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Reviews of YHA Grasmere Butharlyp Howe - Hostel

4 out of 5
YHA Grasmere Butharlyp Howe - Hostel
Easedale Road, Grasmere, Ambleside, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 40 reviews" "
Rating 8 - Good. 10 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from YHA Grasmere on 21 Nov 2023
Thanks Stephen for the 10/10!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from YHA Grasmere on 21 Nov 2023
Thanks Colin for the 10/10!

10/10 Excellent

william

Stayed 1 night in May 2023

10/10 Excellent

Ian

Liked: Staff & service, property conditions & facilities
All members of staff extremely helpful, young lasse went out of her way to book me in early, then other females granted me an iron and ironing board and directed me to the in-house laundrette and drying area🙏 Absolutely einfach-klasse/ simply brilliant. All areas were spotlessly clean. This YHA is the best, in my humble opinion, and the ambiance is surreal. A credit to Cumbria, exemplifies the fact that Cumbria is putting the Great back into Britain ✌️☮️🐇💋🌈
Stayed 2 nights in May 2023
Response from Team Grasmere on 4 Jun 2023
Dear IanThanks so much for all your positive feedback. We're delighted you enjoyed your stay. We hope to be able to welcome you again.Best wishesTeam Grasmere

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over for a Cycle Sportive
More than expected. Room extremely clean and fresh and bed suprisingly comfortable. On-site self-catering facilities a real bonus and well equipped. Service and check-in was very friendly and efficient. Fantastic location, peaceful yet only a short walk to Grasmere centre.
Stayed 1 night in Apr 2023
Response from Team Grasmere on 28 Apr 2023
Hi MThanks for writing us such a cracking review! We're delighted you enjoyed so much about the hostel. We hope to be able to welcome you again sometime.Best wishesTeam Grasmere

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is set within amazing grounds which really are second to none. The cost of the rooms are cheaper than regular hotels with shared bathrooms with other guests. The facilities are similar to those at campgrounds. The bedrooms have bunkbeds - no towels provided. I appreciate that with youth hostels you lose comfort that regular bnbs provide, but to be charging £110 per room per night doesn’t give you what you should get for that price. Youth hostels were historically for youths, to get away at reasonable prices. I was the only 20 year old I saw at the property. The rest of the guests were 40s with some looking retirement age. I’m not saying the place should be reserved for ‘youths’ but I am saying, the rooms should reflect the price. If it’s no longer about providing a space for ‘youths’ to go away, then it needs to massively increase the quality provided. Next time, I’ll pay the extra £20 and stay somewhere with an en-suite and towels I don’t have to pay for.
Stayed 2 nights in Apr 2023
Response from Team Grasmere on 17 Apr 2023
Hi Natalie, thank you for your review. We will feed it back to the department that sets our prices. Glad you loved the location.Kind regardsTeam Grasmere

10/10 Excellent

Guey-Mei

Stayed 1 night in Dec 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Avoid!
Avoid this place, especially if there's any chance you may arrive after 10pm - they have no staff at all on duty after 10pm (which seems very unsafe) and no facilities to collect keys after that time. They cancelled our booking at 9pm on our night of arrival because of their unusual lack of late check-in services as we were delayed and would arrive after 10pm. They refused to even transfer our room to a nearby YHA which we could have reached. They caused us inconvenience and extra expense and then still charged us for the room! They should make clear on hotels.com that they'll refuse anyone arriving late, as I've never before encountered this in literally hundreds of hostel and hotel stays, in the UK and abroad. When i emailed to complain, the second response was an autoreply that the place currently has no manager - this doesn't surprise me! Do yourself a favour and stay elsewhere - if you have any issues with them, they won't be interested.
Stayed 1 night in Jul 2022
Response from Team Grasmere on 8 Nov 2022
Thank you for your review as it provides me an opportunity to be clear about several points you raise.I would urge all of our guests to make themselves aware of our check-in times and not assume that exceptions can be made for them. It is your responsibility to ensure that you are aware of the terms and conditions of your booking and abide by them, as we do.Our check-in times are clearly stated on all of the websites we use. Our Reception closing time of 10pm is in line with all of the other YHAs across the Lake District except two. We take the check-in process very seriously not only for the safety of those staying in our hostel, but also as we are a charity for young people we are required to verify ID of everyone staying at the hostel which is why we would never leave keys somewhere unattended for late arrivals as suggested. We will always try to transfer bookings to the only YHA in the Lake District that does have a 24 hour check-in facility but as it is the busy Summer period, this is not always possible.Please be assured that there are always staff members nearby overnight in the event of emergencies and to ensure the safety of our guests but this does not mean that we have a 24 hour check-in service.Finally, when you emailed us to express your concerns, you received an appropriate and timely response from our Hostel Manager which was followed up by our Customer Resolutions team.Kind regardsTeam Grasmere

10/10 Excellent

Surag Suresh, Cupertino

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Good property but there is woody smell in common areas as it is old mansion.
Stayed 3 nights in Apr 2022
Response from Team Grasmere on 26 Apr 2022
Hello Surag Suresh, thanks for giving us a 5 out of 5 review. Hope to be able to welcome you again some time. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Ulrich

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Team Grasmere on 22 Sept 2021
Dear Ulrich, thanks so much. Delighted you enjoyed the hostel. See you again, we hope. Kind regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

nic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grasmere break
Perfect location very clean very friendly people
Stayed 1 night in Oct 2020
Response from Manager on 15 Jan 2021
Hi Nic, thank you for your kind review, we hope to see you again as soon as we are able to re-open.

