Kid Friendly Hotels in Alcântara

"Very strange setup in the room. It had two double beds as requested. Then it had two tiny rooms for toilet and shower. Sink outside. Then a curtain dividing the bed from the bathroom area. No privacy. It was a crazy setup."

"Clean and great supply in the washroom! Shuttle from the airport would have been nice and breakfast was not included! "

"Great hotel and staff were really wonderful. Some small cleanliness issues in the bathroom but otherwise great experience, attentive staff were fantastic Highly recommended "

"Great location near Rossi square. Very soundproof. "

"Staff were very friendly Average hotel Nothing wrong with it"

"Hotel is very nice and beds comfortable. A slight incident during check in with a staff that had a slight attitude problem but Mr. Santos helped with everything. He was very informative with hotel information. Overall it was a very nice experience with a superb breakfast spread. "

"everyone was helpful and pleasant !"

"Great location right by the subway line. Comfortable bed. Staff were nice and friendly. Good amenities including the sauna, steam room and swimming pool."

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "