2/10 Terrible
Naiomi
2 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Rude reception staff on arrival. The property images and description is misleading on this and other booking sites. There are 2 hotels with the same name. They sell you ‘Luxury’ and then dump you in the other site that is dated and in need of a refurbishment! I was told on arrival that I’d have to pay €40 more per night to stay in the beachfront hotel. The reception staff admitted that they use the beach front hotel as their only address for both sites, and where my Uber dropped me off - I was then made to drag my new suitcase ‘up the hill’ and along the long driveway! I felt mislead at that point in time.
I chose a city view room and my view was of a car park of another property and a bit of a dumping ground. The balcony was full of bird excrement and not cleaned in the 4 nights of my stay! The cheap Ikea furniture was badly damaged and falling apart, the bathroom shower was a drizzle and the tiles were damaged and polyfiled rather than replaced. The only requirement that the hotel had was air con, the rest was very disappointing. I chose the hotel on this site as it was the closest to the restaurants. As a solo traveller I wanted to make my trip as safe as possible, instead I was left to walk up a hill and a long driveway making me feel a little unsafe so I had to use Ubers which made my trip more expensive. All in all, a very disappointing stay and be aware that unless you chose a sea view room, you will be mislead and dumped in the basic hotel further up the road.
Naiomi
Stayed 4 nights in Apr 2024