8/10 Good

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities
It was
Stayed 1 night in Sep 2019
Response from YHA Grasmere on 28 Sept 2019
Dear Ewan, Thanks for your review, we hope you enjoyed your visit. YHA Grasmere

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel!
What a lovely place to stay. The staff were absolutely lovely and the hostel is well equipped. Comfortable bed, clean crisp linen and beautiful surroundings. I would definitely recommend.
Stayed 1 night in Jul 2019
Response from YHA Grasmere on 14 Jul 2019
Dear Carol, Thanks for your great review, we are so pleased to hear you enjoyed your visit. We hope to see you again, YHA Grasmere

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from YHA Grasmere on 16 Jul 2019
Thanks for the great review! YHA Grasmere

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel
Nice location, Warm welcome, Sufficient showers and toilets, Everything is good for a hostel except the off and on wifi signals.
Stayed 1 night in Mar 2019
Response from YHA Grasmere on 13 Mar 2019
Thanks for your review of YHA Grasmere. Great to hear you had a good stay, we hope to see you again. YHA Grasmere

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in this part of the Lakes
Nice hostel in a beautiful part of the world. Friendly and welcoming staff.
Stayed 2 nights in Oct 2018

8/10 Good

Ian, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities
Stay in the lakes
Hostel, close to the centre of Grasmere. Good location.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Cozy hostel
Stayed 1 night in Jul 2018
Response from YHA Grasmere on 17 Aug 2018
Thank you for your email and we hope that you visit us again soon.

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hostel
Really enjoyed my stay here. It is a very charming hostel in beautiful surroundings. Very relaxing place to stay.
Stayed 1 night in Jun 2018

8/10 Good

Jo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for groups
Clean and functional. Lovely staff. Can see this is great for families and groups with large communal areas but wouldn’t stay again as a couple. Very basic for same price as a b&b.
Stayed 1 night in Jun 2018

10/10 Excellent

Aj, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
A couple of minutes walk down the path is the little cozy town Grasmere. Co-op store is down the street. Enjoyed the walk during sunset.
Stayed 1 night in May 2018

6/10 Okay

Dee, Birmingham, UK

Liked: Cleanliness, staff & service, room comfort
Great Location
The area the hostel is located is simply divine. The building and surroundings of YHA Grasmere is fabulous. However, slightly disappointed that advertises as private rooms which would mean your own personal facilities but this was not the case. Better if just state the number of bunks and declare that always shared. It is slightly deceiving otherwise. However, the stay was really comfortable and good place just to rest your head for the night.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. Staffs are nice. Kitchen is well equipped. Room is clean.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting and great facilities Friendly staff & room clean & tidy Could do with a YHA sign in the village
Stayed 1 night in Sep 2017
Response from Emma Monnington, Reception Manager on 25 Sept 2017
Hi there, Thank you for the review! We are glad you were happy with our facilities and our lovely staff! Thank you for your feedback regarding a sign in the village, we will see what we can do. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Grasmere, female dorm
Beautiful building, great location, free parking, friendly helpful staff, comfy rooms. Can't fault it for the price! Only improvement I'd suggest is sprucing up the bathrooms.
Stayed 1 night in Aug 2017
Hi there, Thank you for the review. We are glad you enjoyed your stay with us and the beautiful buildings! Thanks for the feedback on the bathrooms, we will bear this in mind for future renovations. Kind regards, Emma Monnington, Reception and Accommodation Manager

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, amazing yha
Absolutely amazing buildings and views to die for. Staff courteous and helpful, meals plentiful and good service.
Stayed 2 nights in Aug 2017
Hi Rosalyn, Thanks for your review! We are glad you enjoyed your stay with us, hope to see you again soon! Kind regards, Emma Monnington Reception and Accommodation Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Amazing location amazing building couldn't fault it

4/10 Poor

Rob, Ottawa

Liked: Staff & service
Disliked: Room comfort
Really not suitable for a couple.
Booked a double room and for 70 GBP expected a bit more, there were no towels, no breakfast and a shared bathroom. The room fits 4, so perhaps it would have been the same cost for 4? That would have been more reasonable. Also, there was only a single power outlet in the room...how on earth are 4 people expected to share a single outlet?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed after a long day hiking. The hostel delivered friendly service and comfort to the extent it can be expected in a hostel. the room was very clean and quiet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, a good place to stay
This is one of the best YHAs I have stayed at - great location (walking distance from pubs, cafes and some great walks), clean rooms and facilities, private showers and toilets (rather than communal), a good supper club and really great breakfast. Packed lunches made to order, friendly staff and a good experience. Parking is limited, which is the only slight down-side.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This was a great place to stay. The staff were absolutely brilliant and very friendly. The food was great with very reasonable prices. The location was good for walking and exploring the area

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Kuan-Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from YHA Grasmere on 17 Aug 2018
Hi Kuan-Chen, Thank you for your review and we hope you visit again soon.

6/10 Okay

Aya

Liked: Cleanliness
Disliked: Property conditions & facilities
とても静かな環境のホステル
バス停横の細い坂道を進んでさらにYHAの看板のある入り口から少し歩くので、最初は見つけるのが大変でしたが、おしゃれな外観で、森に囲まれていてとても静かで落ち着けるホステルでした。 受付や食堂のあるメインの建物とは別棟に滞在することになったのですが、別棟では無料Wifiが使えませんでした。一度外へ出て本棟のラウンジへ行かないとネットが見れないのは不便でした。 女性用ドミトリー（４人用）に滞在しました。同室の方たちがトレッキング目的で大荷物だったので狭い部屋がさらに狭く感じましたが、部屋自体は清潔で過ごしやすかったです。 食事は共用のキッチンを使用して自炊しましたが、調理器具や食器などたくさんそろっていたので不自由はありませんでした。