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Reviews of Mercure Amiens Cathedrale

4 out of 5
Mercure Amiens Cathedrale
21-23 Rue Flatters, Amiens, Somme

Reviews

8.8

Excellent

Rating 10 - Excellent. 320 out of 638 reviews" "
Rating 8 - Good. 255 out of 638 reviews" "
Rating 6 - Okay. 45 out of 638 reviews" "
Rating 4 - Poor. 15 out of 638 reviews" "
Rating 2 - Terrible. 3 out of 638 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Noah, Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to walk to the Amiens Cathedral, and this location was perfect, with a top floor room with a view of the cathedral itself and with earshot of the bells. A fantastic stay.
Stayed 1 night in Apr 2024
Response from Clément - Front Desk on 20 Apr 2024
Dear Mr. OsnosWe very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

kwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and nice location and good facility.
Stayed 1 night in Apr 2024
Response from Clément - Front Desk on 20 Apr 2024
Dear Mr. Kwan Koo,We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Amiens and the hotel was fantastic. Staff were so nice and offered some local recommendations also.
Stayed 1 night in Jan 2024

10/10 Excellent

Michel

Stayed 1 night in Oct 2023

10/10 Excellent

Florence

Liked: Amenities
We are so impressed with the helpful friendly staff, the decor of the facility, and the comfort of our room. The staff has gone out of their way to help with accommodations, handicap accessibility and language understandings. It has been such a great experience
Stayed 4 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff and breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

corinne

Stayed 5 nights in Sep 2023

8/10 Good

Manfred

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great
Stayed 2 nights in Sep 2023
Response from Albane on 21 Sept 2023
Dear Manfred,It is a pleasure to read your comment, a big thank you for this return.We are very pleased to learn that you had a fabulous stay with us.We look forward to welcoming you again for a future stay.Yours truly,

8/10 Good

Sarah

Stayed 5 nights in Jul 2023
Response from Albane on 31 Aug 2023
10Bonjour, Nous vous remercions infiniment d’avoir pris le temps de nous faire part de vos impressions. C’est un plaisir de savoir nos clients satisfaits. N’hésitez pas à revenir nous voir ! Très belle journée à vous,

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location with a great view of the cathedral. Excellent staff who were really friendly and helpful. Nespresso coffee machine and complimentary soft drinks in the room. Great selection for breakfast from cooked to continental. Just what we needed after camping watching the Tour de France. No on sight parking but you can use the spaces in the neighbouring streets which although state time restrictions, you can use the app and overpay which I did for 2 days parking.
Stayed 2 nights in Jul 2023
Response from Mélisande Cassin, responsable d'exploitation on 11 Aug 2023
Dear Peter,We very much appreciate your comments regarding your stay at the Mercure Amiens Cathedrale hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Hombeline

Stayed 2 nights in Jun 2023
Response from Mélisande Cassin, responsable d'exploitation on 11 Aug 2023
Madame, Monsieur, Nous vous remercions vivement d'avoir pris le temps de noter si positivement votre séjour chez nous. Au plaisir de vous accueillir à nouveau au sein de notre établissement. Bien cordialement,

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from Mélisande Cassin, responsable d'exploitation on 11 Aug 2023
Bonjour, Un grand merci pour cette note qui fait honneur à notre engagement dans l'accueil 4* de nos clients. Dans l'espoir de vous recevoir à nouveau pour un futur séjour à Amiens. Bien cordialement,

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Awesome staff Clean clean modern rooms ( double clean fir emphasis ) If staying in Amiens stay at Mercure Great location
Stayed 3 nights in Jun 2023

10/10 Excellent

charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granddaughters trip
Beautiful hotel across from the cathedral or Basilica as it’s sometime cold. Parking very close. Some shopping. We were too late for dinner which they stop serving and restaurants at 9:30. That sound a restaurant recommended by the pizzeria that stays open till I think 1 AM. It was decorated so cool, and the food was wonderful, it’s behind the cathedral on one of the side streets. I think the name was speakeasy, not positive on that.
Stayed 1 night in Jun 2023

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times & as usual great stay
Stayed 2 nights in May 2023
Response from Pauline on 18 May 2023
Dear Ms Rosemary,It is a pleasure to read your comment, a big thank you to you for this return.We are very happy to learn that you had a fabulous stay with us.Looking forward to welcoming you again for a future stay.Good for you,PaulinaSales Group Tourism & Business

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Pauline on 18 May 2023
Madame,Nous vous remercions pour ce retour positif suite à votre séjour parmi nous. Nous sommes ravis d'apprendre que vous avez été satisfaite par notre établissement.Nous espérons pouvoir vous accueillir une nouvelle fois parmi nous très bientôt.

