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Reviews of Secrets Akumal Riviera Maya - Adults Only - All Inclusive

5 out of 5
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 761 out of 1002 reviews" "
Rating 8 - Good. 133 out of 1002 reviews" "
Rating 6 - Okay. 53 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and snorkeling
Stayed 7 nights in Apr 2024

10/10 Excellent

Ianina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we’ve been to. We’re avid Sandals travellers and this was our first Secrets chain stay. Absolutely stunning property with amazing food options, premium drinks and fantastic service. Highly recommended!
Stayed 9 nights in Apr 2024
Response from Nicte-Ha Gonzalez| Sales Assistant on 16 Apr 2024
Dear guest,Thank you very much for choosing Secrets Akumal Riviera Maya. We are very happy that your first visit with us was more than pleasant and that you had a wonderful vacation.We look forward to welcoming you again in this, your second home to enjoy the excellent service and warmth you deserve.

10/10 Excellent

Diane M., Crystal Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, property, overall a fantastic experience Everyone works so hard and the customer service, is exceptional! We’ve been to this resort twice and without a doubt will return again!
Stayed 9 nights in Apr 2024
Response from Diana Guzmán - Social Media Manager on 15 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya!

6/10 Okay

Maryna

Liked: Staff & service
Stayed at the resort for 7 nightstands. The staff is very helpful, service is great. All Pool areas are beautiful. But my room had mold on the lamp and on the bed head frame, you could smell so strongly all day. The cleaning of the rooms wasn’t very good. Weeding parties almost every day, loud music as is right under the rooms the majority of the time, also restricted me to the access of my room a few times due to photos and ceremony. On my third night I had some kind of food poisoning and couldn’t eat for the following two days. Also had a deep tissue massage at the spa on the first day that was more of a relaxing massage, did some on one side of the body and the other not. I have my feedback for the concierge but nothing was done about it.
Stayed 7 nights in Apr 2024
Response from Diana Guzmán - Social Media Manager on 15 Apr 2024
Dear guest,Thank you for sharing your experience with us, and we're glad to hear that you found our team helpful and the service great, and that you enjoyed the beautiful pool areas.However, we're deeply sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience and discomfort these issues may have caused you. Please know that we will address these issues with our team to ensure that corrective measures are taken and improvements are made to prevent similar occurrences in the future.We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much more positive and enjoyable experience. Thank you for choosing our resort for your stay.

8/10 Good

SIMONE

Stayed 5 nights in Mar 2024

10/10 Excellent

Jayme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this resort! I would definitely stay again.
Stayed 5 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 10 Apr 2024
Dear guest,We're thrilled to hear that you had a great experience at Secrets Akumal Riviera Maya! Thank you for your positive feedback and for considering staying with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kadria Ilaria, Bend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and polite. I did not like being told i could not use the side of the beach that was fir VIPs only and was escorted to the overcrowded, full of boats beach.
Stayed 5 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 9 Apr 2024
Dear guest,We're delighted to hear that you found our team welcoming and polite during your stay. However, we're truly sorry to learn about your disappointment regarding beach access. Our intention is always to ensure every guest has an enjoyable experience. We apologize for any inconvenience caused and appreciate your feedback. We'll certainly review our policies to ensure all guests feel valued and accommodated during their time with us. We hope to have the opportunity to welcome you back and provide a more satisfying beach experience in the future.

10/10 Excellent

Yolande Lenore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have been to several different resorts in Mexico and this one is definitely top 2. The staff is number one, catering to your every whim. If you’ve been hesitating, don’t. Just book it now!
Stayed 6 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 8 Apr 2024
Dear Ms. Lenore,Thank you very much for giving us your time and comments about your recent stay with us.It is really wonderful to read the things you enjoyed, as well as the things you didn't like so we can take actions and improve them for your next visits.Please do not hesitate to come back, thanks to your comments we will be able to look for solutions and options to make your vacation perfect. Please receive a big greeting from your great Mexican family!Sincerely,

10/10 Excellent

Aleksandra A

Stayed 5 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 27 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kind regards from Secrets Akumal Riviera Maya Team on 25 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Sonya Christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive. Beautiful property. Rooms are kept very clean. We had a small problem with our room and they upgraded us to a suite with an incredible view!!
Stayed 4 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 3 Apr 2024
Dear Mrs. Tolson,We feel very grateful to have had your preference to celebrate your husband's birthday with us, and we thank you very much for giving us the opportunity to resolve any situation that was not to your liking during your stay, our teams will always be oriented to do everything in our power to ensure that you enjoy the best romantic vacation on every visit.Please do not hesitate to return soon, for all of us it will always be a pleasure to welcome you home!

