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Reviews of The Retreat Port Stephens

3.5 out of 5
The Retreat Port Stephens
4302 Nelson Bay Rd, Anna Bay, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Harshit

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Property conditions & facilities
The property has only 1 AC in living room which made it very difficult to sleep on a hot and humid weekend. Property is spacious, average clean and maintained . May require renovation
Stayed 2 nights in Jan 2024

10/10 Excellent

Rita

Liked: Cleanliness, amenities
Amazing staff thank you
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Quite and relaxing
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacky

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and our cabin had a safe grassed area for our furbaby.
Stayed 2 nights in Jun 2023
Response from Melissa on 29 Jun 2023
Thank you for your feedback. We are happy to hear you and your furbaby enjoyed staying at The Retreat. We hope to see you again soon.Melissa

10/10 Excellent

Bob

Liked: Cleanliness, property conditions & facilities
We checked in late to our cabin with our little dog and were amazed when we opened the back door to a huge fenced off grass area for her. Will try and book the same cabin next time.
Stayed 2 nights in May 2023
Response from Melissa on 7 May 2023
Thankyou for taking the time to leave your review. We are happy you enjoyed your stay with us and hopefully see you again soon.

10/10 Excellent

TRACY

Liked: Cleanliness, property conditions & facilities
The peace and quiet was lovely tucked away in a corner was great with lots of parking and a lovely pool
Stayed 7 nights in Mar 2023
Response from Mel on 19 May 2023
Hi TracyWe are so glad you enjoyed our lovely little haven of tranquility. We hope you return to recharge the batteries again soon.. The Retreat Port Stephens.

10/10 Excellent

Ingrid

Travelled with group
Liked: Cleanliness, room comfort
Great Holiday accommodation
The setting of these units are fantastic, leafy surrounds with the sound of birds. Premises are older style but everything clean and what is needed. Airconditioned and fans. Units are nicely set apart giving some privacy to each. Also nice under cover patio with seating making it a pleasant outdoor experience as well. Would always stay there again. Staff a very friendly and helpful.
Stayed 4 nights in Feb 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
The staff are amazing and it is a beautiful setting. We had a great time
Stayed 2 nights in Aug 2020

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort
Great cabin!
Cabin location was near all amenities. Kitchen was well stocked, bed was comfy and bathroom had 2 sinks! The ping pong table was a bonus! And seeing the sand dunes from our cabin was a surprise! The Stockton Beach sand dunes were walking distance from the cabin!
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the sandhills which are great to explore and the low tech entertainment available mean't it was easy to keep kids away from thinking about screens
Stayed 5 nights in Jan 2019
Response from Michelle on 23 Jan 2019
We are so pleased that your family had a lovely stay and yes low tech to let the kids get back to nature and basics is perfect. Hope to see you all again in the future

8/10 Good

mark

Liked: Cleanliness, staff & service
young family 5 day stay
Port Stephens wonderful place to visit (reasonable priced dolphin cruises in nelson bay a must do). The Retreat was a nice budget options, place clean and nice and quite. Hot water ran out quite quick but assume is standard for cabin accomadation. reception staff helpful. Need a car if staying here as nothing really walking distance but by car easy enough to get around.
Response from Michelle on 15 May 2018
Thank you for taking the time to review our property. We are so pleased that you enjoyed your time with us and in Port Stephens. Our cabin so have small hot water services but we do have water saving shower heads to give you an adequate shower time. The system only takes a short time to reheat. We definitely recommend a car while in Port Stephens if possible. Otherwise there is a bus stop just outside the property which has a regular service available.

6/10 Okay

Ray G.

Ok.just ok
Advertising WiFi and having WiFi are two different things. WiFi was virtually non existent and the offer if "use the office" not much help at all. The cabin itself was OK. The air conditioning is really badly placed being in the kitchen directly over the cooktop. Air-conditioning struggled with the heat. As I say,the stay was just OK.
Stayed 4 nights in Feb 2018

10/10 Excellent

Dan, Central NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet location
Thoroughly enjoyed our stay. Was perfect for what we were there for. Highly recommend.
Stayed 2 nights in Feb 2018

2/10 Terrible

Lindy, Blue Mountains

Disliked: Cleanliness, staff & service, property conditions & facilities
Dog friendly cabin.
Booked a dog friendly cabin only to be given one that wasn't. Had to pay $80 clean up fee and move ourselves to dog friendly cabin the next morning.The eco friendly cabin certainly was that with ants and cockroaches in the bathroom and kitchen. When you tried to escape these you couldn't open the screen door - door handle jams. Cover on remote control kept falling off and shower screen rails were rusty and dated.This was disappointing as we were staying there to be near a engagement party but this experience has turned us off wanting to stay there for the wedding. Also when we arrived there was a naked man and drunk blokes hanging around the barbecue area and making lots of noise.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to Birubi Beach
Close to Birubi Beach and everything Port Stephens has to offer. Clean & beds are comfortable. The staff are exceptional!

8/10 Good

Gary, Sydney NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cabins near the sand dunes
Only stayed 2 nights but the cabin was clean, warm and comfortable. Staff friendly and very helpful. Sand dunes at back door and enjoyed a beautiful sunrise atop a dune overlooking the ocean, whales passing by on their migration north.

6/10 Okay

Rebecca, Canberra

Affordable Christmas stopover
The resort was more of a caravan park feel than a "resort" but very friendly staff and lovely surrounds. Pros - The cabin was extremely well equipped, carport and balcony great. Cons - the bed not as comfy as hoped and I don't like a shower curtain. Overall we really enjoyed our stay and made full use of the laundry facilities after camping in the rain the previous couple of days. A great place to stop on our road trip without spending a fortune.

8/10 Good

mg, maitland

Liked: Staff & service, property conditions & facilities
Great location, lovely bush setting,
Convenient location, many beaches close by to choose from, shops and pubs short drive away. Not too crowded, privacy in cabins. Great pool. Lovely games room. Excellent BBQ areas. Cabins equipped with everything you could possibly need. Well behaved dogs welcome ( which is great if you like dogs, not so great if you don't).

10/10 Excellent

Andrew, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Above average; Value: Bargain; Service: Go the extra mile, Outstanding; Cleanliness: Beautiful; Tremendously friendly and helpful staff

10/10 Excellent

Jack, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Fun park opposite was lots of fun

6/10 Okay

Melanie, Australia - NSW - Regional NSW

Disliked: Staff & service, property conditions & facilities
Facilities: Tired, Old; Service: Amateur; Cleanliness: Tidy; Not enough seating for a family of 4

10/10 Excellent

Lisa, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Greer, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Average price; Service: Courteous; Cleanliness: Pleasant; Great spot in a quiet location. You had to drive everywhere unfortunately but for some peace and quiet and a clean friendly place, you can't go past

8/10 Good

Lisa, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Good for kids; Value: Over-priced; Service: Very friendly; Cleanliness: Spotless;

4/10 Poor

Deon, Australia - NSW - Sydney

Disliked: Cleanliness, property conditions & facilities
Facilities: Tired, Old, no shower head; Value: Unreasonable; Service: Basic; Cleanliness: Poor, Very smelly; it's pet friendly

10/10 Excellent

Mustafa, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice , Distinctive; Value: Fantastic, Amazing; Service: Go the extra mile, Outstanding; Cleanliness: Pleasant, Lovely; I will reccomend everyone to visit.

8/10 Good

ruoli, Australia - NSW - Sydney

Liked: Cleanliness, staff & service