Hotels with Airport Shuttle in Amakhala Game Reserve

"Was left stranded outside the gate with no access no instructions. Gate would not open even though wr drove up to it. Phone lines dead. Had no option but to drive away feeling very sad and extremely dissapointed. Drove off into the dark desert looking for a last minute booking which ended up being 1.5 hours drive away. Management said no refund once they finally contacted us in a new telephone number that neither us or hotels.com had been provided with. Still waiting for some sort of apology...