Albisrieden Hotels with Entertainment

"The Good: Silvan saved this review. He was friendly and went above and beyond to make our stay enjoyable. My son had a medication that needed to be refrigerated and he ensured that it was and that all staff knew about it so I could get it at any time. When we needed to be assigned a new room, he understood. He didn’t try to convince me I was wrong or fight me- he was just happy to make us happy. We thank you so much Silvan! The breakfast was also very good and coffee anytime you want it definitely a plus. They have the hospitality down! The location is great! Right next to the train station and easy walk to old town. The bad: When we first checked in we were given a family room on the old side of the hotel. It was horrific. Stains on the bed frame itself, a bathroom that the entire floor was the shower, and mold everywhere- I was afraid to touch anything. We were then given a room on the “renovated side” which although much cleaner didn’t have the extra bed we paid for! My husband and I had to share a queen size bed with our son. To top things off they give one pillow and it is too flat! We were not comfortable at all. I am still waiting on my partial refund for the fact that we paid for an extra bed for our son we never got. ***Note that renovations are going on next to the hotel and they start at 7am! Wish it was mentioned before we stayed. I know it is not something the hotel has control over so I do not hold it against them at all! I just wish we knew before hand. "

"Great breakfast. Wonderful location. So many dining options nearby. Clean room, comfy bed, hot shower. WIsh there was an iron in the room, and a refrigerator would be useful. "

"did not have breakfast there"

"Nice , clean, comfortable and convenient . No regrets. "

"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "

"Very nice "

"Not what I expected, floor is dirty in my room but location is good. Staff in the restaurant are great, concierge guy cranky pants. "

"Very close to the station and also to the shops and restaurants"

"Really friendly staff and super clean hotel. "