10/10 Excellent

lisa luizza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 22 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Kevin James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an incredible experience. Second trip to this property. Will be back.
Stayed 4 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 5 Apr 2024
Dear Mr. Edwards,We are very happy to have welcomed you to our little piece of paradise for the second time and to know that you enjoyed a wonderful stay.Thank you very much for your preference and it will be a great pleasure to welcome you at every opportunity just as if you were arriving home!Warm regards from Secrets Akumal RIviera Maya!

10/10 Excellent

Timothy George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the property except for a bike ride- stopped at Yal- ku park which is nice for snorkeling. Tulum, Xel-ha, and Yal-ku are close by and transportation available. The resort is so beautiful, clean, friendly, and safe, we didn’t feel the need to leave to explore.
Stayed 5 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 1 Apr 2024
Dear Timothy George Schultz,We are very happy that you have chosen us to enjoy an exceptional vacation in this small paradise of the Riviera Maya.For us the most important thing is to have managed to provide you with the experience you needed for your vacation and with great joy we will be waiting for you for your future vacations, here we will always welcome you with open arms.Sincerely,

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants were superb. Grounds immaculate. Staff very attentive and accommodating !!
Stayed 7 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 1 Apr 2024
Dear Mr. McTaggart,Thank you very much for taking a moment to share with us your general overview about your recent stay with us.It fills us with joy to know that we were able to provide you with the amazing experience you wanted for your vacation.Please do not hesitate to choose us for every holiday season you have, for all of us it will be a true honor to welcome you home again!Sincerely,

10/10 Excellent

Kelli Anne

Stayed 4 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 15 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Aaron Nava, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Paola Lescale - E-Concierge on 25 Mar 2024
Dear Mr. Nava,We especially want to thank you for choosing us to enjoy with your wife a wonderful and romantic vacation in our little tropical paradise.Personally it was a great honor to have been able to take care of you before your arrival so we could pamper you just as you deserve.Thank you very much for giving us the opportunity to wrap you up as if you were at home and we will be looking forward to your next visit.We send you both a big hug!

10/10 Excellent

Brian

Stayed 6 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 15 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with stunning views. Amazing service from stuff. Great food and lots of activities. Will definitely return!
Stayed 5 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 25 Mar 2024
Dear Ms. Maliucov,We feel very happy to know that you had an amazing time at our little romantic paradise.Please do not hesitate in come back again for your next vacation.For the entire team will be a pleasure to welcome you home!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: - staff friendy and attentive - excellent service - Layout of resort is excellent with everything a short walk while lush vegetation made it feel private throughout - restaurants did not require reservations, (eliminated stress of booking) with very good variety and many options - many bar options surronding 2 main pools and near beach - rooms are spacious - accommodation buildings not too big and quiet - mutliple outdoor entertainment events daily - outdoor entertainment ended at a good time to allow guests who would like to sleep at 11pm For improvement: - resort starting to show a bit of age, and may benefit from some additional maintenance or renovation in some areas - bathroom by pools was air conditioned and too cold if you are a bit wet after swimming (perhaps not necessary to have AC)
Stayed 5 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 25 Mar 2024
Dear Mr. Nadeau,We are delighted to have had you at our home and we are very happy to know that you enjoyed your stay in our little paradise.For us the most important thing is the well-being and comfort of our guests, so we have gladly shared your comments to improve with our management teams and we hope in the near future we can have the honor of welcoming you back home!Please receive our best regards from the entire Secrets Akumal Riviera Maya team!Sincerely,

10/10 Excellent

Patricia

Stayed 5 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 11 Apr 2024
Thank you for choosing Secrets Akumal Riviera Maya

10/10 Excellent

Karla, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 19 Mar 2024
Thank you for choosing Secrets Akumal Riviera Maya!