10/10 Excellent

Veselin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location across the road from the Cathedral and within short walking distance to bars & restaurants along the river or in the city centre
Stayed 1 night in Apr 2023
Response from Pauline on 12 Apr 2023
Dear Veselin,Thank you very much for your generous comment following your recent experience at the Mercure Amiens Cathédrale hotel. We are always happy to see that our customers can come and share good times in our establishment.We hope to have the pleasure of seeing you again for another stay.Best Regards,

10/10 Excellent

Stanford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a cathedral-view room, and it didn't disappoint. The room was very pleasant, and the hotel is ideally located for visiting the cathedral and exploring the old city on foot.
Stayed 1 night in Mar 2023
Response from Pauline on 12 Apr 2023
Dear Stanford,First of all, we would like to thank you for choosing our hotel for your stay in Amiens. It is a real pleasure to read that you appreciated our location. We will be sure to share your comments with the entire team. Your satisfaction is our priority and we hope to welcome you during your next stay in Amiens.Best Regards, Pauline

4/10 Poor

Paul

Business traveller
Disliked: Staff & service
NO HOT WATER!!!!! - No Suppport, Vey Expensive
My recent stay (Feb 23) was for 7 night, 5 of which all of us had NO HOT WATER.....reception didnt want to know, no manager in sight to offer support, loads of people were complaining, had to have freezing showers in the morning - I left a day early as I couldnt take it any longer........very very poor customer service, total lack of support
Stayed 7 nights in Feb 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2023
Response from Pauline on 12 Apr 2023
Monsieur,Nous vous remercions pour ce retour positif suite à votre séjour parmi nous. Nous sommes ravis d'apprendre que vous avez été satisfaite par notre établissement.Nous espérons pouvoir vous accueillir une nouvelle fois parmi nous très bientôt. Cordialement,

2/10 Terrible

Ed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Anyone fancy a cold shower every day!!
Having stayed at hotels all over the world, this is the first time I have stayed in a highly rated hotel where there is no hot water provided to the room. Three days into a 4 day stay and they still cannot provide hot water. Not great having a cold shower in winter time!! The hotel does not seem to be doing anything to resolve the issue despite them saying day after day that it has been sorted out. I am not isolated in this issue as all 6 collegaues booked into the hotel have the same problem.
Stayed 3 nights in Feb 2023
Response from Pauline on 20 Feb 2023
We are very disappointed by your comment. Please accept our apologies for this sad experience, not reflecting usual feeling of our guests. Our team works hard to offer the best service. Unfortunately, a technical problem caused this hot water problem, and our receptionists could not do anything themselves. Our management immediately reacted by requesting a technical intervention, but this could not solve the problem as quickly as desired.This is why our management has met you directly in order to make refunds for you but also your colleagues on Monday.Once again, please excuse me for the inconvenience caused. We hope to welcome you again in our hotel. Kind regards

10/10 Excellent

Liraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very neat the Cathedral. Good range of bars and restaurants just a short walk.
Stayed 2 nights in Dec 2022
Response from Pauline on 27 Dec 2022
Dear Sir Ian,First of all, we would like to thank you for choosing our hotel for your stay in Amiens. It is a real pleasure to read that you appreciated our location. We will be sure to share your comments with the entire team. Your satisfaction is our priority and we hope to welcome you during your next stay in Amiens.Best Regards,PaulineSales Group Tourism & Business

