Interior

Reviews of Grand Mercure Ankara

5 out of 5
Grand Mercure Ankara
Bestepeler Mh. Yasam Cd. 1.Sk. No:7/B, Ankara, Ankara

Reviews

8.4

Very good

Rating 10 - Excellent. 271 out of 491 reviews" "
Rating 8 - Good. 125 out of 491 reviews" "
Rating 6 - Okay. 42 out of 491 reviews" "
Rating 4 - Poor. 23 out of 491 reviews" "
Rating 2 - Terrible. 30 out of 491 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn, Willard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Apr 2024
Response from Grand Mercure Ankara on 30 Apr 2024
Dear Lynn;thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

ABDULSALAM, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Grand Mercure Ankara on 29 Apr 2024
Dear Abdulsalam;thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

2/10 Terrible

Fursan

Stayed 1 night in Apr 2024
Response from Grand Mercure Ankara on 26 Apr 2024
Dear Fursan;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

8/10 Good

Gaurab

Travelled with family
Liked: Cleanliness
Okay for few nights
Stayed 2 nights in Jan 2024
Response from Grand Mercure Ankara on 18 Apr 2024
Dear Gaurab;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

HASHMATULLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Grand Mercure Ankara on 5 Apr 2024
Dear Hashmatullah; Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Sona

Liked: Cleanliness, staff & service, property conditions & facilities
Super Hotel
Stayed 1 night in Mar 2024
Response from Grand Mercure Ankara on 3 Apr 2024
Dear Sona; Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Mahdi

Liked: Cleanliness
Nice hotel very good people
Stayed 1 night in Mar 2024
Response from Grand Mercure Ankara on 1 Apr 2024
Dear Mahdi;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Mehmet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yataklar hariç her şey çok iyi . Yataklar çok rahatsız edici
Stayed 2 nights in Mar 2024
Response from Grand Mercure Ankara on 17 Mar 2024
Dear Mehmet;Thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Mehmet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except bed everything is fine need to work on bed very uncomfortable
Stayed 2 nights in Mar 2024
Response from Grand Mercure Ankara on 17 Mar 2024
Dear Mehmet;Thank you for your kind scoring and review. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Shahrooz

Stayed 3 nights in Feb 2024
Response from Grand Mercure Ankara on 26 Mar 2024
Dear Shahrooz;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Steven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very pleasant and professional.
Stayed 2 nights in Feb 2024
Response from Grand Mercure Ankara on 29 Feb 2024
Dear Steven;We would like to thank you for staying with us at Grand Mercure Ankara during your recent visit and for taking the time to send us your valuable comments. We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. We also look forward to the pleasure of welcoming you back to Grand Mercure Ankara in the near future.Best regards,Grand Mercure Ankara

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect
Stayed 3 nights in Feb 2024
Response from Grand Mercure Ankara on 19 Feb 2024
Dear Omar;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

4/10 Poor

Elena

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I think this experience was one of the most disappointing. A pricey '5' star hotel but barely reaches a 3 star. The room is not properly maintained/cleaned, with dust and stained mirrors, the bathroom has loads of scale, not even near 5 star as I said. The bed and pillows uncomfortable, even though offering 3 types of pillows, still did not match expectations. I paid to have breakfast additionally, poor choice and not tasty, regretting this extra, does not worth the money. It was really the first time I experienced that. The only good thing was that it was close to the hospital and the staff was lovely. Do not think I will come back.
Stayed 2 nights in Jan 2024
Response from Grand Mercure Ankara on 17 Feb 2024
Dear Elena;Thank you for taking the time to share your feedback with us. We' re truly regret to hear that your experience fell short of your expectations. Please accept our sincerest words for the disappointment you encountered during your stay.Maintaining a high standard of cleanliness and comfort for our guests is of utmost importance to us, and we regret that we did not meet your expectations in this regard. Rest assured, we take your comments seriously and will address the issues you mentioned with our housekeeping team to ensure improvements are made.We're also regret to hear that you found the breakfast selection to be poor and not up to your expectations. Your feedback regarding the quality and variety of our breakfast offerings is valuable to us, and we will review this with our culinary team to make necessary improvements.We're glad to hear that you found our proximity to the hospital convenient and that you received excellent service from our staff. However, we understand your decision not to return once again for any inconvenience you experienced.Should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve.Warm regards,Grand Mercure Ankara