2/10 Terrible

Mina

Stayed 3 nights in Mar 2024
Response from Secrets Akumal Riviera Maya Team on 8 Apr 2024
Dear Mina Jabro,We thank you very much for sharing with us your comments about your recent experience, and we are very sorry to know that your stay in our resort was not the best. Thank you very much for visit and we hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,Secrets Akumal Riviera Maya Management Team

10/10 Excellent

MELODIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property. The attention to details was second to none. The staff is wonderful. The beach front water and room was stunning. Our concierge Alejandro was outstanding. Made for a memorable birthday and honeymoon!!
Stayed 4 nights in Mar 2024
Response from Thank you for choosing Secrets Akumal Riviera Maya on 19 Mar 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Iris Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!! Our pool concierge Antonio Perez was really nice!! The service at the pool was amazing, concierge and waitresses!! The entertainment is the best!! Live music every day by the pool! We are really happy with the experience in this resort!!
Stayed 7 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 19 Mar 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Chandelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff/service was excellent.
Stayed 6 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 19 Mar 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Jason, THORNHILL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect!
Stayed 4 nights in Mar 2024
Response from Diana Guzmán - Social Media Manager on 19 Mar 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

ROMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went during Christmas time and I will say overall the staff, food selection, drinks and customer service exceeded my expectations. Very well maintained and mannered. I felt safe during my trip and was able to have the fun and relaxation without any headaches, nor worries. Great job to management and their team. Will definitely book again.
Response from Paola Lescale - E-Concierge on 14 Mar 2024
Dear guest,We thank you very much for choosing us to enjoy a splendid vacation season full of activities, relaxation and food and beverages that you were looking for to have a great end of the year.We hope to have the honor of welcoming you again for every future holiday season, you know we will always do our best to make sure you enjoy every moment to the fullest!Sincerely,

10/10 Excellent

Wojciech Marek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, smaller, but nice property.
Stayed 8 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 12 Mar 2024
Dear Wojciech Marek,Thank you for taking the time to rate your stay at Secrets Akumal Riviera Maya.We are pleased to hear that your stay was excellent and that you enjoyed a wonderful vacation in this little paradise.Please do not hesitate to visit us again whenever you have the opportunity, it will be a great honor for all of us to receive you at home!Sincerely,

10/10 Excellent

Jenna Irene Bellardi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just returned from a 5 night stay at Secrets Akumel. This is a beautiful property and I would absolutely recommend it. The grounds were beautiful. The size of the resort was perfect. Not too big and not too small. Easily walkable to the pools and beach. We found the food to be better than average for an all inclusive. I’m not a fan of buffets. Too many hands touching utensils etc, and unfortunately the buffet was the only option for breakfast unless you upgraded to the preferred club. We talked to a few people who thought the upgrade was worth it and some who didn’t. That being said, the food at the buffet was good. A large variety and made to order omelets. The other restaurants were also very good. You only needed reservations for the hibachi, which I thought was great. We could show up whenever we felt like it and we waited maybe 15 minutes tops. The service at the resort was excellent. From the bellhops to the servers and bartenders, everyone was friendly and helpful. Our room was nice enough, they brought us extra pillows when requested and extra water and beer. I found the bed too hard and the bathroom could use a remodel, but overall not bad. When we first checked in they tried to get us to agree to a breakfast meeting with the promise of some free stuff, massages etc. They claim it’s not a time share presentation but we found out from talking to others they are trying to sell a membership program. FYI We loved secrets and would return.
Stayed 5 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 11 Mar 2024
Dear Ms. Bellardi,Thank you very much for choosing us to enjoy a sensational vacation and for giving us a few moments to share with us what you enjoyed most during your stay.We are honored to have been able to provide you with unique experiences filled with culinary delights, fun activities and exceptional service from our beloved staff.We look forward to having the pleasure of welcoming you again, it will be wonderful for all of us to welcome you in your new home. Sincerely,

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Paola Lescale - E-Concierge on 12 Mar 2024
Dear Mr. Fiore,We thank you very much for choosing us to enjoy a magnificent stay.We are pleased to know that you had an amazing time with us, and we look forward to welcoming you again on your next vacation to give you the excellent service you deserve.Sincerely,