10/10 Excellent

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay
Great hotel ,friendly and helpful staff,great location, Will stay thete again Cheers Fabrice
Stayed 1 night in Nov 2022
Response from Pauline on 27 Dec 2022
Dear Sir Fabrice,Thank you for taking the time to share your feelings following your stay at the Mercure Amiens Cathédrale hotel.It is with great pleasure that we receive your comments and I will not fail to pass them on to my team. Know that your opinion is very important to us, as it helps us to improve our service.Looking forward to welcoming you again for a future stay in Amiens.Best Regards,PaulineSales Group Tourism & Business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great welcome to Amiens
Really friendly staff wherever we connected with them. Extensive breakfast selection. Very comfortable food
Stayed 1 night in Nov 2022
Response from Pauline on 27 Dec 2022
Dear Mrs, Dear Mr,Thank you very much for your generous comment following your recent experience at the Mercure Amiens Cathédrale hotel. We are always happy to see that our customers can come and share good times in our establishment.We hope to have the pleasure of seeing you again for another stay.Best Regards,PaulineSales Group Tourism & Business

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Chester

Stayed 1 night in Sep 2022

10/10 Excellent

Steve

Stayed 1 night in Sep 2022

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is bright, welcoming,, nice breakfast, very close to the cathedral. The restaurant evening menu is fine, perhaps a bit limited. We had a lovely room with a cathedral view It looked to have been recently renovated and was spacious, with a small fridge and safe What was a little disappointing was the bathroom It was very small indded. Climbing in and out of the shower was a bit of a challenge The sink was large but the plug didn't stay in, whereas the plug in the bath had to be picked out with your fingernails!!! The built-in hairdryer didnt work, but the hotel lent us one. These are small issues, which we reported, and I'm sure they would be sorted out. We were surprised to see paper cups in the room for making drinks but we felt that this was an eco move, however for a four star hotel, a bit unexpected.. We would stay again
Stayed 2 nights in Aug 2022
Response from La direction on 31 Aug 2022
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Amiens Cathédrale.Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments lesmeilleurs.

10/10 Excellent

Linda

Stayed 1 night in Aug 2022
Response from La Direction on 31 Aug 2022
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Amiens Cathédrale.Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments lesmeilleurs.

8/10 Good

Rajnish, Penn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Modern furnishings. Excellent location and good value for money
Stayed 1 night in Jul 2022
Response from La Direction on 31 Aug 2022
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Amiens Cathédrale.Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments lesmeilleurs.

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Everything was good. The bathroom was not as clean as it should have been, but we brought sanitary wipes and cleaned it to our satisfaction
Stayed 1 night in Jul 2022
Response from La Direction on 31 Aug 2022
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Amiens Cathédrale.Nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments lesmeilleurs.

10/10 Excellent

V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, shame about the pillows!
Good hotel, particularly good views as it is just opposite the Cathedral in Amiens. My only grumble would be that Mercure generally do not provide good pillows. Otherwise I'm happy with the hotel
Stayed 1 night in Jul 2022
Response from VG on 18 Jul 2022
Dear V, We very much appreciate your comments regarding your stay at the Hôtel Mercure Amiens Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope that you enjoyed the city of Amiens. Also, we take into consideration you review concerning the pillows. Warm regards

10/10 Excellent

Artem, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location
Stayed 1 night in Apr 2022
Response from VG on 18 Jul 2022
Dear Artem, Thanks a lot for this good review. We hope to see you soon in Amiens ! Best regard

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location, walking distance to hard and restaurants by the river. Could do with proper air conditioning
Stayed 1 night in Jun 2022
Response from MB on 17 Jun 2022
Dear James, thanks a lot for this review and also for the wonderful pictures of the cathedral! Hope to welcome you again at the Mercure Amiens Cathédrale, Maxime.

4/10 Poor

Melanie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very bad check in service , nobody at desk and had to go back several times to check in Food awful! Quite the worst toughest steak I have ever had. Set ice in the restaurant was however very nice
Stayed 1 night in Jun 2022
Response from Maxime Bourgois on 10 Jun 2022
Dear Melanie, we are very disappointed by your comment. Please accept our apologies for this sad experience, not reflecting usual feeling of our guests. Our team works hard to offer the best service and food. We hope to welcome you again in our hotel. Kind regards

