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Reviews of Holiday Inn Express & Suites Ames, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Ames, an IHG Hotel
2600 E 13th St, Ames, IA

Reviews

8.4

Very good

Rating 10 - Excellent. 162 out of 329 reviews" "
Rating 8 - Good. 101 out of 329 reviews" "
Rating 6 - Okay. 38 out of 329 reviews" "
Rating 4 - Poor. 19 out of 329 reviews" "
Rating 2 - Terrible. 9 out of 329 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Laura, Lawton

Travelled with partner
Liked: Staff & service, property conditions & facilities
Karen was great checking us in and making sure we had we we needed. She was so pleasant - she made the start of our stay fun and welcoming!
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express & Suites Ames Iowa on 16 Apr 2024
Thank you for taking time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and found everything to your liking. We look forward to your next visit. Thank you!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Ames Iowa on 16 Apr 2024
Thank you for taking time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and found everything to your liking. We look forward to your next visit. Thank you!

6/10 Okay

Allyson

Travelled with family
Time for some updating.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Ames Iowa on 16 Apr 2024
Thank you for taking time out to review your recent stay with us. We do hope you enjoyed your stay at our hotel and will choose to stay with us again. Thank you and take care!

10/10 Excellent

Ann, Viroqua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was near our destination and served our needs well. It offered breakfast, which was very satisfying. All of the bathroom features suited us, and the beds were comfortable.
Stayed 1 night in Mar 2024
Response from Holiday Inn Express & Suites Ames Iowa on 16 Apr 2024
Thank you for the 5-star rating and for taking time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and found everything to your liking. We look forward to your next visit. Thank you!

4/10 Poor

Justin, Kountze

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
The outlets in the room did not work properly. There was no sleep timer on TV. No fan in bathroom.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

DOMINIQUE, sioux falls

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As always holiday inn express never let me down
Stayed 1 night in Dec 2023

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean is very important to me good breakfast friendly people
Stayed 1 night in Nov 2023

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel. Spendy but they all are on football games
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel. We have stayed at several in Ames and this is by far the nicest
Stayed 1 night in Oct 2023

4/10 Poor

Kelly

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
No working shower
The sheets on one of the beds had a brown stain. And when we woke up in the morning we found out our bathroom had no running water in the shower. Waited 20 min to find out they had no maintenance person to fix the issue so we had to get keys to another room to shower.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2023

10/10 Excellent

Katherine

Stayed 2 nights in Nov 2022

6/10 Okay

Suzie

Stayed 1 night in Aug 2023

10/10 Excellent

Roy, Coweta

Liked: Cleanliness, amenities
Easy access from & to highway.
Stayed 1 night in Aug 2023

10/10 Excellent

Michele T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast helpful staff friendly staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023

8/10 Good

Jens

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very Holiday Inn Express site in a good driving, but not so much walking, location!
Stayed 1 night in Jul 2023

8/10 Good

Brett

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Very nice stay. Clean, comfortable, everything went smoothly. Needed extra towels- no problem!
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: best breakfast options we’ve ever had at a hotel, clean pool, great pillows, clean rooms, friendly staff, quiet hallways, lighted parking lot, easy access into Ames. Cons: really pricey to stay, not the most comfortable mattresses, loud pool area, and prepare yourself that people in the dining area can watch you swim through windows adjoining the two rooms Overall: great for our family of 5, but I didn’t realize the steep price when I booked. (My oversight. It was over $500 for only 2 nights. From prior stays in the area, I’ve been at comparable places for $150-$200 less.). We would definitely return when we visit family, but the price will have us going elsewhere. The staff was excellent though.
Stayed 2 nights in Jun 2023

8/10 Good

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, good breakfast, friendly service
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always.
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express & Suites Ames Iowa on 15 May 2023
Thank you so much for the 5-star rating and for taking the time out to review your recent stay with us. We are so glad to hear that you enjoyed staying at our hotel and we look forward to your next visit. Thank you!

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Holiday Inn Express & Suites Ames Iowa on 24 Apr 2023
Thank you for taking the time out to review your recent stay with us. We are glad to hear you enjoyed staying at our hotel and we look forward to your next visit!

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2023
Response from Holiday Inn Express & Suites Ames Iowa on 24 Apr 2023
Thank you for taking the time out to review your recent stay with us. We are glad to hear you enjoyed staying at our hotel and we look forward to your next visit!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Holiday Inn Express & Suites Ames Iowa on 24 Apr 2023
Thank you for taking the time out to review your recent stay with us. We are glad to hear you enjoyed staying at our hotel and we look forward to your next visit!

