Exterior

Reviews of La Quinta Inn & Suites by Wyndham Anaheim

2.5 out of 5
La Quinta Inn & Suites by Wyndham Anaheim
1752 S Clementine St, Anaheim, CA

Reviews

6.6
Rating 10 - Excellent. 258 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 143 out of 1000 reviews" "
Rating 2 - Terrible. 179 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very accommodating and welcoming. Parking was a little sparsed especially late in the evening. Overall a very good value and wpuld stay again.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 29 Apr 2024
Hi Ricky,We're delighted to hear that you found our property accommodating and welcoming during your stay. While we strive to provide ample parking for all our guests, we understand that during peak times it may become a bit sparse, especially later in the evening. Nevertheless, we're pleased that this did not overshadow your positive experience, and we truly appreciate your recognition of the overall value we offer. We hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Delfa

Travelled with family
Liked: Staff & service
Check in was easy and fast. The hallways were very dirty and smelled like MJ. Even tho no guest were suppose to smoke in the rooms/ When we arrived, our restroom did not have any towels and only 1 roll of toilet paper. We are a family of 6. The control did not work with the TV's. When we arrived back from out day out, we noticed we had the room very clean, and our beds were made correctly. That was the best part of it. We had a good view too.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 28 Apr 2024
Hi Delfa,We appreciate your feedback and are glad to hear that your check-in process was smooth. However, we apologize for any inconvenience caused by the cleanliness of the hallways and any odor you encountered. Rest assured, we enforce strict non-smoking policies throughout the hotel, and we will address this matter promptly. Regarding the amenities in your room, we apologize for the oversight and will work to ensure such issues are rectified in the future. We're delighted that you found your room clean and enjoyed the view during your stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was satisfactory . Our stay was definitely relaxed and comfortable, Stress free.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Hi Patricia!We are so glad to hear that your time with us made you feel calm, at ease, and stress-free! It's great to hear that you were happy with our hotel. Your happiness is our main goal, and we're glad that we were able to give you a peaceful and enjoyable experience. Thank you for your great stay. We look forward to seeing you again soon.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The handicap rooms were perfect for my electric wheelchair and I think the pricing is great for the type of room you get .
Stayed 2 nights in Apr 2024
Response from Amal Abdelhadi on 22 Apr 2024
Dear YolandaThank you for your glowing review! We're delighted to hear that you had such a positive experience with our hotel service exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.

2/10 Terrible

Bricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Hi Bricia! Thank you for taking the time to share your rating of 1 out of 5. We are deeply concerned to learn that your experience was far below your expectations and sincerely apologize for any shortcomings you encountered during your stay. We strive to provide the highest level of service and comfort to all our guests, and it's clear we missed this mark with your visit. We would be grateful if you could provide us with more detailed feedback on specific areas that need improvement. Understanding these details will be instrumental in helping us make the necessary changes. We hope to have another chance to demonstrate our commitment to excellence and to provide you with a significantly improved experience.

2/10 Terrible

Neel

Disliked: Staff & service, property conditions & facilities
hotel was way too pricey for having average room and service. plus they charge 20$ for parking per night and the guy said there’s no free parking anywhere around the hotel. I’ve never seen $20 for parking at a hotel. then we found out there’s no toothpaste and went and asked the front lobby and they charge $5 for that. we said no and got toothpaste from a pharmacy because we were done paying extra money to the hotel. then the shower didn’t have hot water so we had to switch rooms. they say free wifi but the internet connection was not good. free breakfast was also not good. the only positive to this hotel is that it’s close to disneyland.
Stayed 4 nights in Apr 2024
Response from Guest Relations Specialist on 17 Apr 2024
Hi Neel,We're genuinely sorry to hear about your disappointing experience. We always aim to offer a comfortable stay at a fair price, and we understand your concerns regarding our parking fees and additional charges. However, it's worth noting that our pricing structure is aligned with the amenities and services we provide, including convenient proximity to Disneyland. We regret any inconvenience caused by the issues with hot water and internet connectivity, and we appreciate your patience as we worked to resolve them. Your feedback is invaluable, and we'll use it to continually improve our offerings and ensure a more seamless experience for our guests in the future.

6/10 Okay

roberto

Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 17 Apr 2024
Hi Roberto,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and my brothers family were able to get adjoining rooms, the pool was heated and hot tub was working at the time of our visit. Breakfast area was awesome to have and after check out I was able to pay for an additional day of parking to walk over to the park for a few more hours before heading back home. At night the area is well lit and felt safe walking with kids. There’s a whole shopping center and bowling / dining half way between La Quinta and the Disney park
Stayed 2 nights in Apr 2024
Response from Amal Abdelhadi on 15 Apr 2024
Dear Amy,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

2/10 Terrible

Seqoya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bedding was dirty and my rooms tub was clogged.
Stayed 1 night in Apr 2024
Response from Amal Abdelhadi on 15 Apr 2024
Dear Seqoya,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Amal Abdelhadi on 15 Apr 2024
Dear Rachel,Thank you for providing us with feedback on your recent stay. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.

