Alvan hotels from RM244

"The hotel was great! Very clean, beds were very comfortable, but the staff member was very rude. We did not get to the hotel until after midnight, and the staff member was outside smoking when we walked up to the front doors he asked if we had a reservation in a very rude tone, and then when we said yes we do, he acted annoyed that he had to come do his job. Once we were at the front desk he didnt ask my name or anything just stood there in silence for a good 2-3 minutes, finally i just hand over my drivers license and then my husband was going to pay for the room with a different credit card and the staff member says "no the card has to be in her name since she booked the room" we travel alot and have never had any issues with this before. I pay for our room and he hands over the room keys doesnt say thank you or anything. Ive never had a hotel staff be so annoyed and or treat a customer so poorly before. The hotel was great just poor customer service. "

"Kind staff, pet friendly. Lots of people that aren’t guests at the hotel loitering outside that make it feel a little unsafe. "

"The one negative aspect of my hotel stay was that I was given a dirty room, but it was resolved when a staff member moved me to a another room. Other than that minor issue, I had an excellent experience. "

"Great staff"

"It was great I had a fun time"

"The desk staff was extremely friendly and helpful. The room needed some more cleaning of kitchenette sink and bathroom counter. Heating unit not able to keep up. Very drafty door. Needed to stick towels in the door frame. Front desk brought us a heater. Bed was very comfy!"