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Reviews of The Cottage Motor Inn Albury

3 out of 5
The Cottage Motor Inn Albury
523 Hume St. (Hume Hwy.), South Albury, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 445 reviews" "
Rating 8 - Good. 180 out of 445 reviews" "
Rating 6 - Okay. 38 out of 445 reviews" "
Rating 4 - Poor. 10 out of 445 reviews" "
Rating 2 - Terrible. 3 out of 445 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic well appointed very clean, very quiet and caters for everyone able bodied or handicapped. Electric car power point and very close to town at a very resonable price. I will stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Kerry

Liked: Staff & service
Would stay again
Great location, clean and quiet even though it was fully booked.
Stayed 1 night in Feb 2024

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrys business trip
This is a very good place to stay, everything in the room works, nothing broken rooms are older but in great condition. Room rate is spot on for style of motel, which is very good.
Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Carole

Everything was absolutely fine. Lots of power points in the right places, the wifi speed was terrific, the hot water was very hot, I slept well…no traffic noise. Nothing to complain about.
Stayed 1 night in Feb 2024

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024

10/10 Excellent

Peter, Castle Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shower. Wide choice of TV channels and streaming services.
Stayed 1 night in Jan 2024

10/10 Excellent

Lesley

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy room, hot shower, comfy bed, good size tv.. all round nice room and a good stay.. definitely recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for the night with two kids. Very spacious room with great extra facilities i.e. WiFi, a Smart TV and a microwave. Beds were comfortable and the shower was nice and powerful. Fantastic value for money, would definitely stay again!

10/10 Excellent

william

Stayed 2 nights in Dec 2023

10/10 Excellent

Breydon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 19 Dec 2023
Thank you for the positive review. We take pride in the quality of accommodation and service we provide. I am glad you enjoyed it, and we welcome you back the next time you are travelling through Albury.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location comfortable walking distance to town centre. Room was clean and well set out if a little dated. Staff were welcoming and helpful.
Stayed 1 night in Dec 2023
Response from David on 19 Dec 2023
We hope you can come again one day, Ben, and see our further improvements.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst a little dated our dog friendly room was very clean and well maintained. Staff are friendly and accommodating, motel is conveniently located for walking to the town or the river. On site parking directly outside the room was a bonus too. Everything you could possibly need for a very reasonable price.
Stayed 8 nights in Nov 2023
Response from David on 8 Dec 2023
Thank you for your positive review. All our staff take pride in providing a spotlessly clean environment for all guests. Hopefully, you can stay with us again soon.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Room size was excellent
Stayed 4 nights in Nov 2023

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to Centre of Town easy access to freeway, affordable
Stayed 1 night in Nov 2023
Response from David on 8 Dec 2023
We are fortunate to be in the perfect location for access to the city centre, river and freeway. Providing affordable and clean accommodation to our guests are just two of the goals.

8/10 Good

Glenn

Business traveller
Liked: Cleanliness
A convenient place to stay for central Albury. Rooms, though not large, are comfortable and functional. One very good aspect is that this motel turns off outside lights at 10:30pm so it is properly dark in the rooms. There is a bit of traffic noise, but not excessive. The most annoying feature is driving in - parking is tight and you can't turn right into the motel so arriving often involves a drive around the block. Also a lot of people seem to smoke outside their rooms, and you can smell it inside.
Stayed 2 nights in Oct 2023
Response from Peter on 27 Oct 2023
ear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service
Nice quiet little stop over
Stayed 1 night in Oct 2023
Response from Peter on 27 Oct 2023
ear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

2/10 Terrible

Mel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Would never stay here again
Stayed 2 nights in Oct 2023
Response from Peter on 27 Oct 2023
Dear Guest,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our motel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude.

10/10 Excellent

Suchin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Peter on 6 Nov 2023
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good serviceable motel with a retro vibe, fine stopover doing the Hume run. Only improvement would be the double bed, hard and concave, may be time for an upgrade..
Stayed 1 night in Sep 2023
Response from Peter on 27 Oct 2023
ear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Peter on 27 Oct 2023
ear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

8/10 Good

Josephine

Liked: Cleanliness, property conditions & facilities
I was disappointed the continental breakfast had no gluten free offerings.
Stayed 1 night in Sep 2023
Response from Peter on 27 Oct 2023
ear Guest,Thank you for taking the time to review your recent stay at our motel.