4/10 Poor

Christina

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff was generally nice but the condition of the property was not well maintained. Our keycards would often demagnetize somehow, or it would take 10 swipes before it would work. There were leaky pipes in multiple areas around the hotel, not the room though. The TV was very glitchy and often changed what I was watching in the middle of watching something. The sliding door in our room came off track multiple times and almost fell on our nephew. The bathrooms have no ventilation and smell pretty bad. Breakfast times were inconsistent and would open late or close an hour or so early. Staff would not bring new towels to our room and we had to go down to the lobby on the other side of the hotel after a long day at the park and just wanted to come back to shower and go to bed just to get some. It’s rare that I write a review or really have problems with a hotel, but I am quite disappointed.
Stayed 5 nights in Apr 2024
Response from Amal Abdelhadi on 12 Apr 2024
Dear Christina,I am so sorry to hear that, your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 11 Apr 2024
Hi Michael,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Joey

Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 29 Apr 2024
Hi Joey,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Ana

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No friendly staff
Stayed 2 nights in Apr 2024
Response from Amal Abdelhadi on 8 Apr 2024
Dear Ana,Thank you for your feedback. I’m sorry to hear that we did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay here again
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 8 Apr 2024
Hi Heather,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Roque

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Amal Abdelhadi on 8 Apr 2024
Dear Roque,Thank you for providing us with feedback on your recent stay. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!

2/10 Terrible

Robinsson, Burien

Travelled with family and small children
Disliked: Property conditions & facilities
There are a lot of damage in the room we could’ve used because there were no matching, and we went to the front desk to see if we can get change and they said no because they only had a limited change
Stayed 5 nights in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Robinsson,We sincerely apologize for any inconvenience you experienced during your stay. Our team works diligently to ensure our guests have a comfortable experience, and we regret that your room did not meet your expectations. We appreciate your bringing this to our attention and hope to have the opportunity to welcome you back for a more seamless stay.

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Brian,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Margarita

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I like the way the room was set up! I looked really nice inside, however the mattress were NOT comfortable. The carpet outside the room all the way to the elevator area were filthy and that made me feel like the rest of the carpet, including my room was not clean either. The front desk staff was not empathetic at all and someone rude. I had never experienced that at a hotel/motel before. Breakfast was basic but the coffee was good.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 7 Apr 2024
Hi Margarita,We appreciate your positive remarks on the room setup and the aesthetic appeal. However, we regret to hear about your discomfort with the mattress and the cleanliness concerns regarding the carpet. Rest assured, we take cleanliness seriously and will address this issue promptly. Regarding your interaction with our front desk staff, we apologize if their demeanor did not meet our usual standard of hospitality, and we will ensure appropriate measures are taken to improve in this area. We're glad to know you enjoyed our breakfast offerings, particularly the coffee, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Jenni

Liked: Cleanliness, staff & service
Response from Guest Relations Management on 5 Apr 2024
Dear Jenni, We appreciate you taking the time to share your feedback with us. While we're glad to hear you stayed with us, we're sorry to see that your experience fell short of expectations. Your rating helps us understand areas for improvement, and we're committed to addressing any concerns you may have had during your stay. We'd love the opportunity to learn more about your experience and how we can make things right for you in the future.

6/10 Okay

Curtis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed with our room. The sink drain only worked if the faucet was on low. The shower valve could only divert half of the water to the shower, the rest went straight to the tub. And the shower dripped when it was not in use.
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 3 Apr 2024
Hi Curtis,We apologize for any inconvenience you experienced during your stay. Our maintenance team has been informed of the issues with the sink drain, shower valve, and dripping shower, and they are working diligently to address them. We strive to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your feedback as it helps us improve our services. If you choose to stay with us again, we are confident that you will notice significant improvements.

4/10 Poor

shannon

Travelled with family
Room was old and not clean, pull out couch was terrible. Only booked for one night for location Will not return
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 2 Apr 2024
Hi Shannon,We're sorry to hear about your experience. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's disappointing to learn that we fell short during your stay. Our team takes feedback seriously, and we'll be addressing the issues you've mentioned to ensure they're rectified. We appreciate your feedback and hope you'll consider giving us another chance in the future to provide you with the exceptional experience we aim to deliver.