10/10 Excellent

solin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Grand Mercure Ankara on 14 Feb 2024
Dear Solin;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

solin

Liked: Cleanliness, staff & service, property conditions & facilities
just love it
Stayed 4 nights in Feb 2024
Response from Grand Mercure Ankara on 9 Feb 2024
Dear Solin;Thank you so much for your nice review. We are very delighted to hear that you enjoyed your overall stay at our home. We strive to deliver excellent service to each and everyone one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back to the Grand Mercure Ankara again.Best regards,Grand Mercure Ankara

10/10 Excellent

Cihan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice city hotel
Stayed 1 night in Feb 2024
Response from Grand Mercure Ankara on 9 Feb 2024
Dear Cihan;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

6/10 Okay

Mouadd

Stayed 1 night in Feb 2024
Response from Grand Mercure Ankara on 22 Mar 2024
Dear Mouadd;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

6/10 Okay

Ateen

Stayed 2 nights in Jan 2024
Response from Grand Mercure Ankara on 26 Jan 2024
Dear Ateen;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. I very much hope to have the opportunity to welcome you back soon in order to show you our usual high level of services and standards and make your next visit memorable for only the right reasons.Best regards,Grand Mercure Ankara

10/10 Excellent

Ateen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Grand Mercure Ankara on 20 Jan 2024
Dear Ateen;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

8/10 Good

Ersin

Stayed 2 nights in Dec 2023
Response from Grand Mercure Ankara on 7 Jan 2024
Dear Ersin;Thank you for your kind score. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at the Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Grand Mercure Ankara on 11 Dec 2023
Dear Ali;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Ali

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Grand Mercure Ankara on 10 Dec 2023
Dear Ali;Thank you for your kind scoring. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

Haluk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for your stay
Our stay was comfortable room was very well maintained organized clean Location was near all you need restaurants shopping malls etc I would recommend and will be back in my future visit to Ankara. Thank you.
Stayed 3 nights in Oct 2023
Response from Grand Mercure Ankara on 8 Nov 2023
Dear Haluk;First of all, we would like to thank you very much for taking time in writing the review for Grand Mercure Ankara. We appreciate for your kind words. We will share this with the every one, they will for sure be humbled by your comments. We look forward welcoming you back at the hotel.Best regards,Grand Mercure Ankara

6/10 Okay

Mehmet Sekip

Stayed 2 nights in Oct 2023
Response from Grand Mercure Ankara on 8 Nov 2023
Dear Mehmet Sekip,Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara Hotel.Best regards,Grand Mercure Ankara

10/10 Excellent

Melike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Grand Mercure Ankara Hotel on 30 Oct 2023
Dear Melike;Thank you for taking the time to post points of your stay experience with Grand Mercure Ankara Hotel.We are pleased that you had a great time and we all look forward to welcoming you back.Best regards,Grand Mercure Ankara Hotel

10/10 Excellent

Murat

Stayed 1 night in Oct 2023
Response from Grand Mercure Ankara Hotel on 28 Oct 2023
Dear Murat;Thank you for your points. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara Hotel.Best regards,Grand Mercure Ankara Hotel

6/10 Okay

Mahmoud

Stayed 10 nights in Oct 2023
Response from Grand Mercure Ankara on 26 Oct 2023
Dear Mahmoud;Thank you for taking the time to share your feedback points on Expedia following your visit. We deeply regret that you have had an unpleasant experience during your visit and are thankful for receiving your constructive feedback, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. In the future we are expecting you in our property again.Best regards,Grand Mercure Ankara

10/10 Excellent

DERYA

Stayed 2 nights in Oct 2023
Response from Grand Mercure Ankara on 26 Oct 2023
Dear Derya;Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara HotelBest regards,Grand Mercure Ankara

2/10 Terrible

Ardalan

Liked: Cleanliness
Stayed 7 nights in Oct 2023
Response from Grand Mercure Ankara on 26 Oct 2023
Dear Mr Ardalan;Thank you for taking the time to share your feedback points on Expedia following your visit. We deeply regret that you have had an unpleasant experience during your visit and are thankful for receiving your constructive feedback, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. In the future we are expecting you in our property again.Best regards,Grand Mercure Ankara

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and conveniently located.
Stayed 4 nights in Oct 2023
Response from Grand Mercure Ankara on 20 Oct 2023
Dear Glen;Thank you for your kind words. We are glad that we were able to provide quality service and fulfil your every desire during your stay with us. We look forward welcoming you back at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