10/10 Excellent

Rayleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning jungle property and beach. Everything was perfection.
Stayed 8 nights in Feb 2024
Response from Paola Lescale - E-Concierge on 4 Mar 2024
Dear Ms. Tritt,Let us thank you very much for choosing us to enjoy a romantic vacation in the magnificent setting of our beautiful tropical paradise.For all of us it was an honor to have received you and provided the comfort and attention that our distinguished guests like you deserve.We hope to welcome you again for your next vacation, you already know that we will wait for you here as if you were returning home!Personally, allow me to send you a warm and loving hug.Sincerely,

10/10 Excellent

Jason John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find things. Excellent resort We will be back
Stayed 5 nights in Feb 2024
Response from Diana Guzmán - Social Media Manager on 2 Mar 2024
Dear guest,We're thrilled to hear that you found everything easily and enjoyed your time at our resort! Your satisfaction is our priority, and we're delighted to know that you had an excellent experience. We can't wait to welcome you back for another fantastic stay in the future. Sincerely,

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Response from Diana Guzmán - Social Media Manager on 2 Mar 2024
Dear guest,We're glad you enjoyed your time with us. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Kirk Eike Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around
Stayed 7 nights in Feb 2024
Response from Diana Guzmán - Social Media Manager on 2 Mar 2024
Dear guest,Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back for another exceptional experience in the future!Warm regards,

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Hands down the best resort we’ve ever stayed at. Highly rec
Stayed 7 nights in Feb 2024
Response from Diana Guzmán - Social Media Manager on 2 Mar 2024
Dear cherished guest,Thank you for your review and for choosing our resort as your destination of choice! We are delighted to hear that your stay exceeded your expectations and that you consider us the best resort you've ever experienced.Best regards,

2/10 Terrible

John

Stayed 3 nights in Dec 2023
Response from Diana Guzmán - Social Media Manager on 21 Mar 2024
Dear guest,We are sorry that we did not meet your expectations, we would like to welcome you back in the future to change your perception of your last stay.

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely perfect. Not only the facilities, restaurants, bars, and the beach are all pristine and impecable, but the service is 5 starts! All the way! Highly recommend.
Stayed 6 nights in Feb 2024
Response from Diana Guzmán - Social Media Manager on 22 Feb 2024
Dear guest,Thank you for your wonderful review! We're thrilled to hear that you found your experience at our resort to be absolutely perfect.We're especially delighted to hear that our service exceeded your expectations and that you would rate it as 5 stars all the way. Providing exceptional service is a top priority for us, and we're thrilled that we were able to make your stay truly memorable.Thank you for your recommendation! We hope to have the pleasure of welcoming you back to our resort in the future for another wonderful stay.Warm regards,

10/10 Excellent

Christopher D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an awesome resort for couples. Very friendly and helpful staff always eager to make sure you are comfortable and having fun. The facilities are beautiful. We love it and have visited 3 times. Tons of fun activities to participate in on the resort. Great snorkeling area. Great entertainment in the evenings. I highly recommend this resort.
Stayed 7 nights in Feb 2024
Response from Diana Guzmán - Social Media Manager on 22 Feb 2024
Dear Christopher D,Thank you for your glowing review! We're thrilled to hear that you've enjoyed your visits to our resort and that you've found it to be an awesome destination for couples. It's wonderful to know that our team has consistently provided friendly and helpful service, ensuring that you are comfortable and having fun throughout your stay.Thank you for your recommendation! We truly appreciate your continued support and look forward to welcoming you back for many more memorable visits in the future.Warm regards,

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest vacation of my life
Stayed 7 nights in Feb 2024
Response from Paola Lescale - E-Concierge on 14 Feb 2024
Dear Mr. Nolet,It really fills us with joy to have such beautiful words about your experience in this little romantic corner.It is an honor that you have chosen us to enjoy a wonderful vacation and we will gladly be waiting for you here to give you all the pamper and excellent service you deserve.Kind regards!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I would like to say how great the service was. Efren was a very nice young man who helped my wife and I enjoy our honeymoon with great service. He was always there to serve us with more drinks, food, and to take our plates to and from our tables at Market Cafe. Second, the resort was extremely, extremely beautiful and well designed. The beach and pool area were so fun and incredible. The food was phenomenal. 6 different restaurants, a cafe, and plenty of bars around the resort with staff happy to serve you. Thank you Secrets Akumal for a wonderful honeymoon! Manuel at the bar and Eleazar at Market Cafe were also extremely nice staff who helped my wife and I!
Stayed 5 nights in Feb 2024
Response from Paola Lescale - E-Concierge on 12 Feb 2024
Dear Mr. Minikel,We are delighted to know that you enjoyed a lovely time in our romantic paradise, and that our dedicated colleagues contributed you in having a very memorable holiday.We thank you very much for your preference and the time to let us know your toughs and we gladly wait for you next time you visit the Riviera Maya.Sincerely,

