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HS HOTSSON Hotel Acapulco

3.5 star property
Beach hotel with 4 restaurants and 4 outdoor pools

Choose dates to view prices

Escape to HS HOTSSON Hotel Acapulco, nestled near Condesa Beach and Papagayo Beach. Relax at the poolside bar or 24-hour gym, indulge in international cuisine at one of the 4 on-site restaurants, enjoy dry cleaning/laundry services and free WiFi.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
The current price is RM341
RM410 total
includes taxes & fees
4 Nov - 5 Nov

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(58 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
In-room safe
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.0 out of 10
Very good
(59 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
TV
Separate bedroom
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
  • 33 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, laptop workspace

Senior Suite, 1 King Bed, Jetted Tub

Highlights

Air conditioning
TV
Separate bedroom
Jetted bath
Rainfall showerhead
Hairdryer
Hydromassage showerhead
Cable channels
  • 81 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Highlights

Private pool
Air conditioning
TV
Separate bedroom
Jetted bath
Rainfall showerhead
Hairdryer
Hydromassage showerhead
  • 233 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Separate bedroom
Day bed
Rainfall showerhead
Hairdryer
Cable channels
In-room safe
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Villa

1 bedroom, in-room safe, desk, laptop workspace

Family Villa

Highlights

Air conditioning
Separate bedroom
Rainfall showerhead
4 bathrooms
Private bathroom
Hairdryer
Cable channels
Living room
  • 177 sq m
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed
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About the area

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • Diana the Huntress - 7 min walk - 0.6 km
  • Condesa Beach - 7 min walk - 0.6 km
  • Parque Papagayo - 12 min walk - 1.0 km
  • Papagayo Beach - 15 min walk - 1.3 km
  • La Quebrada Cliffs - 14 min drive - 6.0 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 17 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Gran Plaza Hotel Acapulco - ‬1 min walk
  • ‪Restaurante Maria Bonita - ‬3 min walk
  • ‪Barra Vieja 520 - ‬2 min walk

About this property

HS HOTSSON Hotel Acapulco

Hotel near Papagayo Beach
At HS HOTSSON Hotel Acapulco, you can look forward to a poolside bar, a terrace and dry cleaning/laundry services. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Free in-room WiFi is available to all guests, along with 2 bars and a business centre.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a local area shuttle
  • Express check-in, tour/ticket information and smoke-free property
  • Luggage storage, meeting rooms and ATM/banking services
Room features
All 506 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries and hairdryers
  • Wardrobes/cupboards, cable channels and daily housekeeping

All-inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

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8.4 out of 10, Very good, 1,506 reviews
The price is RM414
RM497 total
includes taxes & fees
10 Nov - 11 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 490 for adults and from MXN 230 for children
  • Self-parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Outside food and drink are not permitted on the premises.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Does HS HOTSSON Hotel Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on 4 Nov 2025 start from RM 341.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HS HOTSSON Hotel Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at HS HOTSSON Hotel Acapulco?

Self-parking is available for MXN 175 per night. Valet parking is available for MXN 175 per night. Limited spots are available.

What time is check-in at HS HOTSSON Hotel Acapulco?

Check-in start time: 3 PM; check-in end time: 6 AM. After-hours check-in is not available.

What time is check-out at HS HOTSSON Hotel Acapulco?

Checkout is at noon.

Are there all-inclusive benefits at HS HOTSSON Hotel Acapulco?

Some rate plans available at this hotel are all-inclusive.

Where is HS HOTSSON Hotel Acapulco located?

Located in Costera Acapulco, this beachfront hotel is in the city centre and within 1 mi (2 km) of Plaza Bahia and Papagayo Beach. Playa El Morro and Condesa Beach are also within 10 minutes.

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HS HOTSSON Hotel Acapulco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1006 reviews
Rating 8 - Good. 266 out of 1006 reviews
Rating 6 - Okay. 106 out of 1006 reviews
Rating 4 - Poor. 69 out of 1006 reviews
Rating 2 - Terrible. 47 out of 1006 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025

10/10 Excellent

Shahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding place to stay!

I simply love it. It's one of the best hotel in Acapulco and I'd come back here without a doubt.
Stayed 4 nights in Jul 2025

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
everything is ok view and close to beach
Stayed 7 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Third time staying at Hotsson but first time at the villas, loved it ! Can’t wait to comeback!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

ZURY SARAI

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente.
Stayed 1 night in Jul 2025

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Annii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE
Stayed 2 nights in Jul 2025

10/10 Excellent

Remmy Martin Guerrero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jun 2025

10/10 Excellent

José Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Get the right room to get the best view

We were on vacation so I can say that the Service was fast and friendly for us... Clean pools and clean beach chairs every day.
Beach view
Room View
Stayed 7 nights in Apr 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent time in Acapulco!

Excellent hotel, superb location on the Costera and private beach to enjoy the sea, sun and breeze! The food was good, excellent buffet breakfast and staff very friendly. Gym was being repaired as well as other areas of the hotel. However, Acapulco just suffered consecutive hurricanes, hence the overall condition of the hotel is excellent! Had an excellent and relaxing 4 days! Good value, highly recommend it!
Stayed 3 nights in May 2025

8/10 Good

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is really nice. The only inconvenient was the Electricity was out this was a little estressful it coud happended any were

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THE FACILITIES, BUT IT'S NOT THE FIRST TIME I'VE STAYED HERE AND THE A/C IS ALWAYS A PROBLEM. IT DOESN'T SUPPLY THE ROOMS. IT NEEDS TO BE MORE COMFORTABLE.
Stayed 1 night in Jul 2025

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel, with a little improvements to do like the restock of the amenities of the room, the hair dryer wasn’t functional, also the mirror wasn’t lighting
Stayed 2 nights in Apr 2025

4/10 Poor

Robert David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room did not have a refrigerator. It was very noisy late into the night with loud music and drum beating. The security guards were overzealous and would not even let family members visit us in our room. I would definitely not ever stay there again.
Stayed 14 nights in Aug 2025

10/10 Excellent

Maria Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

Valeria

Liked: Amenities
Excellent service great food. Gladly will come back again!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Verónica Arely

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien en general
Stayed 2 nights in Oct 2025

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo más destacable es la amabilidad de su personal. Lo que menos me gustó podría ser el horario restringido de alimentos y bebidas en plan todo incluido.
Stayed 1 night in Oct 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No sabía que me incluia desayuno
Stayed 2 nights in Sep 2025

10/10 Excellent

yahir

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Playa y limpieza
Stayed 2 nights in Oct 2025

4/10 Poor

Cruz Miguel

Disliked: Staff & service, amenities
Antes el hotel era uno de los mejores, esta ocasión no quedé muy satisfecha, la terraza estaba sucia, la habitación olía a orines en el área del vestidor, ya casi no ponen kit de recibimiento, en lo personal ya no me volveré a hospedar ahí
Stayed 2 nights in Oct 2025