager Crystal Centro

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021
Response from GM on 24 Jul 2021
Dear Guest, Thank you for your evaluation of our facility. We always try to provide a worthy service to our valued guests. We will be happy to welcome you again and wish you a healthy and peaceful year. Best regards, Serdar Cavusoglu General manager Crystal Centro

8/10 Good

Qenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliche personal gute Lager
Stayed 8 nights in Oct 2023
Response from Crystal Centro Hotel on 23 Oct 2023
Sehr geehrte Qenan,Wir wollen uns bei Ihnen für die Zeit, die Sie investiert haben, um unser Hotel zu bewerten, bedanken.Wir hoffen, dass wir die Ehre haben, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenThe Crystal Centro Hotel

6/10 Okay

Mirian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A dire la verità per essere un un Ressort di cinque stelle le pulizie non pulivano per niente cambiavano solo i asciugamani? Noi eravamo 4 Persone una volta lasciavano due asciugamani una volta tre non pulivano mai il si bloccano i bagni non tiravano l’acqua per farlo corta il Ressort era bello fuori le piscine molto belle l’ambiente fuori era un spettacolo, invece dentro per me è un Ressort di 3 stelle son rimasto un po’ deluso
Stayed 7 nights in Sep 2023
Response from Crystal Centro Hotel on 25 Dec 2023
Dear Mirian,First of all we want to thank you for choosing our Crystal Centro HotelOur aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards. We as a hotel definitely had no intention of making any guests’ stay disappointing and we have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously. We will review all the facts involved to correct whatever is necessary to prevent this from happening again. Thank you for the time you took to share your experience and we hope to welcome you back to our hotel in the near future and be able to restore your faith.Please give us another chance to serve you better. We will be happy to welcome you in our hotel.With our best regards,

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2023
Response from Crystal Centro Hotel on 8 Aug 2023
Dear Christine,First of all, thank you for staying at Crystal Centro Hotel.We are very pleased with your high score. We will be pleased to welcome you again in our hotel.Kind Regards,

8/10 Good

Senad, St Margrethen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alles I.O.
Stayed 7 nights in Jun 2023
Response from Crystal Centro Hotel on 26 Jun 2023
Dear Senad,We are very glad that your holiday in our hotel was enjoyable as a family.We try our best to make everyone's stay as special as possible.We thank you on behalf of Crystal Centro Hotel for choosing our hotel to spend your summer vacation, and we hope to welcome you again in our guest hotel one day.Kind regards,Serdar CavusogluGeneral managerCrystal Centro Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from GM on 1 Nov 2022
Dear Guest,We are very happy with your evaluation of our facility.We always try to provide a worthy service to our valued guests.We will be happy to welcome you again and wish you a healthy and peaceful year.Best regards,Serdar CavusogluGeneral ManagerCrystal Centro

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from GM on 19 Aug 2022
Sayın Murat Bey;Öncelikle tatiliniz için tesisimizi seçtiğiniz, değerli vaktinizi ayırıp Otel ve Personelimize yönelik yapmış olduğunuz yorumlarınız için teşekkür ederiz.Her zaman siz değerli misafirlerimize layık bir hizmet sunmaya çalışıyoruz. Bu bağlamda tatilinizin güzel geçtiğini duymak, hizmet ve olanaklarımızla sizlerin takdirini kazanmış olmak bizleri çok sevindirmiştir.Sizleri tekrar ağırlamaktan mutluluk duyacağımızı belirtir, ailenizle birlikte sağlıklı ve huzur dolu bir yıl geçirmenizi dileriz.Saygılarımla,Serdar ÇAVUŞOĞLUGenel MüdürCrystal Centro

8/10 Good

Shkelqim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Igiene nelle stanze molto male
Stayed 7 nights in Jul 2022
Response from GM on 9 Aug 2022
Dear Shkelqim , First of all, we would like to thank you for choosing our hotel for your vacation and for taking the precious time to share your opinion about our hotel. We always try to provide worthy service to our dear guests. As the Crystal Centro family, our goal is to renew ourselves day by day and raise the quality of service and service to a higher level. In this regard, we believe that criticism and suggestions from you, our esteemed guests, will positively affect the work that we will carry out as leadership. We will be glad to welcome you again and wish you and your family full health, comfort and peace. Sincerely, Serdar Çavuşoğlu General Manager Crystal Centro