10/10 Excellent

Sarah

Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on 21 Apr 2024
Hi Sarah,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Guest Relations Specialist on 1 Apr 2024
Hi Cynthia,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Mark N Britney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights. Easy walking distance to Disneyland and California adventure. Eating nearby as well. Would stay here again!
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi Mark,We're thrilled to hear that you enjoyed your four-night stay with us! Our prime location near Disneyland and California Adventure certainly makes it convenient for our guests to access the parks and nearby dining options easily. It's fantastic to know that you found everything within walking distance, contributing to a seamless and enjoyable experience. We appreciate your positive feedback and hope to welcome you back for another memorable stay in the future!

6/10 Okay

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi Cynthia,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE!! They have parking fees they do not disclose. The first room they gave us the AC didn’t work and we couldn’t open the windows, and you could see filth all around the room. They had printed signs up all over the hotel stating the carpets had just been cleaned, you couldn’t tell, however the chemical smell gave me an instant headache. Good thing the windows didn’t open so we couldn’t air it out. This hotel is gross. Don’t stay here.
Stayed 3 nights in Mar 2024
Response from Amal Abdelhadi on 29 Mar 2024
Dear Vanessa,Thank you for your feedback. I’m sorry to hear that we did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!

10/10 Excellent

Kathlene

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best hotels i had stayed at. Rooms were big and great for families with kids.
Stayed 2 nights in Mar 2024
Response from Amal Abdelhadi on 22 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at La Quinta Inn & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Good

Stacie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Stacie!Thank you for taking the time to leave your feedback! We appreciate your 4 out of 5 rating and are glad to hear that you had a satisfactory experience during your stay. Your opinion is valuable to us as we continually strive to improve and provide the best possible service to our guests. We hope to welcome you back again soon for another enjoyable stay! If there's anything specific you think we could do better next time, please don't hesitate to let us know.

6/10 Okay

Danielle

Business traveller
Disliked: Cleanliness, amenities
It’s close to the convention center, restaurants, and Disney.
Stayed 3 nights in Mar 2024
Response from Amal Abdelhadi on 19 Mar 2024
Dear Danille,Thank you for providing us with feedback on your recent stay. It's great to hear that our location was convenient, I take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you soon!

2/10 Terrible

Jeff

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very poor in a number of areas. This was a business trip and their internet connection was basically unusable. The bathtub in my apartment didn't drain so by the end of a shower you were standing nearly knee deep in used, filthy water. On the second morning of my stay there was no hot water in the morning so had to have a cold shower before leaving for business meetings. As I needed to connect with other business people on my trip I actually left the property early on my second last day and checked in to a different hotel to do business. Very poor hotel and a costly exercise for my business meetings.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 19 Mar 2024
Hi Jeff,We're sorry to hear about your disappointing experience during your recent stay with us. We understand the importance of reliable internet connectivity, and we sincerely apologize for any inconvenience caused by the issues you encountered with our internet service. Regarding the concerns with the bathtub drainage and hot water, please know that we take such matters seriously and will address them promptly to ensure our guests' comfort. While we regret that your stay did not meet your expectations, we appreciate your feedback as it helps us to continually improve our services for future guests.

8/10 Good

Britney

Liked: Staff & service
Great hotel
Stayed 3 nights in Mar 2024
Response from Amal Abdelhadi on 12 Mar 2024
Dear Britney,I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

8/10 Good

Myrna

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
As a Manager in housekeeping it’s a habit to check the room for cleanliness. I found fruit snacks & a ROTTEN apple under one of the beds. The apple was easily found as it was at the edge. The duvet had old blood stains a little peroxide would have removed it. Other than that the room was very nice, location was very convenient and staff were very friendly
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 12 Mar 2024
Hi Myrna,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we will address the issues you've raised to ensure they are promptly rectified. It's encouraging to hear that you found the room comfortable and enjoyed the convenience of our location, as well as the friendliness of our staff. We strive to continuously improve our services and hope to welcome you back in the future for an even more enjoyable experience.

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 7 Mar 2024
Hi Perry,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman at front desk was very polite and efficient.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 24 Feb 2024
Hi Amy,We're delighted to hear that you had a positive interaction with our front desk staff during your stay. Ensuring efficient and courteous service is a top priority for us, and we're glad to see that reflected in your experience. Our team takes great pride in providing exceptional service to all our guests, and we appreciate you taking the time to recognize their efforts. Should you choose to stay with us again in the future, we'll strive to make your entire experience just as pleasant.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 23 Feb 2024
Dear Michael,Wow, thank you so much for the perfect score! We're absolutely thrilled to hear that you had such a fantastic experience with us. Delivering top-notch service and ensuring our guests have a memorable stay is always our goal, and it's incredibly rewarding to know we hit the mark with you. Your positive feedback truly means the world to us, and we can't wait to welcome you back for another outstanding stay in the future. Until then, safe travels and thank you for choosing our hotel!