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a stopover.
Stayed 1 night in Sep 2023
Response from Peter on 27 Oct 2023
ear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

4/10 Poor

Samuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness of my room was very poor. Across from the bed near bathroom was a stain on the wall which looked like vomit or a drink stain. The bathrooms are very old. The bed was fine and the room was warm at least.
Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Stayed 1 night in Aug 2023

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great having undercover parking while it was raining. Quiet rooms.
Stayed 1 night in Jul 2023

10/10 Excellent

Ranjan

Value for money
Stayed 1 night in May 2023
Response from Peter on 1 Jun 2023
Dear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

10/10 Excellent

Narayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent motel
An excellent- traditional style- motel. About a 15 walk to the main drag, and generally quiet Will stay here next time we go by ( travel to Victoria 2-3 times a year and stopover in Albury) . This is one of
Stayed 1 night in Apr 2023
Response from Peter on 6 May 2023
Dear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

4/10 Poor

Carmen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms very out dated.The Shower was terrible and the whole bathroom floor gets wet,it also didnt look to clean.Guests staying nextdoor had music blaring and was a very noisy location.Reception staff&cleaners polite,sorry but wont stay here again.
Stayed 1 night in Apr 2023
Response from Peter on 25 Apr 2023
Dear Guest,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our motel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude.

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We arrived late which was not a problem at all and the property Manager provided all that we needed over SMS for late check in. The room was clean on appearance but unfortunately there was a terrible smell in our room and there were small grasshopper type bugs coming out of drain in bathroom and a number of them were in the bathroom and in our room.
Stayed 1 night in Apr 2023
Response from Peter on 25 Apr 2023
Dear Guest,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our motel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude.

10/10 Excellent

Martine

Travelled with group
Liked: Cleanliness, staff & service
Motel was excellent because friendly customer service.
Stayed 1 night in Apr 2023
Response from Peter on 9 Apr 2023
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in late at night. Safe and quiet.
Stayed 1 night in Mar 2023
Response from Peter on 9 Apr 2023
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Peter on 9 Apr 2023
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Bretan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used accessible room. Very successful.
Stayed 1 night in Mar 2023
Response from Peter on 9 Mar 2023
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room good value.
Stayed 1 night in Jan 2023
Response from Peter on 23 Jan 2023
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Ray

Stayed 1 night in Dec 2022

10/10 Excellent

Zhenmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be back again.
Response from Peter on 30 Dec 2022
Dear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

8/10 Good

Dana

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stop
Stayed 1 night in Dec 2022
Response from Peter on 30 Dec 2022
Dear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

10/10 Excellent

Zenaide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente customer service / Great location
The manager Peter was great and always helpfull to us! I was travelling with my mum and my baby, we had an excellent stay. We initially had a booking for 2 nights (Fri/Sat) but we got our train trip from Melbourne cancelled due to the flooding and Peter was happy to change our booking to another week without any fee even being on the day we were supposed to check in. We could catch a train a couple of days later and I rang him to check availablity. He had a room for us and also helped us with a storage for our luggages on the next day as our train back to Sydney was late at night. Unfortunately we couldn't stay 2 nights as initially planned and booked in, and again he was so thoughtful and cancelled the 2nd night with no dramas. I will definitely go back to enjoy more days at this beautiful city and will stay at his property again! Thank you Pete for all your support!
Stayed 2 nights in Oct 2022
Response from Peter on 9 Dec 2022
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

8/10 Good

Conny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean room, thank you! Unfortunately our neighbor smoked right next to our window, which was very unpleasant. Maybe it would be possible to ask guests not to smoke within the motel premises at all?
Stayed 1 night in Nov 2022
Response from Peter on 5 Dec 2022
Dear Guest,Thank you very much for your review.We are looking forward to welcoming you soon again.We note down your feedback.

10/10 Excellent

Justin

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Late check in was great
Stayed 1 night in Nov 2022
Response from Peter on 17 Nov 2022
Dear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

10/10 Excellent

Vicki, Bligh Park

Liked: Staff & service, amenities, property conditions & facilities
Lovely room and staff
Stayed 1 night in Oct 2022
Response from Peter on 20 Oct 2022
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned , old school Australian motel, nicely updated and fresh Nice linen and nice staff , and quiet Really well located with 10 minutes walk to pubs and supermarket Remember to plug in the bed electric blanket
Stayed 1 night in Sep 2022
Response from Peter on 2 Oct 2022
Dear Guest,Thank you for taking the time to review your recent stay at our motel.A near-perfect score across all categories.We hope to welcome you back for another enjoyable stay in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Peter on 28 Sept 2022
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 Excellent

Oswald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, room was very clean, excellent location
Stayed 1 night in Aug 2022
Response from Peter on 31 Aug 2022
Dear Guest,Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.