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location was good, using the Cathedral as a landmark to get back. Used the hotel as a base to visit a few WW1 cemeteries. When I parked the car, I had problems finding the hotel as the car park exit was nowhere near the hotel.
Stayed 2 nights in May 2022
Response from MB on 13 Jun 2022
Dear Anthony, thanks for sharing your opinion following your stay in our property. The carpark is 150m walking distance from the hotel. Don't hesitate to request explainations or map at the reception if you need, we will make a pleasure to assist you. Hope to welcome you again,

10/10 Excellent

Robert

Stayed 1 night in Apr 2022
Response from Maxime Bourgois on 19 Apr 2022
Merci beaucoup cher Robert pour cette excellente évaluation! Au plaisir de vous accueillir de nouveau dans notre hôtel et ses chambres recemment rénovées,

10/10 Excellent

Claudine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
In centre of town. Quiet area. Restaurant near by. Confortable hotel. View of cathedral. Very pleased.
Stayed 1 night in Apr 2022
Response from MB on 19 Apr 2022
Dear Claudine, thanks a lot for this very kind review! Hope to see you again, Maxime Bourgois, manager

10/10 Excellent

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Maxime Bourgois on 20 Sept 2021
Cher Khalid, un grand merci pour cette évaluation! A bientôt chez Mercure

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to reach many interesting restaurants and absolutely fabulous
Stayed 2 nights in Jul 2021
Response from MB on 4 Aug 2021
Dear James, what a pleasure to take note of comments like yours!! We are very proud of your satisfaction and hope to welcome you again. Kind regards from Amiens!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed in a suite. Great view of the cathedral from the balcony. Staff very helpful. I was really impressed by the anti Covid measures in place. We felt very safe.
Stayed 2 nights in Jul 2021
Response from MB on 1 Aug 2021
Dear customer, thanks a lot for your kind review. We hope to welcome you again in Amiens! Kind regards from our lovely city, Maxime

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from MB on 20 Jul 2021
Merci d'avoir pris le temps de repondre à l'enquête. n'hésitez pas à nous contacter directement afin d'étudier ensemble nos axes de progrès. Cordialement, Maxime

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Cleanliness is not an option for customer
Cleanliness was not at all at the expected level. Very disappointing. Several spots were dirty and the tilet handle was full of traces (this during COVID time!). The room was at the very end of the hotel, and appeared to be "a bit lost". It this because the reservation was done over hotel.com and not directly?
Dirt on the walls
Again dirt
Toilet handle
Stayed 1 night in Jun 2021
Response from MB on 20 Jul 2021
Dear customer, as we already answer in your another review, Cleanless in one ofour priority, more than before in theses troubled times. I'm sorry that it was not your feeling. Regarding your pictures, for information it was just some cleaning product to heavy and impossible to take off. Hope to welcome you again, MB

10/10 Excellent

Khalid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from MB on 23 Mar 2021
Cher Khalid, merci beaucoup pour cette excellente évaluation! Nous nous réjouissons de votre satisfaction et esperons avoir la joie de vous accueillir de nouveau bientôt dans notre hôtel Mercure d'Amiens. Bien à vous, Maxime Bourgois, directeur d'exploitation

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Amiens!
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice view. Did not like bathroom layout. Odd saloon glass doors that pretty much touch the bed. Towels very shabby quality. Two very cheap plastic cups. carpet not in great shape. it was fine. tv was good with cnn bbc
Stayed 1 night in Jun 2020
Response from Nathalie on 16 Jul 2020
Thank you for your opinion. I am sorry that the quality of the service did not meet your expectations. We hope to see you again, and that you remain confident in the Mercure brand.

4/10 Poor

Laura

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Little things mean a lot when a four star hotel
There werent any tea making facilities and when I asked , I was told that they no longer supply due to Covid 19 regulations. I do not see why this is not possible. When travelling I look forward to a hot drink and some quiet relaxation in my room. No shampoo either.
Stayed 1 night in Jun 2020
Response from Anne D / Manager on 22 Jun 2020
Dear Guests, Thank you for your comment. That is right that in French hotels, all items as paper, tea bags... are forbidden with the covid regulations. but we give them on request, at reception (we have to throw away everything after guest departure). But there is a shampoo and body cleansing gel from the famous Nuxe company, in each bathroom, the bottle is desinfected after each client. We would prefer to wellcome you with all the facilities and no Covid restrictions! Best regards