2/10 Terrible

Marisleysis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the roof/air vent leaked charged for parking, which they don’t let you know before hand
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 23 Feb 2024
Greetings, We're deeply sorry to hear about your disappointing experience during your stay. It's truly concerning to learn about the issues you encountered with the leaking roof/air vent and the unexpected parking charge. Providing a comfortable and hassle-free experience is paramount to us, and we sincerely apologize for falling short in meeting your expectations. Your feedback regarding the lack of communication about parking charges will be addressed internally to ensure better transparency for our guests in the future. Please know that your satisfaction is our utmost priority, and we would appreciate the opportunity to make things right. We value your feedback and hope to have another chance to exceed your expectations on your next visit.

8/10 Good

Digna

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 20 Mar 2024
Hi Digna,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We are frequent visitors of Anaheim & the Disney parks. We've stayed at La Quinta several times over the years & for the most part, we generally know what to expect. It's an average hotel, not my first choice, but when traveling with additional family, the double rooms & complimentary breakfast is a plus & fits our needs. A bit of a walk to the parks, but doable. The complimentary breakfast, while very basic, is appreciated. The staff working the breakfast was helpful, kind & stood out during our stay. Unfortunately, the front desk staff was less than friendly, not something I've encountered in the past. The rooms have always been clean & sufficient. Recently, however, we had 2 beds and 1 sofa bed to accommodate 5 people, yet received 6 (sad) pillows and 4 towels. Seemed stingy and an inconvenience after visiting parks all day. Beds were uncomfortable, to say the least. Extremely hard, resulting in horrible sleep. I will add, nearly every time I've booked through Expedia, I've been placed on the same floor as the breakfast & laundry room (less ideal location). Expect to be woken at 6:45am by LOUD guests lingering hallways while getting breakfast. Not ideal if you plan to sleep in. Overall, this most recent visit was just ok, maybe a little disappointing. Was great when kids were little, but will likely revisit other preferred hotels in the future.
Stayed 4 nights in Jan 2024
Response from Amal Abdelhadi on 7 Feb 2024
Thank you for your feedback. I’m sorry to hear that we did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!

8/10 Good

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations Specialist on 7 Feb 2024
Hi Azucena,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Amal Abdelhadi on 3 Feb 2024
Hi Mike, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

10/10 Excellent

Bianca

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Dear Bianca, We're delighted to read your glowing 10 out of 10 rating! Your feedback fills our hearts with joy, and we're over the moon to know that your experience at our hotel was nothing short of exceptional. It's fantastic to hear that we hit the mark and provided you with a stay that exceeded your expectations. Our team works tirelessly to create memorable experiences, and your positive review is a true testament to their dedication. We can't wait to welcome you back for another outstanding stay. Until then, safe travels and thank you for choosing us!

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 31 Jan 2024
Hi Andrew,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Linda

Stayed 4 nights in Jan 2024
Response from Guest Relations Specialist on 31 Jan 2024
Hi Linda,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

William, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
elevator slow, great stafff
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi William,We appreciate your feedback and thank you for acknowledging our dedicated staff. We apologize for any inconvenience you experienced with the elevator speed during your stay. Our team continuously works towards ensuring a comfortable and enjoyable stay for our guests, and we will certainly take your comments into consideration for future improvements. We value your patronage and hope to welcome you back for an even more satisfying experience in the future.

8/10 Good

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the hotel is very good, for the price. except breakfast is missing something like bacon, potato, egg But if I would stay in this place again
Stayed 4 nights in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Blanca,We appreciate your positive feedback on various aspects of our hotel, especially regarding the overall value for the price. We strive to provide a comfortable and satisfactory experience for our guests. While we acknowledge your suggestion regarding breakfast variety, we also want to assure you that we continuously evaluate and enhance our offerings based on valuable input from our guests. We hope to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 Excellent

Linda

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Linda,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

James

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We wouldn't not stay there ever again.
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 25 Jan 2024
Hi James,We appreciate your feedback and regret to hear that your recent experience did not meet your expectations. Our team strives to provide a comfortable and enjoyable stay for all guests, and we apologize for any inconvenience you may have encountered. We take guest feedback seriously and will use your comments as an opportunity to identify areas for improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

8/10 Good

Jenna

Liked: Staff & service
Response from Guest Relations Specialist on 22 Jan 2024
Hi Jenna,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, all the staff were very kind, pleasant and helpful, the location was perfect and easy to get to and very close (and walkable!) to a lot of restaurants and Disneyland, I loved my continental waffle breakfast too! Will totally stay here again! Thank you so much :)
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Erin,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a great stay and appreciated the kindness, pleasant demeanor, and helpfulness of our staff. Our convenient location near restaurants and Disneyland, along with the ease of accessibility, adds to the overall satisfaction of our guests. It's fantastic to know that you enjoyed our continental waffle breakfast as well. We look forward to welcoming you back on your next visit and appreciate your kind words!