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Reviews of Tru by Hilton Alcoa Knoxville Airport

2.5 out of 5
Tru by Hilton Alcoa Knoxville Airport
125 FURROW WAY, Alcoa, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 406 reviews" "
Rating 8 - Good. 86 out of 406 reviews" "
Rating 6 - Okay. 37 out of 406 reviews" "
Rating 4 - Poor. 18 out of 406 reviews" "
Rating 2 - Terrible. 20 out of 406 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the desk were wonderful.
Stayed 1 night in May 2024
Response from Kris on 20 May 2024
Thank you for your recent stay with us. We look forward to seeing you again

4/10 Poor

Mia

Liked: Cleanliness, staff & service
You can’t truly control the air temperature in the room. I was freezing and no matter how high I’d turn the heater up the unit always would meet the temperature for 15 minutes or so then go back down to blow cold air. I got out of bed several times to try to adjust it. I eventually gave up and turned the unit off and guess what…it still blew cold air. I don’t mean a little bit, I mean I was blasted with it on my face from ten feet away from the unit. I’m not sure if this is all rooms, but I walked by others and it seemed to be a similar case. The room creaked a lot because of this so between that and the airplanes it was really hard to sleep. Apparently their key card machine kept breaking so I spent most of the night with no keycard, but the lady at the front desk was kind enough to let me in and out with her key. She was very pleasant but didn’t greet me when I walked in so I felt a little awkward just standing there watching her fiddle around the front desk lol. I eventually was like…hello? 😅
Stayed 1 night in Apr 2024
Response from kris on 26 Apr 2024
Thank you for your feedback of your stay with us. I apologize for the inconvenience of your stay. We will take notice of this and fix the issue of preventing this for future stays. Thank you for your stay with us.

10/10 Excellent

Summer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Will stay again
Stayed 1 night in Apr 2024
Response from kris on 26 Apr 2024
Thank you for your recent stay. We look forward to seeing you again

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good
Stayed 1 night in Apr 2024
Response from Kris on 26 Apr 2024
Thank you for your stay with us. We look forward to seeing you again

10/10 Excellent

Jack, Dixon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with super friendly staff. We booked their airport shuttle for a 0345 departure. We arrived at the counter and were informed the shuttle driver was sick. They pre ordered a ride share driver who was waiting for us. Excellent service.
Stayed 1 night in Apr 2024
Response from Kris on 18 Apr 2024
We are happy to hear that your experience at Tru by Hilton was a great stay. We look forward to seeing you again

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to airport. The shuttle service was excellent.
Stayed 1 night in Apr 2024
Response from Kris on 18 Apr 2024
We are happy to hear that you enjoyed your stay. We are looking forward to seeing you again.

10/10 Excellent

Gustavo

Stayed 1 night in Apr 2024
Response from Kris on 9 May 2024
Thank you for your recent stay with us. We look forward to seeing you again

10/10 Excellent

Rakshitha

Stayed 1 night in Apr 2024
Response from Kris on 18 Apr 2024
Thank you for staying with us and look forward to hosting you again

2/10 Terrible

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kris on 18 Apr 2024
We're deeply sorry for your experience and we're committed to making things right. We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Kris on 18 Apr 2024
Thank youfor staying with us and look forward to hosting you again

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool table and coffee table
Stayed 3 nights in Mar 2024
Response from Kris on 19 Apr 2024
Thank you for your recent stay. We look forward to seeing you again

10/10 Excellent

Jimmy, Jamestown

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Super close to the airport.
Stayed 1 night in Mar 2024
Response from Kris on 19 Apr 2024
Thank you for your recent stay with us. We look forward to hosting you again

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, accommodating staff, consistent with Tru brand.
Stayed 2 nights in Mar 2024
Response from Kris on 19 Apr 2024
Thank you for your recent stay with us. We look forward to seeing you again

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Kris on 18 Apr 2024
Thank you for staying with us and look forward to hosting you again

10/10 Excellent

Danny R.

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Kris on 19 Apr 2024
Thank you for your recent stay with us. We look forward to seeing you again

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

kristie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Feb 2024

8/10 Good

Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is too small for the price. New and clean facility. The front desk person was not that welcoming.