10/10 Excellent

OLCAY

Stayed 1 night in Oct 2023
Response from Grand Mercure Ankara on 20 Oct 2023
Dear Olcay;Thank you for your nice points. We are so happy to hear that you had a great overall stay at Grand Mercure Ankara.Best regards,Grand Mercure Ankara

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My i pad got stolen from my room and they sent me an email apologizing about it and thats all I got !
Stayed 5 nights in Oct 2023
Response from Sinan Esin on 14 Oct 2023
Dear Mr. Hassan,Thank you for your time and comment regarding to your stay.First of all, we would like to clear up the misunderstanding. The e-mail we sent is not a “sorry” e-mail. It was an e-mail explaining that all door records had been scanned and security cameras had been checked, and that as a result of these checks, there was no sign of any items leaving the room. We also would like to remind you that we have together found out that your iPad gave a location signal elsewhere.As a result, we stated that your iPad was not stolen in our hotel.We were simply expressing our regret for the loss of your iPad.Best regards

6/10 Okay

Kristin

Liked: Cleanliness, staff & service
The good: Breakfast was a huge spread and very tasty. We saw people ordering as well. Lots of shops and restaurants within walking distance. Staff were amazing and very accommodating and changed our room to a king, and brought us a folding bed for our daughter when we realized the standard was two twins and there was no way my husband and I would fit together. The bad: the restaurants and cafes were right outside and it was quite noisy. We could hear music and it was on a Wednesday. Our daughter went to swim in the pool but we learned that swim caps were required which she refused to wear.
Stayed 1 night in Oct 2023
Response from Grand Mercure Ankara on 10 Oct 2023
Dear Kristin;Thank you for sharing your feedback on your recent stay among us. At the Grand Mercure Ankara, our major objective is to provide high standard services and ensure delivering unforgettable experiences to our guests. Your honest comments are very significant in this process, therefore, we highly value your time and constructive critics and we look forward to serving you again soon.Kind regards,Grand Mercure Ankara

10/10 Excellent

esra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Grand Mercure Ankara on 2 Oct 2023
Dear Esra,We very much appreciate your comments regarding your stay at the Grand Mercure Ankara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Grand Mercure Ankara

10/10 Excellent

BUSE

Stayed 1 night in Sep 2023
Response from Grand Mercure Ankara on 3 Oct 2023
Dear Buse,Definitely, it is so rewarding to read your positive comments, which we truly appreciate, as it proves that our continuous efforts are going in the right direction. As a team, we always strive to meet our guests' expectations and to provide them with unforgettable experiences. So, we highly value your kind feedback and we will be more than happy to welcome you back again in the near future. Best regards, Grand Mercure Ankara

8/10 Good

Mark, West Perth

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable stay.
Response from Grand Mercure Ankara on 2 Oct 2023
DearWe highly appreciate your positive feedback about our hotel which you shared after your recent stay. We do take pride in catering to our guests’ needs the best way we can. Thank you again for your nice review and we are looking forward to having you again as a guest in our hotel soon. Kind regards,Grand Mercure Ankara

10/10 Excellent

erim

Stayed 2 nights in Sep 2023
Response from Grand Mercure Ankara on 2 Oct 2023
Dear Erim,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Grand Mercure Ankara

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect clean safe new parking is easy
Stayed 2 nights in Sep 2023
Response from Burcu Kavas on 28 Sept 2023
Dear Mr Mehmet,That's great to hear! Thank you for sharing your positive experience!Kind Regards,

4/10 Poor

Charles

Room was too hot. A/C didn’t work
Stayed 1 night in Sep 2023
Response from Grand Mercure Ankara on 21 Sept 2023
Dear CharlesWe strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best regards, Grand Mercure Ankara

6/10 Okay

Thomas

Stayed 2 nights in Sep 2023
Response from Grand Mercure Ankara on 20 Sept 2023
Dear Thomas,Thank you very much for taking time to submit your review. Your insight about your experience is important to us in our efforts to improve our services to all of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Kind regardsGrand Mercure Ankara

8/10 Good

JONGYOUNG

Stayed 5 nights in Sep 2023
Response from Grand Mercure Ankara on 20 Sept 2023
Dear Jongyoung,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Grand Mercure Ankara

6/10 Okay

riyadh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Grand Mercure Ankara on 25 Aug 2023
Dear RiyadhThank you for your review. We appreciate your feedback and will work to improve. Hope to see you again.Best regards,Grand Mercure Ankara