10/10 Excellent

Vi Victor

Stayed 3 nights in Dec 2023
Response from Paola Lescale - E-Concierge on 7 Feb 2024
Dear Mr. ,Thank you very much for your visit.We hope you enjoyed very much your stay at this wonderful paradise, and we look forward to having the pleasure of having you back home soon.Kind regards from all the Secrets Akumal Riviera Maya team!Sincerely,

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in Jan 2024
Response from Paola Lescale - E-Concierge on 6 Feb 2024
Dear Ms. Khan,Thank you very much for sharing with us your excellent rating about your recent stay with us. We will always try to take care of all the aspects and details of our dear guests' experiences, because we want you to come back every time to enjoy the warmth and excellent treatment that all our staff knows how to give at Secrets Akumal Riviera Maya.Please feel welcome to come back as many times as possible it will be a pleasure to welcome you home! Kind regards!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun
Stayed 3 nights in Jan 2024
Response from Paola Lescale - E-Concierge on 27 Jan 2024
Dear guest,Thank you very much for choosing us for your woderful vacation.We feel very happy to provide you with the best entertainment activities for your enjoyment and we hope to have the opportunity to welcome you back home soon.Kind regards!

10/10 Excellent

Enrique

Stayed 3 nights in Jan 2024
Response from Diana Guzmán - Social Media Manager on 21 Mar 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Paola Lescale - E-Concierge on 22 Jan 2024
Dear guest,Thank you very much for giving us your trust and your preference to spend a great and fun vacation in the company of our dedicated staff.We look forward to seeing you soon with your family, it will be a pleasure to welcome you all with open arms!Sincerely,

10/10 Excellent

Brian

Stayed 7 nights in Jan 2024
Response from Paola Lescale - E-Concierge on 22 Jan 2024
Dear guest,Thank you very much for taking the time to rate your stay with us.We feel very happy to know that you enjoyed a great vacation and that we provided with the excellent service you wanted.We hope to see you again at this lovely resort so we can welcome you open arms!Sincerely,

10/10 Excellent

Elizabeth Christene, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Diana Guzmán - Social Media Manager on 26 Feb 2024
Dear Ms. Christene,Thank you for choosing us and for rating us with 5 stars. We hope to welcoming you back again very soon.

6/10 Okay

Larissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Shared beach with public beach was too busy, restaurants on site are not very good. Food at the events was better than restaurants on site. Landscaping is beautiful. Staff is friendly. Entertainment team was not very enthusiastic.
Stayed 7 nights in Jan 2024
Response from Paola Lescale - E-Concierge on 16 Jan 2024
Dear guest,Thank you very much for visiting us in our little tropical paradise.We know that there are some things that we cannot control such as people's access to the beach, but that is why we offer you 3 large pools suited to your mood and mood, as well as various culinary and entertainment activities every night.We also appreciate that you let us know your comments for improvement, as this is what will help us create incredible moments and memories during your vacation.We have already shared your opinion with our teams and we hope in the future to have the opportunity to provide you with the wonderful and perfect vacation that you deserve!Receive our best wishes from the entire Secrets Akumal Riviera Maya team!Sincerely,

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! The staff was very attentive and added many small touches that made our trip wonderful. It was worth the extra money I spent. For my first time in Mexico, it taught me how much I am missing out on. One week wasn’t enough.
Stayed 4 nights in Jan 2024
Response from Paola Lescale - E-Concierge on 16 Jan 2024
Dear guest,Thank you very much for honoring us with preference to this beautiful paradise as your first visit to our beautiful Mexico.We are very happy to know that we were able to provide you with a wonderful experience full of the details and attention that you needed.Please do not hesitate to return to learn more about the natural wonders we have close to this small romantic corner.Receive our best wishes!Sincerely,