6/10 Okay

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a diamond member, I should have been given a room on a high floor away from the elevator. I was given a room right next to the elevator and the lobby. There was constant yelling and activity in the lobby that kept me up all night.
Stayed 1 night in Feb 2023
Response from Holiday Inn Express & Suites Ames Iowa on 28 Mar 2023
Thank you for taking the time out to review your recent stay with us. We have read your comments and will be speaking with our team members so that we can improve in this area. We hope you will choose to stay with us again. Thank you and take care!

8/10 Good

Troy

Stayed 1 night in Feb 2023
Response from Holiday Inn Express & Suites Ames Iowa on 28 Mar 2023
Thank you for taking the time out to review your recent stay with us. We are so glad to hear that you had a good experience, and we look forward to your next visit!

10/10 Excellent

Sharla

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Holiday Inn Express & Suites Ames Iowa on 28 Mar 2023
Thank you so much for the 10-star rating and for taking the time out to review your recent stay with us. We are so glad to hear that you had a great experience, and we look forward to your next visit!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Holiday Inn Express & Suites Ames Iowa on 28 Mar 2023
Thank you so much for the 10-star rating and for taking the time out to review your recent stay with us. We are so glad to hear that you had a great experience, and we look forward to your next visit!

10/10 Excellent

AYUSHMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 1 night in Jan 2023
Response from Holiday Inn Express & Suites Ames Iowa on 8 Feb 2023
Thank you so much for the 10-star rating and for taking the time out to review your recent stay with us. We are so glad to hear that you enjoyed staying at our hotel and found everything to your liking. We look forward to your next stay! Thanks again!

10/10 Excellent

Miguel

Stayed 1 night in Jan 2023

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking
Stayed 1 night in Dec 2022
Response from Holiday Inn Express & Suites Ames Iowa on 10 Jan 2023
Thank you so much for taking the time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and had a good experience. We look forward to your next visit.

2/10 Terrible

elizabeth

Travelled with family
Was a blizzard couldn't make it to hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Holiday Inn Express & Suites Ames Iowa on 10 Jan 2023
Thank you so much for taking the time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and had a great experience. We look forward to your next visit.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was excellent, very clean property and rooms. Comfortable beds and bedding, and the breakfast is excellent. Would definitely stay here again!
Stayed 1 night in Dec 2022
Response from Holiday Inn Express & Suites Ames Iowa on 10 Jan 2023
Thank you so much for taking the time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and had a great experience. We look forward to your next visit.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. The bed was very comfortable. We appreciated the king sized pillows on our king bed. Most hotels use standard size. We would definitely stay here again.
Stayed 1 night in Nov 2022
Response from Holiday Inn Express & Suites Ames Iowa on 10 Jan 2023
Thank you so much for taking the time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and had a great experience. We look forward to your next visit.

8/10 Good

Coral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Holiday Inn Express & Suites Ames Iowa on 10 Jan 2023
Thank you so much for taking the time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and had a good experience. We look forward to your next visit.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy that does breakfast watch was helpful and friendly! Kudos. Breakfast was great. And king bed was so comfortable. Will be staying again when we pass thru.
Stayed 1 night in Nov 2022
Response from Holiday Inn Express & Suites Ames Iowa on 10 Jan 2023
Thank you so much for taking the time out to review your recent stay with us. We are so glad you enjoyed staying at our hotel and had a great experience. We look forward to your next visit.

10/10 Excellent

Rasia, Peculiar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bedding
Stayed 1 night in Oct 2022

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff very friendly and helpful.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Holiday Inn Express & Suites Ames Iowa on 20 Oct 2022
Thank you so much for the 10-star rating and for taking the time out to review your recent stay with us. We are so glad to hear you enjoyed staying at our hotel and we look forward to your next visit. Thank you and take care!

10/10 Excellent

Kathleen M

Stayed 2 nights in Oct 2022

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off I-35.
Stayed 1 night in Oct 2022
Response from Holiday Inn Express & Suites Ames Iowa on 20 Oct 2022
Thank you so much for the 5-star rating and for taking the time out to review your recent stay with us. We are so glad to hear you enjoyed staying at our hotel and we look forward to your next visit. Thank you and take care!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we've stayed in Ames many times, this was the first time at this hotel. Would definitely stay here again! The room was nice, very welcoming front desk staff, good value.
Stayed 2 nights in Sep 2022
Response from Holiday Inn Express & Suites Ames Iowa on 20 Oct 2022
Thank you so much for the 5-star rating and for taking the time out to review your recent stay with us. We are so glad to hear you enjoyed staying at our hotel and we look forward to your next visit. Thank you and take care!

8/10 Good

See

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and room were well kept and cleaned.
Stayed 1 night in Aug 2022
Response from Holiday Inn Express & Suites Ames Iowa on 20 Oct 2022
Thank you for taking the time out to review your recent stay with us. We are so glad to hear you enjoyed staying at our hotel and we look forward to your next visit. Thank you and take care!