4/10 Poor

Darryl

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mathew Mark

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

kaylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly.
Place was as expected when staying at anything associated with Hilton. Had an issue with the airport shuttle and the hotel phones were down. I didn't expect anything, but they quickly made it right and we're very apologetic. I would definitely stay here again. My child also loved that they had a nice modern lobby area with pool table and other games.
Stayed 1 night in Dec 2023

6/10 Okay

Kena

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
2 rags & 3 towels for a double bed room
I booked a double queen bed room, for 1 night. The room was nice & clean, the staff Saturday night when we checked in was nice & helpful. Sunday morning. That’s where everything went down hill. Our room was only stocked with 2 wash rags & 3 bath towels. We had 3 adults in the room, and said as much when we booked. Went down to the front desk to get extra towels & the first excuse was that housekeeping wouldn’t be in until 9 (it was 815, maybe!) took our room number said they’d deliver them. Went back again after 9, was told all the towels were dirty. We go to check out at 930 and see a housekeeping cart FULL of clean towels. Not sure the truth, but 2-3 towels for a double queen bed is not enough! I wasn’t able to use a clean rag (I used a hand towel) or towel after my shower. For that reason alone I will not return.
Stayed 1 night in Dec 2023

6/10 Okay

April

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern, clean rooms, although they are small. Nice breakfast. One really annoying thing is that an alarm in our room went off at 5:30am. They need to make sure alarms are initially turned off.
Stayed 1 night in Dec 2023

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
Very clean and welcoming space.
Stayed 1 night in Dec 2023

6/10 Okay

steve

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

nisakorn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rachel

Disliked: Property conditions & facilities
Hated the bathroom. Soap, shower containers not filled and terrible
Stayed 2 nights in Dec 2023

2/10 Terrible

Rhonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was dirty. Took 3 calls/visits to the front desk to get someone to the room to clean the shower. Horrible, overwhelming chlorine/air freshener smell throughout the hotel….resulted in headache for our entire stay. Will NOT stay here again
Stayed 4 nights in Nov 2023

10/10 Excellent

kaylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

Jerry

Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loud not sound proof enough
Stayed 2 nights in Nov 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service
The room we were given was not ready for publis use. All the lamps were unplugged, several of them did not work. The room was for two people, but there was only one chair. Access to the property was terrible and dangerous. This was not the quality I am used to from Hilton.
Stayed 2 nights in Nov 2023

8/10 Good

Kendra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Was ok...but I chose this property based on cleanliness rating...wasn't a big fan of the moth that was lacquered onto the floor with the guts of it smooshed all over nearby...it was about a half dollar size 3-dimensional pile of guts. No way someone cleaning should have missed it. Shade wouldnt shut so had to sleep with streetlights glaring through the window unless i wanted to get dressed again and ask for maintenance to come at 1 AM. So i say ok, but not great. Convenience to airport was excellent though.
Stayed 1 night in Nov 2023

6/10 Okay

Cecille

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel room was dirty!!! The floor was not vacuumed, bathroom shower was icky, dirty, old. Bed was squeaking. Overall, terrible first impression.
Stayed 1 night in Nov 2023

8/10 Good

BRUCE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower is in need of attention (glass shower door would not close because it was misaligned).
Stayed 5 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

nancy, Blackey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in
Stayed 1 night in Nov 2023

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to the airport was great. Very friendly staff
Stayed 1 night in Oct 2023

8/10 Good

Marty

Travelled with family
Comfortable Good coffee
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff friendly Breakfast very good. My room was missing the hairdryer, but housekeeping found one for me.
Stayed 1 night in Oct 2023

8/10 Good

Jamari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t the cleanest I’ve know for a Tru hotel. When we got to our room the door was cracked open which was odd but we just gone assume they just cleaned it. The bathroom shower had brown spots up and down in the shower. Soap dispenser was empty and TV wasn’t showing the best pictures and real fuzzing not sure if the antenna’s were messed up in the area or what. But this isn’t Tru hotel’s that I’m used to when we travel.
Stayed 1 night in Oct 2023

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun, modern, clean, comfortable.
The lobby was super fun with hanging chairs and billards. Our room was clean and modern. The bed and pillow were very comfortable.
Stayed 1 night in Oct 2023