10/10 Excellent

Marat

Stayed 1 night in Jul 2023
Response from Grand Mercure Ankara on 25 Aug 2023
Dear [Guest's Name],Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to your next visit.Best regards,Grand Mercure Ankara

10/10 Excellent

Cengiz

Stayed 1 night in Jul 2023
Response from Burcu Kavas on 22 Jul 2023
Cengiz Bey,Sizleri otelimizde ağırlamaktan dolayı büyük bir mutluluk duyduk. Misafirlerimizin memnuniyeti ve konforu bizim için her zaman önceliklidir. Sizin değerli yorumlarınız sayesinde nasıl bir deneyim yaşattığımızı daha iyi anlıyor ve hizmetimizi sürekli geliştirmek için yön alabiliyoruz.Bizim için en önemli şey misafirlerimizin mutluluğudur. Bu nedenle, otelimizin imkanlarını en iyi şekilde kullanabilmeniz ve konaklamanızı keyifle geçirmeniz için her türlü detayı düşünmeye çalışıyoruz. Konforlu odalarımız, temizlik standartlarımız, misafir ilişkileri ekibimizin samimiyeti ve yemeklerimizin lezzetiyle sizleri ağırlamaktan büyük bir memnuniyet duyduk.Sizlerin güzel yorumlarınız, bizim için büyük bir motivasyon kaynağı oldu. Bu sayede hizmetimizi daha ileriye götürmeye ve otelimizin kalitesini artırmaya devam ediyoruz. Müşteri memnuniyetini sağlamak ve beklenenin üzerinde bir deneyim sunmak için sürekli olarak çalışıyoruz.Tekrar teşekkür ederiz ve sizi tekrar otelimizde ağırlamaktan büyük bir mutluluk duyacağımızı belirtmek isteriz. Her türlü ihtiyacınızı karşılamak ve unutulmaz bir konaklama deneyimi sunmak için her zaman buradayız. Saygılarımızla,

2/10 Terrible

Burçin

Stayed 1 night in Jul 2023
Response from Grand Mercure Ankara on 25 Aug 2023
Dear Burçin,We're sorry your stay didn't meet expectations. Your feedback is important, and we're working to improve. We hope to welcome you back.Best regards,Grand Mercure Ankara

2/10 Terrible

bilal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Grand Mercure Ankara on 25 Aug 2023
Dear Bilal,We're sorry your stay didn't meet expectations. Your feedback is important, and we're working to improve. We hope to welcome you back.Best regards,Grand Mercure Ankara

10/10 Excellent

Ebrahim

Stayed 2 nights in Jun 2023
Response from Burcu Kavas on 18 Jul 2023
Dear Ebrahim,We are delighted to have hosted you at our hotel. The satisfaction and comfort of our guests are always our top priority. Your valuable feedback helps us better understand the kind of experience we provided and enables us to constantly improve our services.The happiness of our guests is the most important thing to us. Therefore, we strive to think of every detail to ensure that you can make the most of our hotel facilities and have a pleasant stay. We were pleased to host you with our comfortable rooms, cleanliness standards, the friendliness of our guest relations team, and the deliciousness of our meals.Your kind comments have been a great source of motivation for us. Thanks to them, we continue to enhance our service and improve the quality of our hotel. We constantly work to ensure customer satisfaction and go beyond expectations.Thank you once again, and we would be delighted to have you as our guest again. We are always here to meet all your needs and provide an unforgettable accommodation experience.We are delighted to have hosted you at our hotel. The satisfaction and comfort of our guests are always our top priority. Your valuable feedback helps us better understand the kind of experience we provided and enables us to constantly improve our services.Thank you once again, and we would be delighted to have you as our guest again. We are always here to meet all your needs and provide an unforgettab

10/10 Excellent

shaun

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Grand Mercure Ankara on 9 Oct 2023
8.Dear Shaun,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best regards, Grand Mercure Ankara

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience with our family stay.
Stayed 1 night in Jun 2023
Response from Grand Mercure Ankara on 9 Oct 2023
3.Dear Jim,Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Grand Mercure Ankara

6/10 Okay

Berat

Stayed 1 night in Jun 2023
Response from Grand Mercure Ankara on 9 Oct 2023
2.Dear Berat,Thank you very much for taking time to submit your review. Your insight about your experience is important to us in our efforts to improve our services to all of our guests. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Kind regardsGrand Mercure Ankara